Need an ordering system with POS, KDS and delivery application? Go elsewhere.

I contracted one of my businesses with Noshway for food delivery and order management, and I regret it! - In my opinion...Do NOT trust them! After agreeing to terms and paying money, they delivered a half-solution (the same as they could freely demo) and nothing else, none of what they promised inclusive of KDS (kitchen), delivery driver app nor did they (after payment) engage in ANY communication with respect to two customisations I requested (in the contract - that I specifically wrote and ensured was specified, that the Noshway CEO signed, before said payment). It's been more than one month, the past 11 days absolutely no response from them (the CEO or the "project manager") by any means - call, text or email). This means I have not only wasted money but five weeks where I could have had my business setup with an app elsewhere. My conclusion from my experience is that they cannot deliver, they just signed off for the deposit, installed their standard script and called it a day. ZERO response means expect ZERO support and likely ZERO updates of any kind.

I considered known (advertised) features for my purpose (pizza) that was to cater to online orders, kitchen fulfilment, delivery and payment. Noshway delivered just their standard ordering-menu system and that's all. I chose it because it could (apparently) cater to languages too (albeit I would have to enter every single word of translation myself) and I still have no idea how an order placed in another language would be read in the kitchen-fulfilment stages. I just could not get later stage questions answered. What is delivered is disappointing for me, I sought (and clearly described it) a complete system and not just a website that could take orders (with all else missing). The system was script based, installed on my server/host (not cloud). My next choice will be for a cloud solution from a more reputable provider. FYI: I explicitly stated that as long as they delivered as agreed, I would give a glowing reference per my brand; they chose to misrepresent and under-deliver. Genuinely disappointing at best.