What users are saying about
1 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Tour de Force CRM
6.4
Customer data management / contact management
17hats
9.0
Tour de Force CRM
10.0
Workflow management
17hats
9.0
Tour de Force CRM
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Tour de Force CRM
1.0
Contract management
17hats
10.0
Tour de Force CRM
Quote & order management
17hats
10.0
Tour de Force CRM
5.0
Interaction tracking
17hats
8.0
Tour de Force CRM
7.0
Territory management
17hats
Tour de Force CRM
10.0
Opportunity management
17hats
Tour de Force CRM
10.0
Channel / partner relationship management
17hats
Tour de Force CRM
2.0

Customer Service & Support

17hats
8.0
Tour de Force CRM
5.5
Case management
17hats
8.0
Tour de Force CRM
8.0
Help desk management
17hats
Tour de Force CRM
3.0

Marketing Automation

17hats
8.0
Tour de Force CRM
4.0
Lead management
17hats
8.0
Tour de Force CRM
7.0
Email marketing
17hats
Tour de Force CRM
1.0

CRM Project Management

17hats
9.5
Tour de Force CRM
3.7
Task management
17hats
9.0
Tour de Force CRM
1.0
Billing and invoicing management
17hats
10.0
Tour de Force CRM
7.0
Reporting
17hats
Tour de Force CRM
3.0

Customization

17hats
8.0
Tour de Force CRM
6.0
Custom fields
17hats
8.0
Tour de Force CRM
6.0
API for custom integration
17hats
Tour de Force CRM
6.0

Security

17hats
9.5
Tour de Force CRM
9.5
Single sign-on capability
17hats
10.0
Tour de Force CRM
10.0
Role-based user permissions
17hats
9.0
Tour de Force CRM
9.0

Integrations with 3rd-party Software

17hats
8.0
Tour de Force CRM
3.0
Marketing automation
17hats
8.0
Tour de Force CRM
3.0

Platform

17hats
8.0
Tour de Force CRM
8.0
Mobile access
17hats
8.0
Tour de Force CRM
8.0

CRM Reporting & Analytics

17hats
Tour de Force CRM
8.0
Forecasting
17hats
Tour de Force CRM
8.0
Pipeline visualization
17hats
Tour de Force CRM
8.0
Customizable reports
17hats
Tour de Force CRM
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

17hats
9.0
Tour de Force CRM
7.0

Support Rating

17hats
8.0
Tour de Force CRM

Add comparison