What users are saying about
Top Rated
19 Ratings
1 Ratings
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Score 8 out of 101
Top Rated
19 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
No photo available

Five9

If your leads need multiple contacts and a lot of nurturing via various forms of communication over a long period of time, InsideSales might be better.If your agent script can shoot off in dozens of different directions during a call, due to their outdated agent script tech, Five9 may not be the best option.If you are handling high volume of calls that are more of a one-and-done type situation, Five9 is an efficient, smart, and aggressive dialing solution.If you are wanting a dialer that is trusted, has been around a while, and is NOT a bare bones solution, Five9 likely has the solution to complex dialing problems you haven't even thought of yet.
Corbin McCabe profile photo

Feature Rating Comparison

Workforce Optimization (WFO)

Acarda Outbound
Five9
9.0
Quality management
Acarda Outbound
Five9
9.0

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • Reporting: Five9 has all the information you will need to make the right judgement calls for your call center.
  • Pricing: Reasonable pricing that allows you to get a good service for a price that won't break the bank.
  • The ability to log into various Five9 access points is helpful - Admin, Reports, Agent, Supervisor, etc.
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • Technical Support has room for improvement still. In the last year, this particular service had improved tremendously. We experienced typically 4-6 outages a year and last year we experienced two outages.
  • Adding the new agent desktop feature has been a godsend for us and we have moved our entire agent workforce over to this web based application and abandoned the Java application. There are additional costs to do this and that was unexpected. The offset for me, is that we still have access to Java in the event we experience future challenges with the web based app.
  • More extensive Email channel adaptability would be nice
Sean Conyette profile photo

Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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I looked at 10 solutions and for the price along with the functionality, ease of use, ease of integration and new features such as agent desktop. I believe this solution provided the biggest bang for your buck.
Sean Conyette profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • Positive - ease of use.
  • Positive - for our purposes we make outbound cold calls for recruitment, being able to streamline a list of 1000 nurses in 1 day makes this product perfect for us.
Kristin Page profile photo

Screenshots

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Five9

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details