7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
- Close ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%

8.8
Close
88%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings

8.6
86%
7 Ratings
Workflow management
9.9
99%
2 Ratings

8.4
84%
7 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

9.5
95%
7 Ratings
Contract management
10.0
100%
2 Ratings

10.0
100%
1 Rating
Quote & order management
10.0
100%
1 Rating

N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating

7.7
77%
7 Ratings
Territory management
N/A
0 Ratings

8.0
80%
1 Rating
Opportunity management
N/A
0 Ratings

8.9
89%
6 Ratings
Channel / partner relationship management
N/A
0 Ratings

9.7
97%
3 Ratings
Customer Service & Support
8.0
17hats
80%

9.3
Close
93%
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Case management
8.0
80%
1 Rating

8.0
80%
3 Ratings
Call center management
N/A
0 Ratings

10.0
100%
4 Ratings
Help desk management
N/A
0 Ratings

10.0
100%
2 Ratings
Marketing Automation
8.0
17hats
80%

9.4
Close
94%
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

8.8
88%
5 Ratings
Email marketing
N/A
0 Ratings

10.0
100%
4 Ratings
CRM Project Management
9.5
17hats
95%

8.4
Close
84%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

7.3
73%
4 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

10.0
100%
1 Rating
Reporting
N/A
0 Ratings

7.9
79%
4 Ratings
Customization
9.9
17hats
99%

8.5
Close
85%
Close ranks higher in 3/4 features
Close ranks higher in 3/4 features
Custom fields
9.9
99%
2 Ratings

8.6
86%
7 Ratings
Custom objects
10.0
100%
1 Rating

10.0
100%
2 Ratings
Scripting environment
N/A
0 Ratings

8.0
80%
3 Ratings
API for custom integration
N/A
0 Ratings

7.4
74%
6 Ratings
Security
9.5
17hats
95%

8.4
Close
84%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

8.0
80%
3 Ratings
Role-based user permissions
9.0
90%
1 Rating

8.9
89%
5 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

8.2
Close
82%
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating

8.2
82%
3 Ratings
Platform
8.0
17hats
80%

10.0
Close
100%
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

10.0
100%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

9.3
Close
93%
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

10.0
100%
1 Rating
Pipeline visualization
N/A
0 Ratings

9.0
90%
5 Ratings
Customizable reports
N/A
0 Ratings

9.0
90%
3 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

10.0
Close
100%
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Social data
N/A
0 Ratings

10.0
100%
1 Rating
Social engagement
N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
- Close is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

9.2
Close
92%
7 Ratings
Usability
9.0
17hats
90%
1 Rating

8.8
Close
88%
2 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

8.8
Close
88%
2 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Close
Close is my #1 choice for sales teams, both inbound and outbound. The telephony features in Close are exceptional and they lead the Industry in features and innovation. The power dialer increases productivity by cutting down the manual time of physically dialing calls. All calls and interactions including SMS messages are automatically logged to the client's account within the CRM.
Web Design & SEO Consultant
Bright AdviceManagement Consulting, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Close
- Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
- Email sync. Syncs in real time with your email account, which is huge.
- Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Close
- Make it so one can set the time at which the emails go out.
- Make it easier to set up my workflow.
VP of Marketing & International Business Development
ePaymintsFinancial Services, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Close
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$29 per user, monthly
Close Editions & Modules
Edition
Starter | $291 |
---|---|
Basic | $691 |
Professional | $991 |
Business | $1491 |
- per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Close
Close 8.8
Based on 2 answers
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesSupport Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Close
Close 8.8
Based on 2 answers
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesAlternatives Considered
17hats
No answers on this topic
Close
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Owner
Red Mill Creative Inc.Marketing & Advertising, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Close
- Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Sales Development Representative
Vibrant TechnologiesComputer Hardware, 11-50 employees