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Onfido for ID verification review
October 02, 2023

Onfido for ID verification review

Adam Broadbent | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Onfido

Using Onfido to perform Driver's license validation as part of a fully-digital car sharing signup/setup flow.

Solves the need to manually review driver's licenses and gives additional security with facial recognition, watch list checks and image recognition of driver's license itself to check for security features.

Takes our total signup time from potentially days down to minutes/seconds.
  • Facial recognition of driver's license information
  • Easy to integrate SDK
  • Certified by governing bodies e.g soc 2 type 2 compliant
  • Dashboard - current analytics are very high level pass, consider, fail - would like a more detailed breakdown of reasons why consider / fail aggregated in an easy to view format.
  • Speed consistency - sometimes Onfido checks are very fast, sometimes it takes a lot longer
  • OCR - we had issues with OCR data quality and had to add a step for users to verify information captured via OCR from Driver's Licenses.
  • Strong ROI compared to manual alternatives
  • Slightly unclear how Onfido ROI would be better/worse than competitors in the space - a lot of similar offerings out there
Ultimately went with Onfido due to previous experience with applications & products that had worked with Onfido and from research Onfido appeared to be one of the main providers in the space providing reassurance internally on use of relatively new technology. Onfido security and compliance was also standout helping pass internal audits by cybersecurity and legal. Downside with Onfido is that the pricing model is complex and relies on accurate predictions of platform/user growth to secure the best price-per-check which is challenging in a startup environment.

Do you think Onfido delivers good value for the price?

Yes

Are you happy with Onfido's feature set?

Yes

Did Onfido live up to sales and marketing promises?

Yes

Did implementation of Onfido go as expected?

Yes

Would you buy Onfido again?

Yes

Onfido is well suited for integrations within a mobile app for automated document processing and validation e.g. driver's licenses, passports etc.

Onfido is less well suited for web applications since the quality and accuracy of the checks is very dependent on the quality of the image captured which in general is less high quality from a webcam.