Wrike - A Complete Project Management Package
Updated March 31, 2025
Wrike - A Complete Project Management Package
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wrike
Wrike is a powerful project management tool. It is complete in terms of many of the capabilities it has to offer. I have been using it for a year with my organization where we are driving the change from not having a single dedicated project and operations system to becoming the tool for the purpose of increasing efficiency and scalability, building an efficient resource management system, and providing a collaborative workspace that will help deliver the best outcomes. Wrike currently addresses pain points related to creative bookings and resource management for our team. These processes are a core function of our creative production and Wrike is helping us become efficient in their operations
Pros
- Simple user interface
- Variety of ways to use the tool and customize based on need
- Great community and learning portal
Cons
- I would like to see Integrations with other tools become easier and just be as direct and simple as possible. Currently, one of the problems we have is with out-of-office individuals. It does not alert us if someone cannot be assigned to the tasks we need, if we can have some mechanism that integrates with your Outlook or MS Teams then that is a great benefit.
- Wrike could be better if they can provide an AI chat bot which could understand what the user is asking and help adjust their projects by the bot rather than a manual steps. For example, One could just ask AI bot to move a certain task in a project and it can do that by identifying the project and task in the commands.
- There are sometimes too many ways to do the same thing on Wrike and it can be overhelming, simplicity is key and ensuring that is addressed would be great. For example, Resources and Workload are two features which essentially deos the same activity
- Request forms
- Blueprints
- Custom Item types
- Automation rules
- At present, I believe that we have utilised Wrike to its full potential with the capabilities Wrike has to offer. I would not be surprised if we can bring back 10-30% of employees' time in managing work in non-digital channels and methods once they switch to Wrike.
- Wrike can seem to reduce USD 5milliion in our project management efforts if everyone uses to the right extent
We have more often used automations to help reduce the administrative tasks such as Status updates or Tagging relvant stakeholders when a ticket is moved to certain stage. We use automations to also auto-schedule dates and move projects to archive folders when they are completed.
With the AI features, we have at best used this for Summarization of task and content editing. While these are great but the usage of this is on the lighter side as these are not enough and would be best if AI chatbots could be included like ChatGPT to be your Wrike assistant in maintaining and updates projects.
With the AI features, we have at best used this for Summarization of task and content editing. While these are great but the usage of this is on the lighter side as these are not enough and would be best if AI chatbots could be included like ChatGPT to be your Wrike assistant in maintaining and updates projects.
- Smartsheet and Jira Service Management (Jira Service Desk)
Wrike is a unique and wholesome tool that would provide you with all the views like Smartsheet and also all the required features for agile work management like JIRA. However these are tools probably are great at what they do in specific areas and Wrike has not yet just over-powered this, but sure it can do. For example, Smartsheet's timeline and gantt experience is very fluid and easy to maintain and edit, whereas Wrike has definitely room for improvements in this area.
Do you think Wrike delivers good value for the price?
Yes
Are you happy with Wrike's feature set?
Yes
Did Wrike live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Wrike go as expected?
Yes
Would you buy Wrike again?
Yes
Wrike Feature Ratings
Wrike Implementation
- Implemented in-house
Yes - The implementation was breaken into 2 phases
Pilot phase - where we are exploring the product and use with the key leads of various functions. The phase also covered a pilot period, feedback and updates to the platform configuration
Phase 2 - where all the given process was once tested, a further bigger group was trained to use the plafrom and followt he guided process.
Pilot phase - where we are exploring the product and use with the key leads of various functions. The phase also covered a pilot period, feedback and updates to the platform configuration
Phase 2 - where all the given process was once tested, a further bigger group was trained to use the plafrom and followt he guided process.
Change management was a big part of the implementation and was well-handled
- Changing habits
- Differents of use in small scale vs large scale teams
- Notifications
Using Wrike
2000 - We fall under the Communications arm of the Company and we priimarily have functions like Advertising, Creative , PR and Medical Communication teams. There are groups of creative resource, account management and medical teams who utilise the tool for their day to day project management and resource capacity management.
90 - We have formed a team of wrikr experts who are generally good with learning the platform use and seek to learn new updates and features and apply them. While some are great, we always seek someone within Wrike support to sometimes take over the complex integrations and business use case queries
- Request trackers
- Project Timelines and Comms
- Resource Booking , Resource Capacity Views
- Training
- Out of office management
- customised workflows
- Finance forecasting
- AI chatgpt
Evaluating Wrike and Competitors
Yes - We used to use MS teams primarlily for project comms and planner board for tracking the actions. We have also switched over from email and excel trackers to digital solutions of Wrike.
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
While all of this is very critical and important for any software solution provider, the Ease of Use and Integration with other systems will fall under the top categories according to me to make the investment
I cannot answer as I have not been part of this selection process. However i do support the leadership teams to various business use cases and facts on Wrike that has helped us and would be essential for our continued use
Wrike Training
- Online Training
- In-Person Training
Wrike Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup |
Yes i belive this is part of long term contract and helps our teams to address issues quickly and efficiently
Yes - Yes, most times the issues are resolved quickly. Sometimes it does end up as a limitation or feature request which then Wrike support promptly takes it to their product team.
There has been once instance where we had a issue with WRike document editor not working for some users based in Germany. The Wrike support team did exceptional work in working with our IT team to resolve this issue through sharing multiple details and guides and attending our team calls with IT
Using Wrike
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Request submission and tracking
- Resource capacity view
- Dashboard review and updates
- Timelines are bit clunky and difficult to manage
- Folder permissions and view
- Request form management
Yes, but I don't use it
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