Overall Satisfaction with Salesforce Commerce Cloud
Salesforce Commerce Cloud is a great tool for prospecting and analytics. It provides the ability to search for and manage leads in real time and track a number of metrics even if you use other plugins and softphones.
- Reporting and analytics
- Database management for client lists
- Organize information and previous interactions
- Click to call
- Automatically queuing calls
- Tracking opportunities
- Keeping up with leads
I haven’t found any alternative to Saleforce that might come close to suiting the business well.