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Motive, an ELD for all size fleets
March 18, 2023

Motive, an ELD for all size fleets

Christopher Caballero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

Being that we are mandated by the department of transportation to use Electronic logging devices. We use the Motive software to monitor our driver's hours of service. Before the motive software driver has to write paper logs and we would have to calculate the hours to be sure that the drivers were operating within the Hours of Service
  • Tech Support
  • Customer Service
  • Translation for those who did not speak English
  • Trouble shooting problem ELD's
  • smaller ELD units
  • Organization of the HOS
  • Ease of use of the software
  • Definitely worth the money
I had one specific situation where my driver ran out of hours somewhere in CT and I needed him to bring the merch back to our yard. We called motive and they helped us by telling us how we can use the split sleeper berth rule to legally get the hours to return home
The only thing I can do is compare Motive to a time where we didn't have ELD's. In the event of a DOT we would have to get all of the paper logs for the last 6 months to a year organize them and them prepare them for review. Now all you have to do is click and print
Motive is always just a phone call away

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

Yes

Did implementation of Motive go as expected?

I wasn't involved with the implementation phase

Would you buy Motive again?

Yes

Anytime I had a driver that needed assistance with the ELD. Motive was either a phone call or email away. They have superb customer service and speak many different languages making it easier for my drivers to communicate their issues. The CSR's are also very patient with the drivers as with everything the drivers already go through the last thing they need is someone not willing to help