[24]7 Active Share vs. [24]7 Assist

[24]7 Active Share

[24]7 Active Share

1 Reviews and Ratings

[24]7 Assist

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
[24]7 Active Share	Score 7.0 out of 10	N/A	[24]7 Active Share, from [24]7.ai headquartered in San Jose, allows sales and service reps to communicate with customers using visuals, graphics, and other media during presentations, supporting a wide variety of interactions and enabling better sales, collections, subscriptions and bookings that would not be possible with voice alone.	N/A
[24]7 Assist	Score 9.0 out of 10	N/A	[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of…	N/A

Pricing

[24]7 Active Share

[24]7 Assist

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
[24]7 Active Share	[24]7 Assist
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Best Alternatives
	[24]7 Active Share	[24]7 Assist
Small Businesses	Lead411 Score 9.1 out of 10	8x8 Contact Center Score 7.6 out of 10
Medium-sized Companies	Paperflite Score 9.7 out of 10	Eleveo Score 9.2 out of 10
Enterprises	Paperflite Score 9.7 out of 10	Calabrio Teleopti WFM Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	[24]7 Active Share	[24]7 Assist
Likelihood to Recommend	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	[24]7 Active Share	[24]7 Assist
Likelihood to Recommend	[24]7.ai No answers on this topic	[24]7.ai It is well suited to companies who have large numbers of Inbound-Outbound call traffic. And where the number of agents handling such calls is very large (>10,000). For companies having less call traffic, this solution won't be cost-effective. Also, it is appropriate for companies looking to improve their CSAT score. Incentivized Vipul Dubey Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions Read full review
Pros	[24]7.ai No answers on this topic	[24]7.ai It supports chat & multiple messaging channel interactions from a single terminal Native & Custom integrations enable embedding widgets into the existing CRM systems Incentivized Vipul Dubey Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions Read full review
Cons	[24]7.ai No answers on this topic	[24]7.ai The User Interface can be improved & made to look much more contemporary & next-gen Implementation can be made more simpler Training & Troubleshooting knowledge transfer can be improved Incentivized Vipul Dubey Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions Read full review
Alternatives Considered	[24]7.ai No answers on this topic	[24]7.ai [24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified. Incentivized Vipul Dubey Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions Read full review
Return on Investment	[24]7.ai No answers on this topic	[24]7.ai Improved CSAT score Operating cost saving up to 30% Better Customer engagement & 20% more lead conversion Incentivized Vipul Dubey Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions Read full review
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