Wrike Review
Updated March 09, 2026

Wrike Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

Project management: We Use Wrike to work our way through 6 Phase projects.
Time Tracking: We use the time tracking feature, to track working time but also to forward certain costs to customers.
Processes: We used Wrike to find certain business processes such as:
PPAP, Approval Processes for Firm and Hardware, ECRs, and so on.

Outside of that we use it for various tasks such as:
Setting up sales articles.

We are currently working on a few other new things:
Meetings in Wrike (Customitemtype to track Meetings Minutes and immediately start making tasks out of this)

And the Main thing of Wrike for us of course is: Tasks, from "please clean your desk" to "make a detailed business Case for Project XYZ"

Pros

  • Task management
  • Timesheets
  • Tagging
  • Spaces

Cons

  • Overview of Workflow
  • Overview of Automations
  • Option to give Projects an actual number besides the ID
  • Cascading Customfields within a project
  • Customfields as "variable" in Automations
  • We don't really have a ROI in terms of software savings
  • Overall more clarity for everything within Wrike
  • Better Tool than MS-Teams+Outlook
  • Work quality can be better if the work giver puts in the effort
We do not use the AI features.
As we are a big company, we have different languages within our Teams and locations. Wrike currently does not support to translate and summarize that. (Big Painpoint)

We do use the automation function to gernerate Tasks by AI but that als only works semi well for us.
Overall it does give a big improvement, but certain aspects of workflows and automations just make it so complicated to figure out workarounds and that just makes it very uncessarily complicated.

Example: our PPAP has to have multiple sets of rules for each individual, as we still cannot use a customfield as a variable... They are all Project rules anyways, so I don't see the issue, outside of the nonexistant implementation.
Simply back then, Wrike was the cheapest alternative to what we needed out of a tool. So we commited to it back almost 10 years ago and are still working with them. Many core business processes are now within Wrike which has manifested its right to exist within our company.

Do you think Wrike delivers good value for the price?

Not sure

Are you happy with Wrike's feature set?

No

Did Wrike live up to sales and marketing promises?

No

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

No

Well suited for: Smaller teams/Organisations per Space
Graphic Design Teams
Teams that aren't afraid of trial and error
Agile and openminded

Teams Less suited for: Big teams/Organisations per Space
Engineering focused Companies (at least we seem to have trouble getting that part integrated)
Teams that dislike having to adjust to new features and designs a lot
Teams that would like to only learn it once and never think about it again

Wrike Feature Ratings

Project Management
6.5
Task Management
9
Resource Management
5
Gantt Charts
6
Scheduling
5
Workflow Automation
7
Team Collaboration
7
Support for Agile Methodology
3
Support for Waterfall Methodology
10
Document Management
5
Email integration
9
Mobile Access
7
Timesheet Tracking
7
Budget and Expense Management
4
Professional Services Automation
3.5
Project & financial reporting
4
Integration with accounting software
3

Wrike Mobile App

I use it to respond quickly on the go.
I also use it for timetracking when I need to leave in a hurry.

Biggest use is when a colleague can't find a file and I walk by and end up supporting them with their issue (sharing, finding a file as well as general stuff)
Time tracking, Task manuplation (changing statuses)
The Table view and other views do not look good on my S22 (too small of a phone)

Activtiy (though way worse than the stream on the actual platform)

I also use it to show off any use cases for the colleagues during their Wrike On-Boarding
Activity Stream / Time tracking.

Whilst the Activtiy Stream isnt as good as the normal stream within the Webapp it still is very usefull to stay in touch and reply to @s .

Same goes for time tracking, its good to quickly check onto time spent on the way. Entering many time entries is not very user friendly though
it does the job, it is still in development hoping to see some more administrator functionally added into it. Currently it seems a bit more oriented towards a "normal" user not an admin user. Also some of the push notifications are a bit weird when it comes to time entries done by other users.
Well it has helped me stay connected. For short discussions on the go it certainly helps (as well as looking for things when there is no Laptop/PC near)

I wouldn't say it has made me more productive though, it is just a nice addition when it has to be on the go. But even then I prefer to bring a tablet and use the Wrike WebApp in Desktop mode
I learned that for me as an admin the functionally is still treated a bit coldish, which hasn't improved in the time I have been using it.

I still like to have it for a security type of check in (check if booked my hours, if any Tasks are overdue)
No not really, I just lowered my expectations for now

Wrike Implementation

Still not fully implemented over the whole company but we're getting there. Our previour CSM was a huge support in that- the current one isn't as good as we'd like. Otherwise the onboarding and migrating of our work went well and didnt cause too much disruption in the workflow. It was first implemented within the R&D Department where it worked really well!
  • Implemented in-house
  • Reluctancy to accept the new tool
  • Missing knowledge
  • Missing support from Managment
We already included Wrike into core business processes if we wouldn't renew our use of Wrike we would have to fundamentally rework how we work. Including finding a new tool and migrating ~10-12 years of product development. Both OEM and ODM as well as customer projects. Which in it self would take so much money and effort that it is very unlikely.

Using Wrike

110 - Everything from Manangement, development, industrialisation, production, Sales, inside Sales, Productmanagment, Projectmanager.

ERP-Team, IT-Team, Businessoftware-Team, CEO,CTO,COO, CSO,CFO.

We have someone from every department in Wrike really. Sometimes only the "Teamleader" who then can forward the work. Since many of our users dont really need an active licsense. However we try to onboard every new colleague to Wrike.
3 - It's the Accountadmins Stefan and I, outside of that we have one colleague from IT Support for more general issues.

