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SalesForce at the heart of our business
Updated April 30, 2015

SalesForce at the heart of our business

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Chatter

Overall Satisfaction with Salesforce.com

SalesForce is used across many departments of our business to manage prospects and clients. This is our key source of information and where a lot of our processes are implemented.
  • Pipe management for sales rep
  • Support cases management
  • Account management
  • Reporting
  • Dashboard
  • Flexibility
  • Increased employee efficiency
  • Better customer management
Large Sales team
Multiple departments requirements

Using Salesforce.com

150
Once this is implemented, so many things are dependent on SalesForce that it would be very complicated to move away from SalesForce.

Salesforce Implementation

Using Salesforce

Some features are great, like Chatter but sometimes SalesForce lacks an integrated flow between all the functions and he is not a completely modern interface.
The UI could do with more drag and drop for instance and it should be more flexible to move things around and personnalize an object. Reporting could also be improved.