What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 9 out of 100
2 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Hiver
Customer data management / contact management
17hats
9.0
Hiver
Workflow management
17hats
9.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Hiver
Contract management
17hats
10.0
Hiver
Quote & order management
17hats
10.0
Hiver
Interaction tracking
17hats
8.0
Hiver

Customer Service & Support

17hats
8.0
Hiver
Case management
17hats
8.0
Hiver

Marketing Automation

17hats
8.0
Hiver
Lead management
17hats
8.0
Hiver

CRM Project Management

17hats
9.5
Hiver
Task management
17hats
9.0
Hiver
Billing and invoicing management
17hats
10.0
Hiver

Customization

17hats
8.0
Hiver
Custom fields
17hats
8.0
Hiver

Security

17hats
9.5
Hiver
Single sign-on capability
17hats
10.0
Hiver
Role-based user permissions
17hats
9.0
Hiver

Integrations with 3rd-party Software

17hats
8.0
Hiver
Marketing automation
17hats
8.0
Hiver

Platform

17hats
8.0
Hiver
Mobile access
17hats
8.0
Hiver

Incident and problem management

17hats
Hiver
8.3
Organize and prioritize service tickets
17hats
Hiver
5.0
Ticket creation and submission
17hats
Hiver
10.0
Ticket response
17hats
Hiver
10.0

Multi-Channel Help

17hats
Hiver
10.0
Email support
17hats
Hiver
10.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Hiver

  • Manage support emails with more transparency than Gmail Groups.
  • Communicate internally and alerting specific team members about specific inquiries.
  • Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Hiver

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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