TeamViewer offers a rock solid product at a price that is reasonable.
Updated July 19, 2022
TeamViewer offers a rock solid product at a price that is reasonable.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer to remotely assist our distributed endpoints on a daily basis. Most of these endpoints are connected to our LAN but we also connect to machines outside of our network to assist our employees while they're performing remote work.
- TeamViewer is very easy to use
- TeamViewer is known by most users and can rely upon it
- Clipboard integration and screen sharing are very seamless with TeamViewer
- Quick Connect client works well for users who don't already have TeamViewer installed
- The Corporate version of TeamViewer lacks easy permissions and sharing between groups configured within TeamViewer. Each group has to be manually configured
- TeamViewer doesn't have a tool to deploy itself, 3rd party tools or GPOs are necessary
- Remote execution of commands such as installing software or launching scripts without connecting to an endpoint would be a nice feature. 3rd party tools are needed.
- TeamViewer allows remote employees to assist from anywhere with an internet connection. This allows our team to be more distributed without physical barriers.
- The yearly subscription is inexpensive and allows for unlimited updates
- The subsciption model works very well for us, Teamviewer also makes increasing our license count is very easy if needed.
- There is no grace period for inadequate licenses, you simply cannot use the product if all of your licenses are in use.
I feel that TeamViewer's integration with clipboard and hotkeys works better than any other software in the market.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
TeamViewer has been able to help us through the pandemic by allowing us to easily assist remote employees on their work and personal PCs
We have used two factor authentication, this feature helps us maintain a higher level of confidence that our endpoints are secure from intruders.
TeamViewer Feature Ratings
TeamViewer Security and Support
No, we have not purchased premium support for TeamViewer, nor have we found it necessary.
We have used permission based access groups for our managed endpoints to prevent unauthorized outside access. By implementing this access control policy we can selectively allow specific machines to accept connections from agents outside our account.
I would buy TeamViewer again, I was the reason that TeamViewer was purchased at the company.
Using TeamViewer
13 - IT Support group, supporting all end users
13 - IT department, basic troubleshooting and computer support knowledge.
- Password resets
- Errors, malware cleaning
- Walk throughs
- Training
- Remote desktop workaround
- Server session sharing
- Switch sides with remote assistance allows users to see what I'm seeing
- The pandemic was unexpected, TeamViewer helped ease the pain of remote assistance
- Sharing specific software that is only allowed for one user, we can share a server and user account
- TeamViewer needs a better asset management platform that works like PDQ
- Cloud based deployment of patches and inventory
Evaluating TeamViewer and Competitors
Yes - We replaced a remote assistance software called DameWare. We were not able to assist users off our network with Dameware, we needed an always accessible tool like TeamViewer that allows assistance from any internet connection, anywhere
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Price is fair, the product works very well. Reliable and simple to use, I have depended on it for 10+ years.
I have not compared TeamViewer to other products, we are not interested in switching to a new vendor. If it's not broken, don't fix it.
TeamViewer Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved No escalation required Quick Initial Response | None |
We are an IT Department of experienced engineers, we do not need extra support.
TeamViewer has never gone above and beyond with support.
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Quick support agent for endpoints without the host installed makes it very easy to connect with people who call in
- Easy access granted machines makes it easy to remotely assist without user interaction, like when the user is out to lunch, easy to hop onto their computer
- Deployment is easily done once configured with a tool like PDQ Deploy
Yes - Mobile works very well, easily scaled and works from any device with internet. I'd say it's one of the best tools on my phone.