A good project management platform for company and team who want to collaborate
Updated April 10, 2023

A good project management platform for company and team who want to collaborate

Pietro Poli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We use Wrike for a Demand Generation Agency located in Bergamo (Italy). Our primary goal was to manage the work of over 30 people with 150 customers and 650 active projects. The main problems we had previously were related to:
  • Not knowing the workload of the different teams
  • Not having control of all the tasks we had to create to achieve our KPIs
  • Slow and cumbersome bi-weekly programming
  • Over 700h of backlog of tasks
  • Difficulty in managing urgencies and priorities
Thanks to Wrike we were able to solve all the problems listed above and get 25% more revenue with 10% less resources.
  • The interface is great, being able to see a project both as kanban, as a table, as a list, as a gantt, and broken down by resources is fantastic.
  • The simplicity with which the platform allows you to set up projects, dashboards and reports.
  • It is a very good tool to monitor workloads and all the activities to be performed.
  • Automation Engine - it would be great to have more triggers and actions available.
  • Standard reporting is already interesting. To get advanced reports, you need to pay a higher subscription. It would be useful to have some more reports.
  • Native Integrations are few, and the associated software to activate many of them is expensive and very difficult.
  • I'd love some WYSWYG integration.
  • Workload to know exactly, in every moment, how many hours our team has assigned to work and give us the possibility to level the workload on all team.
  • Spaces where an Unit or a Team can found all projects and task they have to work.
  • Automations, because with over 650 active projects per year is not possible to check all manually.
  • We can organize our work better. We can obtain 25% in plus of revenue with 10% less people in company.
  • We reduce activity planning from 8h week to 4h week for COO. And we manage to spend more time on people rather than on tasks.
  • Blueprint allows us to have all task programmed yet, so we reduce each PM activity planning from 2h to 1h per week.
Usability was one of the distinguishing elements. Furthermore, the possibility of using blueprints (pre-established models to be used as needed) also greatly influenced the choice.

Before with Trello, we had a cumbersome and difficult coding process. We had built software to export all the tasks present in an XLS file every 2 weeks. After that we had to schedule people based on this file, but the information was incomplete (no budget, no assignees). The problem was that in this way, we kept accumulating tasks and overdue hours.

Now with Wrike, we don't have to worry about exporting and assigning tasks, everything is already ready, it is enough to insert a request (or a task) by completing it in all the necessary points, and the system warns us, day by day, about the new challenges, and we can schedule them without having to go crazy with exports and counting.

Do you think Wrike delivers good value for the price?


Are you happy with Wrike's feature set?


Did Wrike live up to sales and marketing promises?


Did implementation of Wrike go as expected?


Would you buy Wrike again?


Wrike is the ideal software for companies, creative agencies, and teams that need to follow a project and collaborate on it without missing any useful piece. Whether it is a company made up of a small team, or several large teams, Wrike allows a lot of flexibility and allows you to follow projects (marketing, post-sales, request management, bug triage if you are a web agency, new resources, and many other possibilities). Wrike is recommended for company with similar and recurring projects, such as the activities of a marketing agency. It is also recommended for projects where several people, external or internal to the company, are involved. Projects both based on Waterfall Project Management or Agile.

Wrike Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Support for Waterfall Methodology
Document Management
Email integration
Mobile Access
Timesheet Tracking
Budget and Expense Management
Project & financial reporting
Integration with accounting software

Using Wrike

32 - We are a Web Agency so we have different teams: Project Managers, Marketing Specialist, Ads & Seo Specialist, Designer, Developers, Sales and Administrative
32 - Management of the flow of requests from customers and PMs. Planning of activities on a bi-weekly basis. Delivery control both in terms of deadlines and budget. Continuous team training. Optimization of our internal processes.
  • Website Developing
  • SEO
  • HubSpot Onboarding
  • We were able to get better visibility into workloads.
  • We managed to deliver 25% more with 13% less resources in 2022 compared to 2021.
  • Using timelogs
  • Customer support and ticketing
We implement Wrike a year ago. We want to continue to optimize our flows and work. Wrike is necessary to us now.

Evaluating Wrike and Competitors

Yes - Trello and Google Sheets.

Trello has been a great workmate for 4 years, however its nature (too flexible for us) and the difficulty of defining mandatory fields made it chaotic and not very suitable for granular control.we also found a way to export some views to Google Sheets to better organize the team, but it was a bummer.
  • Product Features
  • Product Usability
The choice wasn't easy, however the simplicity of Wrike's interface, its malleability also to be able to see projects in different ways (list, table, gantt, kanban, etc) made it really interesting in our eyes.Then when we discovered recursive tasks, automation, forms and workflows we realized it could be for us. In about 1 year of use, I discover something new every day and am amazed at its strength.
I would ask for more reviews and information from people who already know it, I would get demos done, not only by vendors, but also by companies that have implemented it in the past. In this way, in my opinion, a more effective evaluation is obtained. I would also plan meetings with the team leaders of our company to show the software (in the past I did everything by myself), making us run simulations based on everyone's requests.

Wrike Support

Support is very quickly and they want to solve problems actively. When I need additional info I can use community forum, when I've an issue I can use support form to get help. The support is of excellent quality from the first level, to grow when you talk to the engineers it becomes even more important
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Premium support is included in my current subscription, I use it about 1x a week and it helps a lot on technical/functional questions. To have dedicated support, you can opt to purchase specific hours.If I could choose, however, I would buy the support as it is very useful for solving urgent issues without trying and / or sifting through the guides.
Yes - Not fixed yet, but they are working hard to help me find a workaround. That's the great thing, behind Wrike are people who love their work and want to pass it on through their forum / help desk activity and responses.Time is not a problem if you are constantly aligned on the status of the request.
With Wrike Analyze I received tremendous support, from an engineer who went out of his way to help me understand the formulas and the possibilities that the tool offered me. They have been hours well spent and very useful so much that now, if I can, I return the information obtained in the community forum.