3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 3 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
17hats
I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesFeature Rating Comparison
Sales Force Automation
17hats
9.2
Hiver
—
Customer data management / contact management
17hats
9.0
Hiver
—
Workflow management
17hats
9.0
Hiver
—
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Hiver
—
Contract management
17hats
10.0
Hiver
—
Quote & order management
17hats
10.0
Hiver
—
Interaction tracking
17hats
8.0
Hiver
—
Customer Service & Support
17hats
8.0
Hiver
—
Case management
17hats
8.0
Hiver
—
Marketing Automation
17hats
8.0
Hiver
—
Lead management
17hats
8.0
Hiver
—
CRM Project Management
17hats
9.5
Hiver
—
Task management
17hats
9.0
Hiver
—
Billing and invoicing management
17hats
10.0
Hiver
—
Customization
17hats
8.0
Hiver
—
Custom fields
17hats
8.0
Hiver
—
Security
17hats
9.5
Hiver
—
Single sign-on capability
17hats
10.0
Hiver
—
Role-based user permissions
17hats
9.0
Hiver
—
Integrations with 3rd-party Software
17hats
8.0
Hiver
—
Marketing automation
17hats
8.0
Hiver
—
Platform
17hats
8.0
Hiver
—
Mobile access
17hats
8.0
Hiver
—
Incident and problem management
17hats
—
Hiver
8.8
Organize and prioritize service tickets
17hats
—
Hiver
8.0
Ticket creation and submission
17hats
—
Hiver
9.3
Ticket response
17hats
—
Hiver
9.3
Multi-Channel Help
17hats
—
Hiver
9.3
Email support
17hats
—
Hiver
9.3
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
17hats
- Cheaper credit card charges
- Ability to tweak their questionnaires a bit more
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesSupport Rating
17hats
17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Hiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesScreenshots
17hats
—Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—Hiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month