1. Home
  2. IT Service Management (ITSM) Tools
  3. SysAid Reviews
  4. User Review of SysAid
SysAid is cool and easy
December 27, 2021

SysAid is cool and easy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid is used by the entire organization. It's very important for the registration of requests; it is used by approximately six areas of the company in five countries. SysAid has the ability to record a lot of information and find it quickly when required. The ability to get the reports is great. The new upgrades have a great new things.
  • Easy to set up
  • Excellent support for questions
  • Cloud service
  • Stability
  • User friendly
  • Fast
  • Stable
  • Improve the problem module
  • The control of more than approximately 7,000 daily records
  • Quickly answers
Help is fast, very professional; you always receive what is expected. I'm very happy with the support. Five stars for support.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

SysAid is very easy to use for both the SRs manager and the end user. It's very friendly and clean.
It's excellent because they always help me with what I need.
It works well for very large amounts of data, integrates all departments to have control of their records, creates different forms to obtain the necessary information, and notifications are very punctual. We can use it for all departments in the company (e.g., facilities, marketing, human resources, etc.). The reports work very well.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Self-service tools
10
Subscription-based notifications
10
ITSM asset management ()
Not Rated
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Using SysAid

10000 - In the company we have a lot of acounts and they use SysAid for report incidents and requests.