What users are saying about
8 Ratings
16 Ratings
8 Ratings
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Score 8.8 out of 100
16 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • amoCRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.8

amoCRM

88%
17hats ranks higher in 5/7 features

Customer data management / contact management

10.0
100%
2 Ratings
10.0
100%
2 Ratings

Workflow management

10.0
100%
2 Ratings
8.4
84%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.4
84%
2 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
9.0
90%
1 Rating

Opportunity management

N/A
0 Ratings
8.0
80%
2 Ratings

Customer Service & Support

8.0

17hats

80%
8.4

amoCRM

84%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Call center management

N/A
0 Ratings
8.4
84%
2 Ratings

Marketing Automation

8.0

17hats

80%
8.8

amoCRM

88%
amoCRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
2 Ratings

Email marketing

N/A
0 Ratings
7.7
77%
2 Ratings

CRM Project Management

9.5

17hats

95%
6.3

amoCRM

63%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.2
82%
2 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
5.0
50%
1 Rating

Reporting

N/A
0 Ratings
5.7
57%
2 Ratings

Customization

10.0

17hats

100%
8.5

amoCRM

85%
amoCRM ranks higher in 3/4 features

Custom fields

9.9
99%
2 Ratings
10.0
100%
2 Ratings

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

Scripting environment

N/A
0 Ratings
7.0
70%
1 Rating

API for custom integration

N/A
0 Ratings
8.4
84%
2 Ratings

Security

9.5

17hats

95%
9.2

amoCRM

92%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
8.4
84%
2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.4

amoCRM

84%
amoCRM ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
8.4
84%
2 Ratings

Platform

8.0

17hats

80%
8.4

amoCRM

84%
amoCRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.4
84%
2 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.5

amoCRM

75%
amoCRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.2
72%
2 Ratings

Pipeline visualization

N/A
0 Ratings
10.0
100%
2 Ratings

Customizable reports

N/A
0 Ratings
5.1
51%
2 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
10.0

amoCRM

100%
amoCRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
10.0
100%
1 Rating

Social engagement

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
8.2

amoCRM

82%
2 Ratings

Usability

9.0

17hats

90%
1 Rating

amoCRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

amoCRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
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amoCRM, LLC

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

amoCRM, LLC

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

amoCRM, LLC

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

amoCRM

Starting Price

$15 /user/month

Editions & Modules

amoCRM editions and modules pricing
EditionModules
Basic151
Advanced$25.002
Enterprise453

Footnotes

  1. /user/month
  2. /user/month
  3. /user/month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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amoCRM, LLC

No answers on this topic

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

amoCRM, LLC

No answers on this topic

Alternatives Considered

17hats

No answers on this topic

amoCRM, LLC

Reasons why we chose amoCRM: 1. It's customizable, we can add custom fields and processes. 2. It has a lot of ready integrations with services we use. 3. Rich API that allows building completely custom analytics based on data from CRM. 4. UI can be customized too. We show our internal users all the data they need to work with the client.
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Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

amoCRM, LLC

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Read full review

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