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Touchpoint is a great connecting tool!
October 31, 2023

Touchpoint is a great connecting tool!

Tom Levesque | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TouchPoint Software

We use Touchpoint as our Church Management database system which provides the following functions: people management, group management, communication via email, and contribution processing. We have a weekly attendance of approximately 1000 on site and another 800 online in a church with a membership of about 3,000. We have 50 full-time employees and most of these employees have access to and use Touchpoint to facilitate communicating with groups of people as well as managing registrations for retreats and events. The tool provides a helpful access point to also manage the Session ( our governing board) and the various supporting committees that roll up to and report regularly to the Session.
  • Connects well with online merchant processors for ACH and Credit card gifts
  • Integrates well with our accounting software (Sage Intacct)
  • Retreat and event management that require fees is also very robust.
  • The onboarding/training process was not as smooth as it could have been.
  • As new features roll-out, sometimes the communication is not as clear as it could be.
  • Flexibility
  • Strong contributions processing
  • Ability to manage and communicate well with various groups
  • Touchpoint's value has been in the ability of staff and lay leaders to be able to connect with and manage others.
We moved from Shelby to Touchpoint 5 years ago. Although Shelby has moved on to the web, it has been a more recent development
after a 40 year history as a server based product. We wanted to go with a web-based option that started on the web.

Do you think TouchPoint Software delivers good value for the price?

Yes

Are you happy with TouchPoint Software's feature set?

Yes

Did TouchPoint Software live up to sales and marketing promises?

Yes

Did implementation of TouchPoint Software go as expected?

Yes

Would you buy TouchPoint Software again?

Yes

For our church size (1000 weekly attendees), Touchpoint has been a great option for us. We moved from a legacy server based system to Touchpoint which has brought a much needed transition to a web-based product with all its advantages. The various features that stand out in our use of Touchpoint includes: good child-care check-in process, the integration of volunteer background checks with third party vendors, increasing integration with accounting packages like Sage Intacct, strong contributions module with flexibility on selecting various providers for the front end, generally intuitive ease of use combined with good flexibility to tailor to our needs.