Stefan and I come in action when the topic is "How can I make that Dashboard, how does this work" and the colleague from IT is more of a "My Wrike doesn't load, I cannot log in."

So I guess you could say its a first and second level support system?
  • PPAP
  • Projectmanagement
  • Timetracking
  • Processes (you need to do A to get to B)
  • Planning Meetings
  • Defining Processes as we go
  • Software Approval process
  • Change Request Process
  • Capacity Planning
  • CRM?
  • Live Data from ERP
We already included Wrike into core business processes if we wouldn't renew our use of Wrike we would have to fundamentally rework how we work. Including finding a new tool and migrating ~10-12 years of product development. Both OEM and ODM as well as customer projects. Which in it self would take so much money and effort that it is very unlikely.

Evaluating Wrike and Competitors

  • Cloud Solutions
  • Scalability
  • Ease of Use
We wanted a solution that works for internal as well as external colleagues. So there would not be an unnecessary amount of VPNs and taking care of the tool in it self. Since having something on Site is quite risky when it comes to fallbacks, powerbills as well as maintaining the system.
I wouldn't change the evualtion process, I would just change the onboarding process. Because personally I don't see many tools that can do what Wrike can do for the price of what Wrike can do. Though Wrike in it self is almost a Lifestyle you have to work with or die with

Wrike Training

  • Online Training
The Wrike Discovers courses are amazing to get a hold of new features. I really like that they are interactive. I hugely dislike that you need to actually do it in the Livesystem. If its already an Web Browser thing, you shouldn't need to do it on the actual workspace
No not really, I have written countless process descriptions which have been defined whilst implementing in Wrike. Outside of that we have not really cutomised Wrike, as there is not really the option (outside of the API). So I am not quite sure what other configuration /customization there is for Wrike?

Configuring Wrike

Very much too limited, there are many things I would like to change if given the oppertunty. Sadly I do not have the chance for that.

Perhaps this is possible when running Wrike on prem? Though I don't think anyone wants to run Wrike on prem as its constantly updating and evolving
No not really, the out of the box experience is a good start and anything outside of that is a way of getting started.

After that there isn't much configuration to be done (outside of Custom workflows, automation rules etc.)

Usually the Wrike Forum has quite nice best practices mainly the Wrike Stars!
No - there is no facility to customize the interface
No - the product does not support adding custom code
No not really, I have written countless process descriptions which have been defined whilst implementing in Wrike. Outside of that we have not really cutomised Wrike, as there is not really the option (outside of the API). So I am not quite sure what other configuration /customization there is for Wrike?

Wrike Support

Support is overall quite well, some issues take quite long to respond. It is very difficult since many of the support agents are located in the US, so for european users it always takes a day or late evenings to get further. However we almost always managed to find the solution required.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Support cares about my success
Difficult to get immediate help
Need to explain problems multiple times
No we did not. Just isn't worth the money for us personally. We can take the few days of waiting if needed. It can be infurating, but its a better price to performance for us. We do in very urgent cases escalde it to our Account Manager, which sadly has changed so now it even takes quite a while on this way of communication
Yes - Some of them were resolved, some of them were just some old left overs that never were removed from our Account. (Issue with online service that continously gets updated) Other than that it has been working out quite well for us. Rarely bugs usually just "features" that from our perspective don't make the most sense
I sent an E-Mail out of office hours to Andreas, and was called back 10 minutes later, in a Team session where we able to identify the problem, get someone from the Product Team on the line and they fixed the issue for us. That was exceptional, though I'm not sure if that was an Andreas specific support or overall

Using Wrike

ProsCons
Like to use
Relatively simple
Technical support not required
Quick to learn
Not well integrated
Inconsistent
Lots to learn
  • Task Status Change
  • Dashboards (kind of)
  • Reports(elegant)
  • Tableview, Gantt view
  • Custom Itemtype Creator
  • Automations around customfields
Yes - I wouldn't consider it great, it gets the job done. It makes me feel like it would be more well suited on a tablet rather than a typical smartphone. It is nice to give a quick feedback on the go. Less ideal for an admin to help troubleshoot. Timetracking on the go is also less than ideal but workable

Wrike Reliability

Never had an outing of Wrike in my time using it really can't complain.

Only time we had some issue when was when transforming from US Datacenter to the European datacenter. Outside of that we only ran into perfomance issues but never into accessabilty issues!

But this should be the norm with an Web Service
As previously described never had issues with Wrike outages in any way possible. Thats the good part of it being a Software as a Service and not a Programm/ Service run on prem!

Outside of some perfomance issues we are currently investigating we never had issues on the availabilty side of things
Eversince we got into a bigger usergroup and still using one space the entire space has been suger sluggish, some things load o-k but most things are lately not very confidence inspring. This has gotten worse ever since we switched over to the EU Datacenter. Perhaps this is related to the Wrike Datacenter not being as good?
Haven't tried them, the Customer Sucess Team is very helpful with setting it up though. We had many sessions trying to see if the part we were trying to do actually works within Wrike.

(It did, but the price to perfomance ratio wasn't there for us. Besides it was quite the effort the handle the house keeping on it)

Integrating Wrike

Haven't tried them, the Customer Sucess Team is very helpful with setting it up though. We had many sessions trying to see if the part we were trying to do actually works within Wrike.

(It did, but the price to perfomance ratio wasn't there for us. Besides it was quite the effort the handle the house keeping on it)

Upgrading Wrike

  • None for our usecase
Yes - We needed additional features which were behind a paywall and ended up upgrading to enterprise as well as a need for more paid license.

From what I have heard the transition went smoothly, no problems on that side.
Other than that we have yet not made the any upgrades since.

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