1ShoppingCart vs ecomdash

• Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
• Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
• Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
• Simple to add different products and sell easily with the integrated shopping cart
• Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
• Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.

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• Multi-channel inventory sync: automatic depletion and restoration of inventory with sales and refunds, syncing back to all your channels.
• Sales order and purchase order management: keep track of things you buy and sell while simultaneously keeping your inventory accurate.
• Custom upload and export formats: you can make ecomdash work with almost any platform by creating your own formats to upload or export your data.

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• I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
• When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
• Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!

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• The platform is highly capable, which means it can also be confusing and there is a learning curve. Thankfully they have a pretty extensive knowledge base.
• They integrate natively with a select number of 3rd party services, but there are some notable large companies missing from the list that integrate with most other platforms. More integrations would be highly appreciated.
• Pricing is based on the volume of orders, with a fairly low threshold for the cheapest plan. I'd like to see more features added to the plans that cost more so you don't just feel like you're being charged for having more customers.

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• Faster lead conversion, definitely

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• By reducing the overselling of products, we have saved time on customer service and inventory adjustments.
• Customer service at ecomdash is very helpful and knowledgable, which saves us time lost in learning things or fixing issues.

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