Great Tool
September 04, 2015

Great Tool

Jenna Schweizer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Merchandiser

Overall Satisfaction with Monetate

Monetate is owned by the digital team, but all departments have access to submit a request to be tested or implemented on the website. We use it for a number of tasks from marketing, to small fixes, and tests.
  • Provide customers with the power to change what was previously unchangeable. We can now alter our site thorough Monetate when such tasks would previously take months.
  • Great customer service. Any issue or question I have they answer it and look for ways to improve it going forward. They are constantly looking to improve their tool and listen to customers' pain points and feedback. Many concerns and suggestions I have had, have been implemented on the dashboard. It's nice to know my opinion and voice matter.
  • Testing. Before Monetate we would alter or roll out with things based on the loudest opinion. Now, we have results to show what works and what doesn't.
  • I don't love the dashboard or interface. I find it challenging to use however because of client suggestions, they are rolling out an improvement.
  • User experience, RPS, AOV. Some of the smaller tests, button color, font size and font location, have been the most successful.
N/A
This is my first time using a tool like this so I cannot compare however I don't see any need to try anything else. The team is helpful, the tool works and they resolve any concerns or issues when they do come up.
Monetate works very well for testing and marketing in ways that we are unable to, i.e. badging and banners. Having the option to time experiences also eliminates late night project pushes.