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Great Options but bring your tech team.
October 29, 2022

Great Options but bring your tech team.

Philip Boland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Fieldglass

We use Fieldglass for all of our contingent labor needs. Our hiring verticals include tech, operations, customer service, and finance, among others. We find the Fieldglass product is very expansive from a business use case perspective, which creates some complexity in learning and administering the product internally. The scope of our use case is fairly marginal compared to other users, and it still serves nearly all of our needs.
  • Covering business use cases.
  • Configuration options.
  • Data/ Analytics.
  • Service Desk turnaround time/solutions.
  • Product deep dives when solution is ambiguous.
  • Better access control.
  • Better process efficiency.
  • Decreased invoice error rate.
The product capabilities have allowed us to roll in more processes than originally anticipated, so configuration provides a lot of options. Because of the expansiveness of the product, it did take longer to fully understand all the features of each configuration, but it ended up being worth it in the end.
Good product. Average customer service.
N/A

Do you think SAP Fieldglass delivers good value for the price?

Not sure

Are you happy with SAP Fieldglass's feature set?

Yes

Did SAP Fieldglass live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Fieldglass go as expected?

Yes

Would you buy SAP Fieldglass again?

Yes

In our specific case, we went from no VMS to SAP Fieldglass. This was an ideal setup for us as it helped us build our program structure a bit. We changed several aspects of our process during implementation based on the system features we were shown. Starting with a global leader in your space will help you understand the best practices at a higher level.