An Integral Salesforce Add-In
September 11, 2017
An Integral Salesforce Add-In
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
Tenfold is used by all of our sales account managers. This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeted enough.
This enables us to accurately measure calls going in and out of our books of business. Being able to track calls and to link them to logged opportunities in Salesforce holds our salespeople accountable and enables more transparency on the sales floor.
- It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients.
- The software tracks the time and duration of every incoming and outgoing call.
- Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist.
- Click to call works more often than not, but every now and then the system crashes.
- The floating UI doesn’t always pop out.
- This enables us to accurately measure calls going in and out of our books of business. Being able to track calls and to link them to logged opportunities in Salesforce holds our salespeople accountable and enables more transparency on the sales floor.