Simple and clean UX and UI! Easy to use!
September 13, 2017
Simple and clean UX and UI! Easy to use!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. It allows all of my reps to track their call metrics in real time!
- Great UI and UX
- Simple design
- Very easy to use
- From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce.
- I wish there was a manager override button that I could [use to] input a call with a specific call length so it feeds into Tenfold and Salesforce.
- It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.
- We have a better gauge on specific metrics that drive revenue and we have seen a lift in call metrics and revenue.
- Trust in the system within the teams has increased, our reps know exactly where they stand with call metrics.