Isis Papyrus CCM vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Isis Papyrus CCM
Score 6.3 out of 10
N/A
Isis Papyrus' customer communication management offering is a communication platform that allows for quick template and document creation. The software also includes versioning and management tools for all communication channels.N/A
Directly
Score 7.0 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
Isis Papyrus CCMDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Isis Papyrus CCMDirectly
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Isis Papyrus CCMDirectly
Top Pros

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Top Cons

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Best Alternatives
Isis Papyrus CCMDirectly
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Enterprises
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User Ratings
Isis Papyrus CCMDirectly
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Isis Papyrus CCMDirectly
Likelihood to Recommend
Isis Papyrus
No answers on this topic
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
Isis Papyrus
No answers on this topic
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
Isis Papyrus
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Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
Isis Papyrus
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Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
Isis Papyrus
No answers on this topic
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots