Isis Papyrus CCM vs. Zendesk Sunshine Conversations

Isis Papyrus CCM

Isis Papyrus CCM

2 Reviews and Ratings

Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Isis Papyrus CCM	Score 6.3 out of 10	N/A	Isis Papyrus' customer communication management offering is a communication platform that allows for quick template and document creation. The software also includes versioning and management tools for all communication channels.	N/A
Zendesk Sunshine Conversations	Score 7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A

Pricing

Isis Papyrus CCM

Zendesk Sunshine Conversations

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Isis Papyrus CCM	Zendesk Sunshine Conversations
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Isis Papyrus CCM	Zendesk Sunshine Conversations
Top Pros	No answers on this topic	Pro Customer data Pro Easy to connect Pro Easy to use
Top Cons	No answers on this topic	Minus Customer support Minus Support for mobile Minus Ios devices

Best Alternatives
	Isis Papyrus CCM	Zendesk Sunshine Conversations
Small Businesses	EZ Texting Score 8.9 out of 10	EZ Texting Score 8.9 out of 10
Medium-sized Companies	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Isis Papyrus CCM	Zendesk Sunshine Conversations
Likelihood to Recommend	- (0 ratings)	7.6 (5 ratings)

User Testimonials
	Isis Papyrus CCM	Zendesk Sunshine Conversations
Likelihood to Recommend	Isis Papyrus No answers on this topic	Zendesk Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature. Incentivized Verified User Anonymous Read full review
Pros	Isis Papyrus No answers on this topic	Zendesk Connects all customer data Easy to connect Easy to use reporting Incentivized Verified User Anonymous Read full review
Cons	Isis Papyrus No answers on this topic	Zendesk Support for special characters (ñ and accents) Better integration with exsiting tickets in ZenDesk Android App is lacking Support for mobile browsers Support for iOS devices Incentivized AH Alejandro Huerta COO (Chief Operations Officer) Read full review
Alternatives Considered	Isis Papyrus No answers on this topic	Zendesk First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations. Incentivized Deepa Kumari Campaign Specialist Read full review
Return on Investment	Isis Papyrus No answers on this topic	Zendesk Overall I have great experience with Zendesk Sunshine Conversations Incentivized Mohammad Rashid Raza Technical Lead Read full review
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