17hats vs. amoCRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
amoCRM
Score 7.7 out of 10
Small Businesses (1-50 employees)
amoCRM is a cloud-based sales management solution designed for small to medium sized businesses. Some key features include: Webform Integration, Pipeline Management and Tasks Management.
$15
/user/month
Pricing
17hatsamoCRM
Editions & Modules
Starting Price
$45.00
per month
Basic
$15
/user/month
Advanced
$25.00
/user/month
Enterprise
$45
/user/month
Offerings
Pricing Offerings
17hatsamoCRM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo minimum amount of users. Free set-up assistance with your own personal amoCRM expert.
More Pricing Information
Features
17hatsamoCRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
amoCRM
8.8
2 Ratings
14% above category average
Customer data management / contact management10.02 Ratings10.02 Ratings
Workflow management10.02 Ratings8.42 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.42 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings9.01 Ratings
Opportunity management00 Ratings8.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
amoCRM
8.4
2 Ratings
11% above category average
Case management8.01 Ratings00 Ratings
Call center management00 Ratings8.42 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
amoCRM
8.8
2 Ratings
15% above category average
Lead management8.01 Ratings10.02 Ratings
Email marketing00 Ratings7.72 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
amoCRM
6.3
2 Ratings
18% below category average
Task management9.01 Ratings8.22 Ratings
Billing and invoicing management10.02 Ratings5.01 Ratings
Reporting00 Ratings5.72 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
amoCRM
8.5
2 Ratings
12% above category average
Custom fields9.92 Ratings10.02 Ratings
Custom objects10.01 Ratings00 Ratings
Scripting environment00 Ratings7.01 Ratings
API for custom integration00 Ratings8.42 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
amoCRM
9.2
2 Ratings
10% above category average
Single sign-on capability10.01 Ratings10.01 Ratings
Role-based user permissions9.01 Ratings8.42 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
amoCRM
8.4
2 Ratings
16% above category average
Marketing automation8.01 Ratings8.42 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
amoCRM
8.4
2 Ratings
11% above category average
Mobile access8.01 Ratings8.42 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
amoCRM
7.5
2 Ratings
1% below category average
Forecasting00 Ratings7.22 Ratings
Pipeline visualization00 Ratings10.02 Ratings
Customizable reports00 Ratings5.12 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
amoCRM
10.0
1 Ratings
32% above category average
Social data00 Ratings10.01 Ratings
Social engagement00 Ratings10.01 Ratings
Best Alternatives
17hatsamoCRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsamoCRM
Likelihood to Recommend
10.0
(2 ratings)
8.2
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsamoCRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
amoCRM, LLC
Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
amoCRM, LLC
  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
amoCRM, LLC
  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
amoCRM, LLC
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
amoCRM, LLC
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
amoCRM, LLC
Reasons why we chose amoCRM: 1. It's customizable, we can add custom fields and processes. 2. It has a lot of ready integrations with services we use. 3. Rich API that allows building completely custom analytics based on data from CRM. 4. UI can be customized too. We show our internal users all the data they need to work with the client.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
amoCRM, LLC
  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Read full review
ScreenShots

amoCRM Screenshots

Screenshot of Digital Pipeline (Automated lead warming and follow-up)Screenshot of Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.Screenshot of Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.Screenshot of Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.Screenshot of Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.Screenshot of Lead profile with click to call, email, and chat