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Cautiously Optimistic
April 06, 2018

Cautiously Optimistic

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

We're in the process of replacing Oracle CRM OnDemand with Oracle Sales Cloud OSC). The newer platform seems to be a step in the right direction. We're using it for general salesforce automation, forecasting, and revenue attribution, as well as contact and account management. I'm in Marketing Ops, so my perspective is probably skewed more heavily towards lead management, conversion, and pipeline measurement/management.
  • Comparatively speaking, OSC's interface does a good job in organizing objects. The home page layout is logical and intuitive, making it easy for even new users to navigate where they want to go.
  • Mobile Interface - we're coming over from Oracle CRM On Demand, so the very fact that our users can leverage a mobile app is a huge plus.
  • Object layouts are another plus - rather than cramming too much information on any one screen, having the ability to group like data sets in tabs is helpful, ensuring users can get to the info they need without having to sift through troves of data they don't care about.
  • The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
  • Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
  • We're still in deployment, so it is difficult to quantify at this point, but the time savings afforded by the modern UI, Outlook integration, and mobile interface will be significant for our field reps.
We're currently using a heavily customized instance of Oracle CRM OnDemand, which is quickly reaching the end of its effective life. We also evaluate salesforce.com before selecting Oracle Sales cloud, largely for financial (rather than functionality) reasons.
Oracle Sales Cloud seems well suited for organizations not ready to jump into the salesforce.com ocean. It allows for customization and is far more user-friendly than older platforms (i.e., CRM On Demand), but it doesn't seem to fully account for all groups within the company (i.e., lack of an actual campaign object).

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

I've been involved in the integration from the start, but my focus has centered primarily on the objects affected by integration with our marketing automation platform (Lead, Contact, Account, and Opportunity objects). Since the Sales Cloud Integration app has only recently been generally available, we're still working through integration issues. For two ORCL owned platforms, the integration has not been as seamless as I'd have imagined, but we're working through it. If you plan to integrate with MAP, build more lead time than you think you need into your deployment schedule.