Feature Rich and Plug n' Play
Jeremy Judnic | TrustRadius Reviewer
March 17, 2017

Feature Rich and Plug n' Play

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

Our company uses RingCentral for all calling and faxing functions. RingCentral allows our mobile users to have office extensions as well as be able to telecommute with ease. Our company also does quite a bit of faxing and the ability to fax from a mobile phone or desktop is a nice benefit. Screen sharing and meeting capabilities also allow our mobile users as well as in office users to better serve our customers.
  • Desktop soft phone and mobile application are nearly identical and easy to use.
  • Super users are able to manage phone numbers, users, and devices from the web portal or mobile app. This makes making changes while out of office much more convenient.
  • Faxing directly from soft phone and mobile app.
  • Video calling and meetings are easy to setup whether on soft phone or mobile app.
  • Demoing before purchasing gave us good information if VOIP would work well in our existing environment. We were given test phones for at least a month at all our locations.
  • Technical support can be difficult to deal with as they seem to want to get you out of their hair ASAP. Regular user support seems fine.
  • Soft phone and mobile app are easy to update, but have caused various issues with phone registration and they can force you to update due to discontinuing versions.
  • Some functions from the soft phone and mobile app are not as easy to use as the physical handset due to lack of function keys, like paging for example.
  • Phone lines turned out to be quite expensive and moving to RingCentral saved us 30% of what we were paying over a 3 year deal.
  • Mobility has helped us serve our customers quicker and easier than before.
  • RingCentral has helped us cut some of our cell phone minute/data usage with the ability to make calls over WI-FI.
RingCentral was the most feature rich and fully realized option that we evaluated. It required the least amount of special setup to our network, as well as had the easiest to use softphone and mobile app. It was not the cheapest, but was in line with ShoreTel's cost. The biggest difference was the evaluation that RingCentral actually gave us phones to plug and play in our own environment and allowed us to have them for a full month at least.
RingCentral is a great solution for all business sizes, but it definitely seems to require extra planning and an active IT team to help facilitate it. It is pretty much plug and play but when an issue arises it can be difficult to track between RingCentral, ISP and internal network problems. A big benefit is the mobility so no longer are you tied to a PBx and scrambling to get phones back online when the PBx goes down.

RingCentral Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
7
Directory of employee names
9
Answering rules
8
Call recording
8
Call park
7
Call screening
7
Message alerts
7
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
9