Best team to work with!
March 25, 2016

Best team to work with!

Jaclyn Rifflard | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Salsify

We are currently using Salsify as a DAM. Currently, we are only using this for our wholesale partners to share our digital assets with them for use. We would eventually like to use this across our entire organization to have access to product data and assets.
  • The customer service is AMAZING! They walked us through everything step by step... multiple times. They are also working with us on how to identify our goals.
  • The platform is extremely user friendly.
  • Uploading information can be time consuming but they are working on linking their platform to our ERP system.
  • Many of our retailers website look 1,000 times better and they are extremely happy with the ease of using this product.
  • We do not have exact ROI numbers but the overall online shopping experience for consumers has drastically improved.
  • Continex
Continex was a microsite and many of our accounts wanted to stay consistent throughout their site which this would not let them do. Salsify allows them to use our assets but in their own template so everyone is happy!
Depending on the company and their use for Salsify, I would definitely recommend this product.

Salsify Feature Ratings

Using Salsify

4 - Mainly a DAM for our retail partners
3 - We have marketing, digital and merchandising support
  • We mainly use this as a DAM for our partners to keep consistency across our digital platforms
  • The light box feature can offer more than just product images - we can create other digital assets and have them sized based on retailer needs.
  • There is a workflow feature which assigns different people to different tasks and has them sign off when completed. This helps keep everyone organized.
The team is very helpful and the product is very useful to us.

Evaluating Salsify and Competitors

Yes - Continex - many of our partners were not happy with this solution based on its flexibility.
  • Price
  • Product Features
  • Product Usability
It was not my final decision to work with Salsify but we were happy with the features it offered.

Salsify Implementation

The team at Salsify is the best to work with!!!
  • Finding the right owners of the platform on our end
  • Keeping everything up to date seasonally

Salsify Support

The team is extremely friendly and helpful. They came in for an in-house training and schedule calls to walk us through new features, etc.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
They set up weekly calls to walk us through setting up the platform. They are also always showing us new features they feel we can utilize with our partners.

Using Salsify

I am only giving it a 9 because they are working on streamlining the uploading process to make things easier on our end - once this is complete I would most likely give it a 10!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Lots to learn
  • Creating Catalogs
  • Working through catalogs to download assets
  • Finding products in a catalog
  • Uploading assets initially
  • Mapping assets to product images