7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
Sales Force Automation
9.5
17hats
95%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 6/6 features
17hats ranks higher in 6/6 features
Customer data management / contact management
9.9
99%
2 Ratings
N/A
0 Ratings
Workflow management
9.9
99%
2 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
N/A
0 Ratings
Contract management
10.0
100%
2 Ratings
N/A
0 Ratings
Quote & order management
10.0
100%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
N/A
0 Ratings
Customer Service & Support
8.0
17hats
80%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Case management
8.0
80%
1 Rating
N/A
0 Ratings
Marketing Automation
8.0
17hats
80%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Lead management
8.0
80%
1 Rating
N/A
0 Ratings
CRM Project Management
9.5
17hats
95%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Task management
9.0
90%
1 Rating
N/A
0 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
N/A
0 Ratings
Customization
9.9
17hats
99%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Custom fields
9.8
98%
2 Ratings
N/A
0 Ratings
Custom objects
10.0
100%
1 Rating
N/A
0 Ratings
Security
9.5
17hats
95%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
N/A
0 Ratings
Platform
8.0
17hats
80%
Hiver
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
N/A
0 Ratings
Incident and problem management
17hats
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 3/3 features
Hiver ranks higher in 3/3 features
Organize and prioritize service tickets
N/A
0 Ratings
9.0
90%
2 Ratings
Ticket creation and submission
N/A
0 Ratings
9.0
90%
2 Ratings
Ticket response
N/A
0 Ratings
9.0
90%
2 Ratings
Multi-Channel Help
17hats
Feature Set Not Supported
N/A
9.0
Hiver
90%
Hiver ranks higher in 1/1 features
Hiver ranks higher in 1/1 features
Email support
N/A
0 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- Hiver is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
10.0
Hiver
100%
2 Ratings
Usability
9.0
17hats
90%
1 Rating
Hiver
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
Hiver
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Hiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14 /user/month
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Hiver
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employees