TeamViewer offers a rock solid product at a price that is reasonable.
Updated July 19, 2022

TeamViewer offers a rock solid product at a price that is reasonable.

Nicolas Tenthorey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

We use TeamViewer to remotely assist our distributed endpoints on a daily basis. Most of these endpoints are connected to our LAN but we also connect to machines outside of our network to assist our employees while they're performing remote work.
  • TeamViewer is very easy to use
  • TeamViewer is known by most users and can rely upon it
  • Clipboard integration and screen sharing are very seamless with TeamViewer
  • Quick Connect client works well for users who don't already have TeamViewer installed
  • The Corporate version of TeamViewer lacks easy permissions and sharing between groups configured within TeamViewer. Each group has to be manually configured
  • TeamViewer doesn't have a tool to deploy itself, 3rd party tools or GPOs are necessary
  • Remote execution of commands such as installing software or launching scripts without connecting to an endpoint would be a nice feature. 3rd party tools are needed.
  • TeamViewer allows remote employees to assist from anywhere with an internet connection. This allows our team to be more distributed without physical barriers.
  • The yearly subscription is inexpensive and allows for unlimited updates
  • The subsciption model works very well for us, Teamviewer also makes increasing our license count is very easy if needed.
  • There is no grace period for inadequate licenses, you simply cannot use the product if all of your licenses are in use.
I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market.

Do you think TeamViewer delivers good value for the price?


Are you happy with TeamViewer's feature set?


Did TeamViewer live up to sales and marketing promises?


Did implementation of TeamViewer go as expected?


Would you buy TeamViewer again?


TeamViewer has been able to help us through the pandemic by allowing us to easily assist remote employees on their work and personal PCs
We have used two factor authentication, this feature helps us maintain a higher level of confidence that our endpoints are secure from intruders.
TeamViewer works very well for remotely assisting employees who have the client installed. Easy screen sharing and control make it well suited for a help desk team to perform all essential duties. TeamViewer works well in controlling computers that don't have monitors or peripherals connected. In our case we have several computers mounted to lobby displays, we can easily connect to these computers without RDP interfering with what's displayed on the screens.

TeamViewer Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control

TeamViewer Security and Support

No, we have not purchased premium support for TeamViewer, nor have we found it necessary.
We have used permission based access groups for our managed endpoints to prevent unauthorized outside access. By implementing this access control policy we can selectively allow specific machines to accept connections from agents outside our account.
I would buy TeamViewer again, I was the reason that TeamViewer was purchased at the company.

Using TeamViewer

13 - IT Support group, supporting all end users
13 - IT department, basic troubleshooting and computer support knowledge.
  • Password resets
  • Errors, malware cleaning
  • Walk throughs
  • Training
  • Remote desktop workaround
  • Server session sharing
  • Switch sides with remote assistance allows users to see what I'm seeing
  • The pandemic was unexpected, TeamViewer helped ease the pain of remote assistance
  • Sharing specific software that is only allowed for one user, we can share a server and user account
  • TeamViewer needs a better asset management platform that works like PDQ
  • Cloud based deployment of patches and inventory
There is 100% chance we will renew TeamViewer unless their reputation changes and they are compromised in some way

Evaluating TeamViewer and Competitors

Yes - We replaced a remote assistance software called DameWare. We were not able to assist users off our network with Dameware, we needed an always accessible tool like TeamViewer that allows assistance from any internet connection, anywhere
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Price is fair, the product works very well. Reliable and simple to use, I have depended on it for 10+ years.
I have not compared TeamViewer to other products, we are not interested in switching to a new vendor. If it's not broken, don't fix it.

TeamViewer Support

TeamViewer support is quick to reply, although there have been several issues that took some troubleshooting on my side, we haven't had any issues in the past couple years.
Quick Resolution
Knowledgeable team
Problems get solved
No escalation required
Quick Initial Response
We are an IT Department of experienced engineers, we do not need extra support.
TeamViewer has never gone above and beyond with support.

Using TeamViewer

Very easy to use and install.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Quick support agent for endpoints without the host installed makes it very easy to connect with people who call in
  • Easy access granted machines makes it easy to remotely assist without user interaction, like when the user is out to lunch, easy to hop onto their computer
  • Deployment is easily done once configured with a tool like PDQ Deploy
Yes - Mobile works very well, easily scaled and works from any device with internet. I'd say it's one of the best tools on my phone.