Workfront Review
January 30, 2017

Workfront Review

Debra Yarger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workfront

UCSF has three (3) instances of Workfront in production:
    • Enterprise Information & Analytics department; 100 licenses
    • Campus Marketing; 20 licenses
    • IT-PMO and IT Applications; 70 licenses.
Workfront is utilized for project intake, business case justification and prioritization, and program and project management monitoring and tracking. The application provides intuitive user-centric processing and optimizes workforce capacity to meet the increasing demands of ever expanding service offerings.

Pros

  • User-centric orientation provides for inline editing of data in Reports View displays. Saving time from opening each record to apply changes. Social front-end and mobile application provide simple, easy methods of communicating status and perform updates.
  • Bulk edit features allow the user to edit multiple fields, across multiple objects (Users, Projects, etc.) with one action, versus opening each object to perform the update.
  • Staff does not need to be technical to create View, Reports and Dashboards, Filters, Groupings, etc., as the tool presents the ultimate drag/drop or pick and choose approach to creating these objects. Formatting and query logic is automatically generated when fields are chosen, eliminating the need to be a programmer.

Cons

  • Product Development and Design operations. This team does not always understand how the tool can facilitate and also impede operations. When a bug or issue is identified where the logic does not consistently process transactions, response from the team is -- 'that is how it is designed to work'. Which in most cases is not logical and clearly an obvious design flaw.
  • For example, when a field name is changed and the value automatically resolves in 30 out of 80 reports but fails in the remaining 50, the team is indifferent and dismissive. Fifty reports were failing. That is NOT subscribing user error, but inconsistency in how the system recognized the modification. I had to escalate to the founder and board of directors to get someone to listen.
  • This is the biggest issue for our organization. It should not take this much effort to help the team understand the issue.... I personally documented the error and tried to identify a pattern for Workfront, hoping perhaps I could find where the logic was failing to help them identify the solution. I take this approach whenever there is an issue, especially if I can recreate the problem to demonstrate which API needs attention.
Workfront is the only tool I want to use.... have used MSProject Server online, PlanView, Innotas, Clarity, SmartSheet, and a few other ridiculous tools.

Adobe Workfront Feature Ratings

Task Management
10
Resource Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
10
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
10
Integration with accounting software
Not Rated

Comments

More Reviews of Adobe Workfront