LaserTech's view of Oracle Sales Cloud
Updated January 29, 2016

LaserTech's view of Oracle Sales Cloud

Victoria Novosad | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Laser Technology, Inc. (LTI) was one of the early adopters for Oracle Sales Cloud (OSC). We implemented on Release 5. LTI has around 30 current users working in the solution working worldwide. As the product matured, the more user we incorporated. We utilize the Classic UI (Desktop), Simplified UI, Oracle Sales Cloud App for iPads, iPhones and Androids, Social Network along with the Outlook plug-in. LTI's Outside Sales Representatives live and breathe in the OSC. This solution helps them organize their days and have become more efficient. The OSC solution promotes positive teamwork between the Outside Representatives and their Inside Sales Support by having the same vision of a Customer in Leads, Opportunities and Activities. Our Managers have more visibility on the progress of their team.
  • Immediate vision of transactions between the Outside and Inside Sales team for a positive teamwork experience.
  • Oracle Sales Cloud mobile applications "Around Me" function to locate existing Opportunities or prospects in their current physical area.
  • Oracle Social Network is valuable for communication on Leads and Opportunities.
  • Monthly maintenance outage could be decreased.
  • Multiple levels of support assigned when entering in a Service Request.
  • More serve filters setting for the Outlook plug-in after an update.
  • Oracle Sales Cloud was very time consuming to implement Release 5. LTI has a small staff to execute and support the solution.
  • The teamwork between Outside Sale and Inside Support has increased for a quicker Opportunity close.
  • Lead qualification and conversions from Trade Shows have increased.
The JD Edwards EnterpriseOne solution is not as robust as Oracle Sales Cloud.
Oracle Sale Cloud is well suited for our Outside Sales Representatives in the field. Utilizing the mobile functionality greatly increases documenting Activities for a Customer accurately.