Workativ
Workativ Assistant is a 4-in-1 support automation platform that helps you build generative AI chatbots, create and integrate multi-step app workflows with bots, connect and build your own Chat GPT for your knowledge source, and provide AI-powered live chat support.
Features
Conversational AI platform:
Our no-code conversational AI + LLM platform helps you build simple to enterprise level chatbot with highly customised AI experience at scale. Our easy-to-use no-code chatbot studio helps you build and manage simple to complex conversations with rich experience, generate contextual answers from knowledge base, integrate both cloud and on-prem apps, and personalise bot in minutes on Slack, MS Teams, and Website etc.
App Workflow Automation:
Workativ assistant comes with an easy-to-use no-code app workflow builder to help you build simple to complex multi-step app-based workflows for chatbots in minutes. Connect chatbots with apps, set workflows with advanced conditions, trigger alerts, send notifications to users, and automate your most repetitive process and workflows easily.
Knowledge AI GPT:
With Workativ’s Knowledge AI, you can connect and build your own Chat GPT for your Knowledge Base, Websites, SharePoint, Box, Documents etc. easily in minutes. Put your large documents and knowledge source to use and let users resolve queries by chatting with it in seconds instead of spending hours reading it.
AI-powered Live Chat Inbox:
Deliver more resolutions faster with our AI-powered shared multi-channel live chat inbox for your teams. Our live inbox helps you create multiple teams, personalise chat based on user information, collaborate with internal teams, set agent availability and routing rules, deliver agent productivity with AI summarizations and suggestions, and deliver rich analytics.
