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Fantastic Software. Terrible Support.
April 12, 2019

Fantastic Software. Terrible Support.

Andrew Bouwhuis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SANsymphony

We are using DataCore to increase I/O, to more flexibly utilize storage and to provide a robust offsite replication solution for the whole organization.
  • It has really helped with I/O.
  • Manages our storage more simply.
  • Gives us a way to do replication easily.
  • The only area I see lacking with DataCore is their support. It's not very good at all, and it's frankly, very frustrating and has almost caused me to swear off the product. With that said, the product itself (especially when working) is developed and runs very well and because of that, I will keep using it.
  • It has significantly increased the speed and therefore the effectiveness of our database.
  • It has simplified and made our data infrastructure more robust.
  • It provides an easy solution for offsite replication.
DataCore is far easier to manage as well as deal with when it comes to hardware (as DataCore works with any hardware). It also seems way more affordable.
In any organization that uses or manages data of any kind or size, this would be useful. It may be cost prohibitive to smaller businesses but it would still be useful.