What users are saying about
7 Ratings
32 Ratings
7 Ratings
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Score 9.1 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Close ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.8

Close

88%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.6
86%
7 Ratings

Workflow management

9.9
99%
2 Ratings
8.4
84%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.5
95%
7 Ratings

Contract management

10.0
100%
2 Ratings
10.0
100%
1 Rating

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
7.7
77%
7 Ratings

Territory management

N/A
0 Ratings
8.0
80%
1 Rating

Opportunity management

N/A
0 Ratings
8.9
89%
6 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.7
97%
3 Ratings

Customer Service & Support

8.0

17hats

80%
9.3

Close

93%
Close ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.0
80%
3 Ratings

Call center management

N/A
0 Ratings
10.0
100%
4 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
2 Ratings

Marketing Automation

8.0

17hats

80%
9.4

Close

94%
Close ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.8
88%
5 Ratings

Email marketing

N/A
0 Ratings
10.0
100%
4 Ratings

CRM Project Management

9.5

17hats

95%
8.4

Close

84%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.3
73%
4 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
10.0
100%
1 Rating

Reporting

N/A
0 Ratings
7.9
79%
4 Ratings

Customization

9.9

17hats

99%
8.5

Close

85%
Close ranks higher in 3/4 features

Custom fields

9.9
99%
2 Ratings
8.6
86%
7 Ratings

Custom objects

10.0
100%
1 Rating
10.0
100%
2 Ratings

Scripting environment

N/A
0 Ratings
8.0
80%
3 Ratings

API for custom integration

N/A
0 Ratings
7.4
74%
6 Ratings

Security

9.5

17hats

95%
8.4

Close

84%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.0
80%
3 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.9
89%
5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.2

Close

82%
Close ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
8.2
82%
3 Ratings

Platform

8.0

17hats

80%
10.0

Close

100%
Close ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
10.0
100%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.3

Close

93%
Close ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
10.0
100%
1 Rating

Pipeline visualization

N/A
0 Ratings
9.0
90%
5 Ratings

Customizable reports

N/A
0 Ratings
9.0
90%
3 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
10.0

Close

100%
Close ranks higher in 2/2 features

Social data

N/A
0 Ratings
10.0
100%
1 Rating

Social engagement

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Close is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.2

Close

92%
7 Ratings

Usability

9.0

17hats

90%
1 Rating
8.8

Close

88%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.8

Close

88%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Close

Close is my #1 choice for sales teams, both inbound and outbound. The telephony features in Close are exceptional and they lead the Industry in features and innovation. The power dialer increases productivity by cutting down the manual time of physically dialing calls. All calls and interactions including SMS messages are automatically logged to the client's account within the CRM.
Jason Janes | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Erik Zahnlecker | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Joe Gatto | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$29 per user, monthly

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Close

Close 8.8
Based on 2 answers
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Close

Close 8.8
Based on 2 answers
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Close

  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Ryan McCarty | TrustRadius Reviewer

Screenshots

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