Lucidchart review from new user
November 09, 2021

Lucidchart review from new user

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

As I mentioned already I had performance issues and troubles searching for the correct element. But the overall experience was good.
As a quality assurance engineer, I used Lucidchart to create integration, component, end to end tests diagrams.
  • I like that a can google icon in the app.
  • Aligning elements well when moving an item.
  • Nice build in icons
  • I had trouble finding an icon by search. In particular, I searched for "service", "API service", "application service" and got nothing that would fit my needs. Had to stick with a rectangle.
  • When I open Lucidchart tab in the browser, it freezes for a couple of seconds. But the diagram wasn't heavy at all. Just a couple elements. With heavy diagrams it gets worse from my experience.
  • It would be great to have a feature when I select a group of elements or all elements, click a button and elements adjusted the best way possible, meaning that links (arrows) between them are clear to see and not intersects another elements.
  • Gave a better understanding of software architecture that definitely saved some time and improved productivity.
I could log in with my SSO which is good.
I didn't contact support.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?


Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Lucid Visual Collaboration Suite again?


I didn't evaluate other products like Lucidchart
I used Lucidchart only for a specific type of diagrams - software architecture and in general. I had a good experience with it. The only downside was that I spend a lot of time searching for icons I need and usually had to stick with something close enough, but not exactly what I looked for. I suppose Lucidchart users who create diagrams on daily basis will have a better experience than users who had to draw one diagram in a month.