It's good and has a lot of details
June 14, 2023
It's good and has a lot of details
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
We use it to evaluate the customers satisfactions and behaviors. Also to measure the Agents performance. We collecting the customers opinions about our services and products. We also looking how our customer representative are acting with our customers. Getting the high topics during the day and historical reports about it .
- High topics analysis
- Customer satisfaction
- Agent analysis
- First call resolution
- Getting the customer voice
- Knowing about the topics in call center
- High Topics
- Customer satisfaction
- Decreasing the average call handling time at call center
- Helps on solving the customer requests at firs call
- Helps us to improve our process
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Speech Analytics go as expected?
Yes
Would you buy Verint Speech Analytics again?
Yes