Horrific Experience. They take 2 months to mail. Orders never arrive.

This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer used them to do foreign mailing. They've had our magazines for TWO MONTHS that were to ship immediately and said they're sitting in a warehouse in NJ for 8 weeks. They were supposed to mail them upon receipt, and they say they're waiting until January 20th when they've had them since mid-November. For one of the three magazines they received Nov 9th, they say it shipped 3 weeks ago but will not produce one receipt of mailing/customs/documentation when not one single customer received any product. Eight weeks and 20+ emails later, they either don't respond or offer no proof of mailing. We're having to get an attorney in NY this week to try to recover our stolen products that were never shipped and obtain a refund. We're also filing a complaint with the state of NY and NJ. We're overwhelmed with refund requests and reports to the BBB because people think we never mailed their items, and ShipHero has no proof of mailing. It ruined my annual Christmas vacation with my family.