Our non-profit is very happy with Network for Good
June 01, 2022
Our non-profit is very happy with Network for Good
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Network for Good
We use Network for Good for processing all of our donations and for donor management. The interface enables us to easily send thank you letters or emails to donors as well as send email updates and newsletters and has very easy-to-use reporting/data retrieval features and a clear dashboard that provides useful information at a glance. Network for Good is very user-friendly and any questions are quickly resolved through the chat interface with a Network for Good representative. Having used other systems, I find this interface very easy to work with.
- Network for Good makes it almost effortless to contact donors in a variety of ways
- Network for Good has a clear dashboard with useful information displayed at a glance and more in-depth reporting parameters to dig deeper when needed
- Any questions are quickly and helpfully resolved through a chat function with Network for Good support staff
- I would like to see another line of space on organization addresses so there is more room to add an attention line to an individual or separate address info such as a floor and suite. Some organization addresses are very long and I've sometimes felt as if there is not enough room to enter all of the info without abbreviating more than I like to
- ease of use
- user friendliness
- ability to track donor information
- ease in thanking and contacting donors
- We have been able to more easily target donors based on giving history and levels
- We have been able to engage donors more effectively through email
- We have grown our donor list 300% in just a few years of using Network for Good
Do you think Bonterra Guided Fundraising delivers good value for the price?
Yes
Are you happy with Bonterra Guided Fundraising's feature set?
Yes
Did Bonterra Guided Fundraising live up to sales and marketing promises?
Yes
Did implementation of Bonterra Guided Fundraising go as expected?
Yes
Would you buy Bonterra Guided Fundraising again?
Yes
Network for Good Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we do not have premium support.
I had locked myself out of one of the modules by changing my email address and support was able to identify and resolve the issue in a very short time.