What users are saying about

Five9

Top Rated
17 Ratings

Acarda Outbound

1 Ratings
Score 8 out of 101

Five9

Top Rated
17 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Five9

The Five9 Virtual Contact Center works well for all different forms of business. It integrates very well into a sales environment and provides a lot of tools to increase sales and productivity. It also works extremely well for a non-sales environment, such as our own. We may not utilize all the features that relate to sales, but Five9 does have every feature that we have need of to provide the highest level of customer support to our clients.
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Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • IVR building
  • Managing users with profiles and ease
  • Ability to create whisper prompts from text
  • Pretty consistent mostly
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Customer support that is quick to respond, but unable to figure out issues that are not cut and paste, for weeks on, which can be frustrating.
  • A Java-based VCC application that requires Java and is not web-based in 2018!? You actually have to download the Java file every time you login if you want to keep current.
  • An incredibly complex report-generating tool that the support team from Five9 themselves have told me "It's a hit or miss" deal.
  • Some of the weirdest issues with audio quality, service interruptions and login issues happen, and there's almost always no explanation and the blame is shifted back on us even though we have an excellent network that has been tested by Five9 themselves, and our devices are impeccable and well managed. In the end, you just close the tickets because the issues randomly stop occurring, just as they started. Until the next one ...
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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Better than the old ShoreTel Director we had prior to deploying Five9. But could be better
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Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • By integrating with ZenDesk, we are better able to link contact fluctuations to specific reason codes and trends in satisfaction.
  • Otherwise, fairly neutral. We focus more energy on our live chat solution. Having a voice solution that's reliable as a foundation helps us support that.
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Screenshots

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Five9

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details