17hats vs Close | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 8.8 out of 10

Based on 32 reviews and ratings

Feature Set Ratings

17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
Close ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%

8.8

Close

88%

17hats ranks higher in 5/9 features

Customer data management / contact management

9.9

99%

2 Ratings

8.6

86%

7 Ratings

Workflow management

9.9

99%

2 Ratings

8.4

84%

7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

9.5

95%

7 Ratings

Contract management

10.0

100%

2 Ratings

10.0

100%

1 Rating

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

7.7

77%

7 Ratings

Territory management

N/A

0 Ratings

8.0

80%

1 Rating

Opportunity management

N/A

0 Ratings

8.9

89%

6 Ratings

Channel / partner relationship management

N/A

0 Ratings

9.7

97%

3 Ratings

Customer Service & Support

8.0

17hats

80%

9.3

Close

93%

Close ranks higher in 3/3 features

Case management

8.0

80%

1 Rating

8.0

80%

3 Ratings

Call center management

N/A

0 Ratings

10.0

100%

4 Ratings

Help desk management

N/A

0 Ratings

10.0

100%

2 Ratings

Marketing Automation

8.0

17hats

80%

9.4

Close

94%

Close ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

8.8

88%

5 Ratings

Email marketing

N/A

0 Ratings

10.0

100%

4 Ratings

CRM Project Management

9.5

17hats

95%

8.4

Close

84%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

7.3

73%

4 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

10.0

100%

1 Rating

Reporting

N/A

0 Ratings

7.9

79%

4 Ratings

Customization

9.9

17hats

99%

8.5

Close

85%

Close ranks higher in 3/4 features

Custom fields

9.9

99%

2 Ratings

8.6

86%

7 Ratings

Custom objects

10.0

100%

1 Rating

10.0

100%

2 Ratings

Scripting environment

N/A

0 Ratings

8.0

80%

3 Ratings

API for custom integration

N/A

0 Ratings

7.4

74%

6 Ratings

Security

9.5

17hats

95%

8.4

Close

84%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

8.0

80%

3 Ratings

Role-based user permissions

9.0

90%

1 Rating

8.9

89%

5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

8.2

Close

82%

Close ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

8.2

82%

3 Ratings

Platform

8.0

17hats

80%

10.0

Close

100%

Close ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

10.0

100%

1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

9.3

Close

93%

Close ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

10.0

100%

1 Rating

Pipeline visualization

N/A

0 Ratings

9.0

90%

5 Ratings

Customizable reports

N/A

0 Ratings

9.0

90%

3 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

10.0

Close

100%

Close ranks higher in 2/2 features

Social data

N/A

0 Ratings

10.0

100%

1 Rating

Social engagement

N/A

0 Ratings

10.0

100%

1 Rating

Attribute Ratings

17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
Close is rated higher in 1 area: Support Rating

17hats

99%

2 Ratings

9.2

Close

92%

7 Ratings

17hats

90%

1 Rating

8.8

Close

88%

2 Ratings

17hats

80%

3 Ratings

8.8

Close

88%

2 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
Email sync. Syncs in real time with your email account, which is huge.
Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.

Read full review

Erik Zahnlecker

Co-Founder, Head of Product

Allocate.aiComputer Software, 1-10 employees

View all 7 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Make it so one can set the time at which the emails go out.
Make it easier to set up my workflow.

Read full review

Joe Gatto

VP of Marketing & International Business Development

ePaymintsFinancial Services, 1-10 employees

View all 7 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$29 per user, monthly

Close Editions & Modules

Edition

Starter	$29¹
Basic	$69¹
Professional	$99¹
Business	$149¹

per user, monthly

Additional Pricing Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Close 8.8

Based on 2 answers

Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

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Verified User

Team Lead in Sales

Information Technology & Services Company, 11-50 employees

View all 2 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Close 8.8

Based on 2 answers

I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Read full review

Verified User

Team Lead in Sales

Information Technology & Services Company, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

No answers on this topic

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

Read full review

Jason Vance

Owner

Red Mill Creative Inc.Marketing & Advertising, 1-10 employees

View all 7 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.

Read full review

Ryan McCarty

Sales Development Representative

Vibrant TechnologiesComputer Hardware, 11-50 employees

View all 7 answers on this topic

Screenshots

—

See All (3) Close Screenshots

17hats

Close

17hats

Close

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Close

Case management

Call center management

Help desk management

17hats

Close

Lead management

Email marketing

17hats

Close

Task management

Billing and invoicing management

Reporting

17hats

Close

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Close

Single sign-on capability

Role-based user permissions

17hats

Close

Marketing automation

17hats

Close

Mobile access

17hats

Close

Forecasting

Pipeline visualization

Customizable reports

17hats

Close

Social data

Social engagement

17hats

Close

17hats

Close

17hats

Close

Likelihood to Recommend

17hats

Close

Pros

17hats

Close

Cons

17hats

Close

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version