What users are saying about
7 Ratings
21 Ratings
7 Ratings
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Score 9.1 out of 100
21 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • ADAPTcrm ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.8

ADAPTcrm

88%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.5
85%
3 Ratings

Workflow management

9.9
99%
2 Ratings
9.5
95%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.0
90%
3 Ratings

Contract management

10.0
100%
2 Ratings
9.0
90%
3 Ratings

Quote & order management

10.0
100%
1 Rating
9.5
95%
3 Ratings

Interaction tracking

8.0
80%
1 Rating
8.0
80%
3 Ratings

Territory management

N/A
0 Ratings
8.5
85%
3 Ratings

Opportunity management

N/A
0 Ratings
8.5
85%
3 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.0
90%
3 Ratings

Customer Service & Support

8.0

17hats

80%
9.2

ADAPTcrm

92%
ADAPTcrm ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.5
95%
3 Ratings

Call center management

N/A
0 Ratings
9.0
90%
3 Ratings

Help desk management

N/A
0 Ratings
9.0
90%
3 Ratings

Marketing Automation

8.0

17hats

80%
8.8

ADAPTcrm

88%
ADAPTcrm ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
9.0
90%
3 Ratings

Email marketing

N/A
0 Ratings
8.5
85%
3 Ratings

CRM Project Management

9.5

17hats

95%
9.0

ADAPTcrm

90%
ADAPTcrm ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.5
95%
3 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.5
85%
3 Ratings

Reporting

N/A
0 Ratings
9.0
90%
3 Ratings

Customization

9.9

17hats

99%
8.5

ADAPTcrm

85%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.5
85%
3 Ratings

Custom objects

10.0
100%
1 Rating
8.0
80%
3 Ratings

Scripting environment

N/A
0 Ratings
8.5
85%
3 Ratings

API for custom integration

N/A
0 Ratings
9.0
90%
2 Ratings

Security

9.5

17hats

95%
8.8

ADAPTcrm

88%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
3 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.6
86%
3 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.8

ADAPTcrm

88%
ADAPTcrm ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
9.0
90%
3 Ratings

Compensation management

N/A
0 Ratings
8.5
85%
2 Ratings

Platform

8.0

17hats

80%
8.5

ADAPTcrm

85%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.5
85%
2 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.0

ADAPTcrm

90%
ADAPTcrm ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
3 Ratings

Pipeline visualization

N/A
0 Ratings
8.5
85%
3 Ratings

Customizable reports

N/A
0 Ratings
9.5
95%
3 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
8.5

ADAPTcrm

85%
ADAPTcrm ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.0
90%
3 Ratings

Social engagement

N/A
0 Ratings
8.0
80%
3 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • ADAPTcrm is rated higher in 1 area: Support Rating
  • 17hats and ADAPTcrm are tied in 1 area: Usability

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.0

ADAPTcrm

90%
3 Ratings

Usability

9.0

17hats

90%
1 Rating
9.0

ADAPTcrm

90%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.0

ADAPTcrm

90%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

ADAPTcrm Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

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