What users are saying about
7 Ratings
7 Ratings
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Score 9.1 out of 100
7 Ratings
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Score 3.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software
  • 17hats and Tour de Force CRM are tied in 2 feature sets: Security, Platform

Sales Force Automation

9.5

17hats

95%
6.4

Tour de Force CRM

64%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
1 Rating

Workflow management

9.9
99%
2 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
1.0
10%
1 Rating

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
5.0
50%
1 Rating

Interaction tracking

8.0
80%
1 Rating
7.0
70%
1 Rating

Territory management

N/A
0 Ratings
10.0
100%
1 Rating

Opportunity management

N/A
0 Ratings
10.0
100%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
2.0
20%
1 Rating

Customer Service & Support

8.0

17hats

80%
5.5

Tour de Force CRM

55%
Tour de Force CRM ranks higher in 2/2 features

Case management

8.0
80%
1 Rating
8.0
80%
1 Rating

Help desk management

N/A
0 Ratings
3.0
30%
1 Rating

Marketing Automation

8.0

17hats

80%
4.0

Tour de Force CRM

40%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
7.0
70%
1 Rating

Email marketing

N/A
0 Ratings
1.0
10%
1 Rating

CRM Project Management

9.5

17hats

95%
3.7

Tour de Force CRM

37%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
1.0
10%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
7.0
70%
1 Rating

Reporting

N/A
0 Ratings
3.0
30%
1 Rating

Customization

9.9

17hats

99%
6.0

Tour de Force CRM

60%
17hats ranks higher in 2/3 features

Custom fields

9.8
98%
2 Ratings
6.0
60%
1 Rating

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

API for custom integration

N/A
0 Ratings
6.0
60%
1 Rating

Security

9.5

17hats

95%
9.5

Tour de Force CRM

95%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
3.0

Tour de Force CRM

30%
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
3.0
30%
1 Rating

Platform

8.0

17hats

80%
8.0

Tour de Force CRM

80%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.0
80%
1 Rating

Pipeline visualization

N/A
0 Ratings
8.0
80%
1 Rating

Customizable reports

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Usability

9.0

17hats

90%
1 Rating

Tour de Force CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Tour de Force CRM Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

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