What users are saying about
1 Ratings
6 Ratings
1 Ratings
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Score 9 out of 100
6 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
amoCRM
9.0
Customer data management / contact management
17hats
9.0
amoCRM
10.0
Workflow management
17hats
9.0
amoCRM
8.9
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
amoCRM
8.9
Contract management
17hats
10.0
amoCRM
Quote & order management
17hats
10.0
amoCRM
Interaction tracking
17hats
8.0
amoCRM
9.0
Opportunity management
17hats
amoCRM
8.0

Customer Service & Support

17hats
8.0
amoCRM
8.9
Case management
17hats
8.0
amoCRM
Call center management
17hats
amoCRM
8.9

Marketing Automation

17hats
8.0
amoCRM
9.2
Lead management
17hats
8.0
amoCRM
10.0
Email marketing
17hats
amoCRM
8.4

CRM Project Management

17hats
9.5
amoCRM
6.6
Task management
17hats
9.0
amoCRM
8.5
Billing and invoicing management
17hats
10.0
amoCRM
5.0
Reporting
17hats
amoCRM
6.4

Customization

17hats
8.0
amoCRM
8.6
Custom fields
17hats
8.0
amoCRM
10.0
Scripting environment
17hats
amoCRM
7.0
API for custom integration
17hats
amoCRM
8.9

Security

17hats
9.5
amoCRM
9.5
Single sign-on capability
17hats
10.0
amoCRM
10.0
Role-based user permissions
17hats
9.0
amoCRM
8.9

Integrations with 3rd-party Software

17hats
8.0
amoCRM
8.9
Marketing automation
17hats
8.0
amoCRM
8.9

Platform

17hats
8.0
amoCRM
8.9
Mobile access
17hats
8.0
amoCRM
8.9

CRM Reporting & Analytics

17hats
amoCRM
7.9
Forecasting
17hats
amoCRM
7.5
Pipeline visualization
17hats
amoCRM
10.0
Customizable reports
17hats
amoCRM
6.3

Social CRM

17hats
amoCRM
10.0
Social data
17hats
amoCRM
10.0
Social engagement
17hats
amoCRM
10.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

amoCRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$251
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Rating Summary

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