Microsoft Dynamics 365 Review: "Great one stop stop company and product"https://www.trustradius.com/crmMicrosoft Dynamics 365 (formerly Microsoft Dynamics CRM)Unspecified7.14281012013-12-10T21:25:43.830Z
- Helps keep you organized.
- Very easy interface once you learn the basics. The fact that you can link it to outlook was a big plus as well.
- Very versatile with what you can do with it. We deal with the automotive industry so it was very important for us to make this CRM speak the automotive language. The fact that you can tweak pretty much anything you like to make it work for you was a very important thing and ultimately was why we went with Microsoft over the competitors.
- Some more built in shortcuts.
- Increased lead conversion by over 30%. Just the fact that it helped me stay more organized and on top of my game was a game changer.
- Helps keep tabs on the sales force. This way you can hold members of the sales team accountable for there production.
- Great customer service tool. The fact that you have access the the information you need right away helps resolve issues a lot faster, which in turn creates a much better customer service experience.
My experience was very positive and based on the competition, I feel it is a very capable product.