What users are saying about
1 Ratings
13 Ratings
1 Ratings
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Score 9 out of 100
13 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
ADAPTcrm
7.2
Customer data management / contact management
17hats
9.0
ADAPTcrm
7.0
Workflow management
17hats
9.0
ADAPTcrm
6.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
ADAPTcrm
8.0
Contract management
17hats
10.0
ADAPTcrm
8.0
Quote & order management
17hats
10.0
ADAPTcrm
7.0
Interaction tracking
17hats
8.0
ADAPTcrm
8.0
Territory management
17hats
ADAPTcrm
6.0
Opportunity management
17hats
ADAPTcrm
7.0
Channel / partner relationship management
17hats
ADAPTcrm
8.0

Customer Service & Support

17hats
8.0
ADAPTcrm
7.3
Case management
17hats
8.0
ADAPTcrm
8.0
Call center management
17hats
ADAPTcrm
7.0
Help desk management
17hats
ADAPTcrm
7.0

Marketing Automation

17hats
8.0
ADAPTcrm
8.0
Lead management
17hats
8.0
ADAPTcrm
8.0
Email marketing
17hats
ADAPTcrm
8.0

CRM Project Management

17hats
9.5
ADAPTcrm
8.0
Task management
17hats
9.0
ADAPTcrm
9.0
Billing and invoicing management
17hats
10.0
ADAPTcrm
8.0
Reporting
17hats
ADAPTcrm
7.0

Customization

17hats
8.0
ADAPTcrm
6.3
Custom fields
17hats
8.0
ADAPTcrm
6.0
Custom objects
17hats
ADAPTcrm
6.0
Scripting environment
17hats
ADAPTcrm
7.0
API for custom integration
17hats
ADAPTcrm
6.0

Security

17hats
9.5
ADAPTcrm
7.0
Single sign-on capability
17hats
10.0
ADAPTcrm
7.0
Role-based user permissions
17hats
9.0
ADAPTcrm
7.0

Integrations with 3rd-party Software

17hats
8.0
ADAPTcrm
8.0
Marketing automation
17hats
8.0
ADAPTcrm
8.0

Platform

17hats
8.0
ADAPTcrm
Mobile access
17hats
8.0
ADAPTcrm

CRM Reporting & Analytics

17hats
ADAPTcrm
7.3
Forecasting
17hats
ADAPTcrm
7.0
Pipeline visualization
17hats
ADAPTcrm
8.0
Customizable reports
17hats
ADAPTcrm
7.0

Social CRM

17hats
ADAPTcrm
7.5
Social data
17hats
ADAPTcrm
8.0
Social engagement
17hats
ADAPTcrm
7.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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