Product and customer service have badly degraded
September 29, 2022
Product and customer service have badly degraded
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zenefits
Zenefits still runs payroll with reasonable success and fluidity, but in my opinion, the company, on the whole, has gone downhill. The product is stagnant and still lacks key features like support for R&D tax credits. In my experience, the customer service has gotten horrible; we transitioned to Gusto, and multiple Zenefits employees assured us our Q3 taxes would be refunded (not sent to the government)... of course, they were wrong and misled us into double paying our taxes. I would NOT recommend the product at this point.
- Automated payroll
- Customer service
- Offboarding
- Product velocity
- Helping small businesses
- Multi-state payroll support
- In my experience, deprived us of thousands of dollars and tens of hours of time
We've gone with Gusto, after years of using.
Do you think TriNet HR Platform delivers good value for the price?
No
Are you happy with TriNet HR Platform's feature set?
No
Did TriNet HR Platform live up to sales and marketing promises?
No
Did implementation of TriNet HR Platform go as expected?
Yes
Would you buy TriNet HR Platform again?
No