What users are saying about
7 Ratings
13 Ratings
7 Ratings
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Score 9.1 out of 100
13 Ratings
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Score 4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
2.4

Maximizer CRM

24%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
2.1
21%
5 Ratings

Workflow management

9.9
99%
2 Ratings
1.5
15%
4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
1.5
15%
4 Ratings

Contract management

10.0
100%
2 Ratings
3.8
38%
4 Ratings

Quote & order management

10.0
100%
1 Rating
1.7
17%
3 Ratings

Interaction tracking

8.0
80%
1 Rating
4.4
44%
5 Ratings

Territory management

N/A
0 Ratings
1.5
15%
4 Ratings

Opportunity management

N/A
0 Ratings
2.1
21%
5 Ratings

Channel / partner relationship management

N/A
0 Ratings
2.9
29%
5 Ratings

Customer Service & Support

8.0

17hats

80%
1.9

Maximizer CRM

19%
Maximizer CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
1.8
18%
4 Ratings

Call center management

N/A
0 Ratings
1.8
18%
3 Ratings

Help desk management

N/A
0 Ratings
1.9
19%
3 Ratings

Marketing Automation

8.0

17hats

80%
1.8

Maximizer CRM

18%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
2.1
21%
5 Ratings

Email marketing

N/A
0 Ratings
1.5
15%
5 Ratings

CRM Project Management

9.5

17hats

95%
1.9

Maximizer CRM

19%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
2.1
21%
5 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
1.6
16%
3 Ratings

Reporting

N/A
0 Ratings
2.1
21%
4 Ratings

Customization

9.9

17hats

99%
1.4

Maximizer CRM

14%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
1.5
15%
5 Ratings

Custom objects

10.0
100%
1 Rating
1.1
11%
4 Ratings

Scripting environment

N/A
0 Ratings
1.5
15%
5 Ratings

API for custom integration

N/A
0 Ratings
1.6
16%
5 Ratings

Security

9.5

17hats

95%
2.1

Maximizer CRM

21%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
2.0
20%
3 Ratings

Role-based user permissions

9.0
90%
1 Rating
2.1
21%
4 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
1.4

Maximizer CRM

14%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
1.4
14%
5 Ratings

Compensation management

N/A
0 Ratings
1.4
14%
4 Ratings

Platform

8.0

17hats

80%
2.1

Maximizer CRM

21%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
2.1
21%
5 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
2.0

Maximizer CRM

20%
Maximizer CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
2.1
21%
5 Ratings

Pipeline visualization

N/A
0 Ratings
1.8
18%
5 Ratings

Customizable reports

N/A
0 Ratings
2.1
21%
5 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
1.5

Maximizer CRM

15%
Maximizer CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
1.5
15%
3 Ratings

Social engagement

N/A
0 Ratings
1.5
15%
3 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
1.9

Maximizer CRM

19%
5 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
10.0

Maximizer CRM

100%
1 Rating

Usability

9.0

17hats

90%
1 Rating
1.0

Maximizer CRM

10%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
1.0

Maximizer CRM

10%
3 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Maximizer CRM

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
Javier Ortiz | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Maximizer CRM

  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
Len Masek | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Maximizer CRM

  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
AROOP VACHALI | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29

Starting Price

$29 Per User / Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 1.0
Based on 1 answer
The CRM didn’t have the capability I expected
Javier Ortiz | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 1.0
Based on 3 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Screenshots

17hats

Maximizer CRM

Add comparison