Respond quickly and efficiently
October 24, 2016

Respond quickly and efficiently

Brent Devey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sparkcentral

We use Sparkcentral to track and respond to customers who contact us via Facebook and Twitter. Sparkcentral allows us to respond individually to customers in a very organized and professional way. It's used solely by our Social Media Support Team who consist of about 30 work-from-home crewmembers.

Pros

  • It pulls in customer mentions in real time.
  • Collects data through tagging that used for market research.
  • Queues messages to crewmembers. Avoids overlap.
  • Allows us to monitor real-time what's being sent out.

Cons

  • Improve reporting functions.
  • Sparkcentral has no lag time and allows you to quickly respond. Our average response time is under 8 minutes on Twitter.
Sparkcentral is an innovative tool and it just works. It works better than other tools we've attempted to use. It's simple and intuitive.
Sparkcentral is for companies with social customer support teams. It keeps you organized and helps you to efficiently respond to customers.

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