17hats vs ADAPTcrm | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 8.5 out of 10

Based on 21 reviews and ratings

Feature Set Ratings

17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
ADAPTcrm ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%

8.8

ADAPTcrm

88%

17hats ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

8.5

85%

3 Ratings

Workflow management

9.9

99%

2 Ratings

9.5

95%

3 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

9.0

90%

3 Ratings

Contract management

10.0

100%

2 Ratings

9.0

90%

3 Ratings

Quote & order management

10.0

100%

1 Rating

9.5

95%

3 Ratings

Interaction tracking

8.0

80%

1 Rating

8.0

80%

3 Ratings

Territory management

N/A

0 Ratings

8.5

85%

3 Ratings

Opportunity management

N/A

0 Ratings

8.5

85%

3 Ratings

Channel / partner relationship management

N/A

0 Ratings

9.0

90%

3 Ratings

Customer Service & Support

8.0

17hats

80%

9.2

ADAPTcrm

92%

ADAPTcrm ranks higher in 3/3 features

Case management

8.0

80%

1 Rating

9.5

95%

3 Ratings

Call center management

N/A

0 Ratings

9.0

90%

3 Ratings

Help desk management

N/A

0 Ratings

9.0

90%

3 Ratings

Marketing Automation

8.0

17hats

80%

8.8

ADAPTcrm

88%

ADAPTcrm ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

9.0

90%

3 Ratings

Email marketing

N/A

0 Ratings

8.5

85%

3 Ratings

CRM Project Management

9.5

17hats

95%

9.0

ADAPTcrm

90%

ADAPTcrm ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

9.5

95%

3 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

8.5

85%

3 Ratings

Reporting

N/A

0 Ratings

9.0

90%

3 Ratings

Customization

9.9

17hats

99%

8.5

ADAPTcrm

85%

17hats ranks higher in 2/4 features

Custom fields

9.8

98%

2 Ratings

8.5

85%

3 Ratings

Custom objects

10.0

100%

1 Rating

8.0

80%

3 Ratings

Scripting environment

N/A

0 Ratings

8.5

85%

3 Ratings

API for custom integration

N/A

0 Ratings

9.0

90%

2 Ratings

Security

9.5

17hats

95%

8.8

ADAPTcrm

88%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

9.0

90%

3 Ratings

Role-based user permissions

9.0

90%

1 Rating

8.6

86%

3 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

8.8

ADAPTcrm

88%

ADAPTcrm ranks higher in 2/2 features

Marketing automation

8.0

80%

1 Rating

9.0

90%

3 Ratings

Compensation management

N/A

0 Ratings

8.5

85%

2 Ratings

Platform

8.0

17hats

80%

8.5

ADAPTcrm

85%

ADAPTcrm ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

8.5

85%

2 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

9.0

ADAPTcrm

90%

ADAPTcrm ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

9.0

90%

3 Ratings

Pipeline visualization

N/A

0 Ratings

8.5

85%

3 Ratings

Customizable reports

N/A

0 Ratings

9.5

95%

3 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

8.5

ADAPTcrm

85%

ADAPTcrm ranks higher in 2/2 features

Social data

N/A

0 Ratings

9.0

90%

3 Ratings

Social engagement

N/A

0 Ratings

8.0

80%

3 Ratings

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend
ADAPTcrm is rated higher in 1 area: Support Rating
17hats and ADAPTcrm are tied in 1 area: Usability

17hats

99%

2 Ratings

9.0

ADAPTcrm

90%

3 Ratings

17hats

90%

1 Rating

9.0

ADAPTcrm

90%

2 Ratings

17hats

80%

3 Ratings

9.0

ADAPTcrm

90%

2 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 3 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

ADAPTcrm Editions & Modules

—

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

ADAPTcrm 9.0

Based on 2 answers

Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

View all 2 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

ADAPTcrm 9.0

Based on 2 answers

CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.

Read full review

Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

No answers on this topic

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

Read full review

Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 3 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

It has resulted in growth of our company.
It has enabled to make more connections in market.
It has proved as a time saver for us.
Its cost has a major negative impact on us.

Read full review

Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

View all 3 answers on this topic

17hats

ADAPTcrm

17hats

ADAPTcrm

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

ADAPTcrm

Case management

Call center management

Help desk management

17hats

ADAPTcrm

Lead management

Email marketing

17hats

ADAPTcrm

Task management

Billing and invoicing management

Reporting

17hats

ADAPTcrm

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

ADAPTcrm

Single sign-on capability

Role-based user permissions

17hats

ADAPTcrm

Marketing automation

Compensation management

17hats

ADAPTcrm

Mobile access

17hats

ADAPTcrm

Forecasting

Pipeline visualization

Customizable reports

17hats

ADAPTcrm

Social data

Social engagement

17hats

ADAPTcrm

17hats

ADAPTcrm

17hats

ADAPTcrm

Likelihood to Recommend

17hats

ADAPTcrm

Pros

17hats

ADAPTcrm

Cons

17hats

ADAPTcrm

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial