SAP S/4HANA Cloud - Great packaging, ugly content
November 16, 2023

SAP S/4HANA Cloud - Great packaging, ugly content

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

SAP S/4HANA Cloud is currently being implemented in various customer projects. It addresses the need for customers that are not yet based strongly in SAP or seek to go with a more standardized, lightweight and easy-to-maintain approach. The scope of this use case is a greenfield implementation of the three system landscape option.
  • Maintenance
  • Deployment Strategy
  • Total Cost Ownership
  • Performance
  • Feature Parity in various aspects, i.e. Financials / Coding
  • Overall CBC DEV and CUST System parity safekeeping
  • Quicker deployment strategy
  • High standardization
  • Difficult integration with nonSAP
While certainly cutting-edge in a way, many of the functions and features are still rough and not well thought out or nearly completed features at all. Many of the traditional things do not work as you expect them and it can be actually hindering having seniors that expect it to behave similarily. The better approach is to treat it like an all new product all together, however given that it is supposed to be enterprise-grade, this is a disappointing if not fatal point to conclude. Integrations are messy at best, many decisions lock you in, restores are not an option, many bugs and intransparencies cause conflict and confusion where it is not needed.
  • Other
decision done by client

Do you think SAP S/4HANA Cloud delivers good value for the price?

No

Are you happy with SAP S/4HANA Cloud's feature set?

No

Did SAP S/4HANA Cloud live up to sales and marketing promises?

No

Did implementation of SAP S/4HANA Cloud go as expected?

No

Would you buy SAP S/4HANA Cloud again?

No

SAP S/4HANA Cloud takes both the best and worst aspects of being cutting edge, as it allows you to modernize your system landscape with the most recent technologies in a highly integrated manner. However this also conflicts with the existing software, both SAP and nonSAP being used, as customers not willing to spend highly on all the additional components around it will run into pains and bleeding as to integrate their exisiting landscape well with SAP S/4HANA Cloud. This is where the products turns bitter, as this is complex, time and effort intensive.

SAP S/4HANA Cloud Feature Ratings

Accounts payable
4
Accounts receivable
4
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Cost of goods sold
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Dashboards
3
Standard reports
5
Custom reports
2
API for custom integration
2
Plug-ins
5
Role-based user permissions
3
Single sign-on capability
10
Not Rated

Evaluating SAP S/4HANA Cloud and Competitors

Yes - SAP ERP because of auditory requirements
Not directly involved but adhere more strictly to SAPs guidance