3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 3 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 14 reviews and ratings
Likelihood to Recommend
17hats
I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
ADAPTcrm
It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Feature Rating Comparison
Sales Force Automation
17hats
9.2
ADAPTcrm
7.2
Customer data management / contact management
17hats
9.0
ADAPTcrm
7.0
Workflow management
17hats
9.0
ADAPTcrm
6.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
ADAPTcrm
8.0
Contract management
17hats
10.0
ADAPTcrm
8.0
Quote & order management
17hats
10.0
ADAPTcrm
7.0
Interaction tracking
17hats
8.0
ADAPTcrm
8.0
Territory management
17hats
—
ADAPTcrm
6.0
Opportunity management
17hats
—
ADAPTcrm
7.0
Channel / partner relationship management
17hats
—
ADAPTcrm
8.0
Customer Service & Support
17hats
8.0
ADAPTcrm
7.3
Case management
17hats
8.0
ADAPTcrm
8.0
Call center management
17hats
—
ADAPTcrm
7.0
Help desk management
17hats
—
ADAPTcrm
7.0
Marketing Automation
17hats
8.0
ADAPTcrm
8.0
Lead management
17hats
8.0
ADAPTcrm
8.0
Email marketing
17hats
—
ADAPTcrm
8.0
CRM Project Management
17hats
9.5
ADAPTcrm
8.0
Task management
17hats
9.0
ADAPTcrm
9.0
Billing and invoicing management
17hats
10.0
ADAPTcrm
8.0
Reporting
17hats
—
ADAPTcrm
7.0
Customization
17hats
8.0
ADAPTcrm
6.3
Custom fields
17hats
8.0
ADAPTcrm
6.0
Custom objects
17hats
—
ADAPTcrm
6.0
Scripting environment
17hats
—
ADAPTcrm
7.0
API for custom integration
17hats
—
ADAPTcrm
6.0
Security
17hats
9.5
ADAPTcrm
7.0
Single sign-on capability
17hats
10.0
ADAPTcrm
7.0
Role-based user permissions
17hats
9.0
ADAPTcrm
7.0
Integrations with 3rd-party Software
17hats
8.0
ADAPTcrm
8.0
Marketing automation
17hats
8.0
ADAPTcrm
8.0
Platform
17hats
8.0
ADAPTcrm
—
Mobile access
17hats
8.0
ADAPTcrm
—
CRM Reporting & Analytics
17hats
—
ADAPTcrm
7.3
Forecasting
17hats
—
ADAPTcrm
7.0
Pipeline visualization
17hats
—
ADAPTcrm
8.0
Customizable reports
17hats
—
ADAPTcrm
7.0
Social CRM
17hats
—
ADAPTcrm
7.5
Social data
17hats
—
ADAPTcrm
8.0
Social engagement
17hats
—
ADAPTcrm
7.0
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
ADAPTcrm
- It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
- ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
- The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Cons
17hats
- Cheaper credit card charges
- Ability to tweak their questionnaires a bit more
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
ADAPTcrm
- The interface can be difficult to learn at first and a little overwhelming for new users.
- The lack of customization of some features without additional support.
- The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Support Rating
17hats
17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
ADAPTcrm
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
ADAPTcrm
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
ADAPTcrm
- ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
- Some users needed additional training which increased staffing costs.
- The program helped simplify operations into an integrated software solution.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—ADAPTcrm
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—ADAPTcrm Editions & Modules
—