What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
75 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

HCL Notes (formerly from IBM)

I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
Mogana Tashiani | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
7.1
HCL Notes (formerly from IBM)
8.5
Task Management
Accelo
8.7
HCL Notes (formerly from IBM)
8.7
Resource Management
Accelo
7.8
HCL Notes (formerly from IBM)
Gantt Charts
Accelo
7.7
HCL Notes (formerly from IBM)
10.0
Scheduling
Accelo
5.6
HCL Notes (formerly from IBM)
8.2
Workflow Automation
Accelo
7.0
HCL Notes (formerly from IBM)
9.5
Team Collaboration
Accelo
6.1
HCL Notes (formerly from IBM)
Support for Agile Methodology
Accelo
6.8
HCL Notes (formerly from IBM)
Support for Waterfall Methodology
Accelo
4.8
HCL Notes (formerly from IBM)
Email integration
Accelo
6.4
HCL Notes (formerly from IBM)
Mobile Access
Accelo
7.2
HCL Notes (formerly from IBM)
8.6
Timesheet Tracking
Accelo
9.3
HCL Notes (formerly from IBM)
Change request and Case Management
Accelo
7.1
HCL Notes (formerly from IBM)
Budget and Expense Management
Accelo
8.6
HCL Notes (formerly from IBM)
Search
Accelo
HCL Notes (formerly from IBM)
4.2
Visual planning tools
Accelo
HCL Notes (formerly from IBM)
10.0

Professional Services Automation

Accelo
7.8
HCL Notes (formerly from IBM)
Quotes/estimates
Accelo
7.2
HCL Notes (formerly from IBM)
Invoicing
Accelo
8.2
HCL Notes (formerly from IBM)
Project & financial reporting
Accelo
8.6
HCL Notes (formerly from IBM)
Integration with accounting software
Accelo
7.3
HCL Notes (formerly from IBM)

Communication

Accelo
HCL Notes (formerly from IBM)
9.4
Chat
Accelo
HCL Notes (formerly from IBM)
9.3
Notifications
Accelo
HCL Notes (formerly from IBM)
8.7
Discussions
Accelo
HCL Notes (formerly from IBM)
9.1
Surveys
Accelo
HCL Notes (formerly from IBM)
8.3
Internal knowledgebase
Accelo
HCL Notes (formerly from IBM)
9.9
Integrates with GoToMeeting
Accelo
HCL Notes (formerly from IBM)
10.0
Integrates with Gmail and Google Hangouts
Accelo
HCL Notes (formerly from IBM)
10.0
Integrates with Outlook
Accelo
HCL Notes (formerly from IBM)
10.0

File Sharing & Management

Accelo
HCL Notes (formerly from IBM)
8.7
Versioning
Accelo
HCL Notes (formerly from IBM)
8.3
Video files
Accelo
HCL Notes (formerly from IBM)
7.0
Audio files
Accelo
HCL Notes (formerly from IBM)
7.0
Document collaboration
Accelo
HCL Notes (formerly from IBM)
8.7
Access control
Accelo
HCL Notes (formerly from IBM)
9.1
Advanced security features
Accelo
HCL Notes (formerly from IBM)
9.1
Integrates with Google Drive
Accelo
HCL Notes (formerly from IBM)
10.0
Device sync
Accelo
HCL Notes (formerly from IBM)
10.0

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
Matthew J. Fitzpatrick | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

HCL Notes (formerly from IBM)

  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
Jeremiah Benjamin | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 1.7
Based on 5 answers
I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
Tom Le | TrustRadius Reviewer

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 10.0
Based on 1 answer
Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
Tom Le | TrustRadius Reviewer

Support Rating

Accelo

Accelo 7.3
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 2 answers
I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
Tom Le | TrustRadius Reviewer

Implementation Rating

Accelo

No score
No answers yet
No answers on this topic

HCL Notes (formerly from IBM)

HCL Notes (formerly from IBM) 9.0
Based on 1 answer
Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
Tom Le | TrustRadius Reviewer

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

HCL Notes (formerly from IBM)

Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
Christopher Stark | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

HCL Notes (formerly from IBM)

  • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
  • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
Anonymous | TrustRadius Reviewer

Screenshots

HCL Notes (formerly from IBM)

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Plus$191
Premium$341
  1. Per User
Additional Pricing Details

HCL Notes (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Notes (formerly from IBM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Accelo
6.7
HCL Notes (formerly from IBM)
7.6

Likelihood to Renew

Accelo
9.0
HCL Notes (formerly from IBM)
1.7

Usability

Accelo
7.0
HCL Notes (formerly from IBM)
10.0

Reliability and Availability

Accelo
HCL Notes (formerly from IBM)
10.0

Performance

Accelo
10.0
HCL Notes (formerly from IBM)
10.0

Support Rating

Accelo
7.3
HCL Notes (formerly from IBM)
9.0

Online Training

Accelo
HCL Notes (formerly from IBM)
10.0

Implementation Rating

Accelo
HCL Notes (formerly from IBM)
9.0

Add comparison