Qualtrics 360 used as a 180

I use Qualtrics 360 at a large hospital system in Northern California. It is being used by the entire organization as a tool to rate the customer service abilities of key leaders. While we don't use it the traditional sense of a full 360, I call it more of a 180 approach, it has been a challenge to use. The system is not intuitive and has very little forgiveness for any errors. I would often find myself doing the exact same steps multiple times until it would actually process and work in the system. Lists of names are not able to be alphabetized and there is no real order to how they are presented, they don't even match the order on the spreadsheet upload. Reporting is also challenging, and I found myself struggling not to just give up because I could only get the reports to look "okay" instead of "perfect" as I expect of any deliverable I produce. In the end, Qualtrics 360 will do the job and their help and support staff is amazing to work with, but the actual software just doesn't seem like it is completely ready for public use. I felt like I was using a beta version instead of a polished final version.

I would have been present in this process. I was not involved with the organization until after the system was already purchased, so I was not able to evaluate the system prior to being asked to use it. Knowing what I know now, I would have brought a number of key technical questions to the table.