Overall Satisfaction with Sparkcentral
We use Sparkcentral to track and respond to customers who contact us via Facebook and Twitter. Sparkcentral allows us to respond individually to customers in a very organized and professional way. It's used solely by our Social Media Support Team who consist of about 30 work-from-home crewmembers.
- It pulls in customer mentions in real time.
- Collects data through tagging that used for market research.
- Queues messages to crewmembers. Avoids overlap.
- Allows us to monitor real-time what's being sent out.
- Improve reporting functions.
- Sparkcentral has no lag time and allows you to quickly respond. Our average response time is under 8 minutes on Twitter.
Sparkcentral is an innovative tool and it just works. It works better than other tools we've attempted to use. It's simple and intuitive.