What users are saying about
4 Ratings
14 Ratings
4 Ratings
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Score 8.9 out of 100
14 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
amoCRM
8.4
Customer data management / contact management
17hats
9.7
amoCRM
8.1
Workflow management
17hats
9.7
amoCRM
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
amoCRM
8.0
Contract management
17hats
10.0
amoCRM
Quote & order management
17hats
10.0
amoCRM
Interaction tracking
17hats
8.0
amoCRM
9.0
Opportunity management
17hats
amoCRM
8.0

Customer Service & Support

17hats
8.0
amoCRM
8.0
Case management
17hats
8.0
amoCRM
Call center management
17hats
amoCRM
8.0

Marketing Automation

17hats
8.0
amoCRM
9.0
Lead management
17hats
8.0
amoCRM
9.1
Email marketing
17hats
amoCRM
8.9

CRM Project Management

17hats
9.5
amoCRM
8.6
Task management
17hats
9.0
amoCRM
9.0
Billing and invoicing management
17hats
10.0
amoCRM
7.9
Reporting
17hats
amoCRM
8.8

Customization

17hats
9.7
amoCRM
8.3
Custom fields
17hats
9.4
amoCRM
8.1
Custom objects
17hats
10.0
amoCRM
Scripting environment
17hats
amoCRM
8.9
API for custom integration
17hats
amoCRM
8.0

Security

17hats
9.5
amoCRM
9.0
Single sign-on capability
17hats
10.0
amoCRM
9.0
Role-based user permissions
17hats
9.0
amoCRM
9.0

Integrations with 3rd-party Software

17hats
8.0
amoCRM
9.0
Marketing automation
17hats
8.0
amoCRM
9.0

Platform

17hats
8.0
amoCRM
9.0
Mobile access
17hats
8.0
amoCRM
9.0

CRM Reporting & Analytics

17hats
amoCRM
8.9
Forecasting
17hats
amoCRM
8.9
Pipeline visualization
17hats
amoCRM
9.1
Customizable reports
17hats
amoCRM
8.8

Social CRM

17hats
amoCRM
8.5
Social data
17hats
amoCRM
9.0
Social engagement
17hats
amoCRM
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

amoCRM

  • It is proficient in contact management.
  • Its reporting feature is advanced.
  • Its mobile application works perfectly well.
  • Its support team is another plus point.
Anna Richerd | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

amoCRM

  • Buggy UI. Sometimes you have to reload the page to have the right data displayed.
  • Price. It might be expensive for small companies.
  • API Limitation. You can export only 500 leads per request.
Roman Yarovyi | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

amoCRM

amoCRM 9.0
Based on 1 answer
My business has faced an uplift with the addition of this tool in our company. We have been looking for such an efficient tool and by the grace of this tool, we can better communicate with our clients as it has provided space for personal communication too. Moreover, Its mobile application works according to our expectations.
Anna Richerd | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

amoCRM

amoCRM 9.0
Based on 1 answer
AmoCRM supported us in a variety of ways and some of the credit goes to its support team that helped us on each step and guided us related to its working and helped in solving our problems. We are able to manage our team and sales as well using this tool and it has almost all the important tools for monitoring.
Anna Richerd | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

amoCRM

We have used Google Analytics, which is less of a direct competitor. Google Analytics does a lot more of tracking client data and engagement after it has happened. Google Analytics is not live like amoCRM can be and provide minute by minute data. This is where amoCRM has true benefit is in the up to the minute updates. Google Analytics gives me information after it has happened, which is great, but not enough to increase leads or sales.
Christopher Power | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

amoCRM

  • We unified our business processes and replaced Google Sheets with amoCRM, our lead management time decreased.
  • We built analytics based on amoCRM data and track our sales correctly, now we don't loose leads.
  • Our lead management process is fully automated with this solution.
Roman Yarovyi | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Rating Summary

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