What users are saying about
2 Ratings
6 Ratings
2 Ratings
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Score 8.4 out of 100
6 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Actionstep

ActionStep is a powerful CRM and matter management tool. It provides many other good benefits too. For example powerful accounting and billing, time tracking and document management. Only in highly specific areas, like multiple many to many contact relations has it fallen short. But even in this highly specialized area, so many other benefits are provided that it hardly matters.
Anonymous | TrustRadius Reviewer

PCLaw

If you're a law firm who has a lot of clients/matters, PCLaw may not be available for you. My old firm grew to a point where they had to switch to Juris because they had too many matters in the system. If you're a smaller firm who needs an accounting software that is easy to use and can quickly get bills out to get you paid, this is a great product
Sean Conroy | TrustRadius Reviewer

Pros

Actionstep

  • The workflows are great to automate simple tasks like notifying people when an engagement letter is signed.
  • Mobility. Because it's in the cloud it's easy to access from anywhere.
  • The scratch pad is a good way to take quick notes.
  • ActionStep lets you create custom fields so you can make sure the data you need is collected.
Anonymous | TrustRadius Reviewer

PCLaw

  • Link to practice management software to synchronize clients.
  • Provide structured and organized system for accounting.
  • Excellent tool for capturing time entries and keeping employees accountable.
Derek Schroeder | TrustRadius Reviewer

Cons

Actionstep

  • ActionStep is difficult to setup. I suggest working with a consultant which increases cost.
  • Needs mobile app.
  • One of our practice areas, Property Law, request we have a many to many contact relation. ActionStep cannot accommodate this. However, no other software I have reviewed can do this either. ActionStep is the most robust that I have seen and comes closest to making this work.
Anonymous | TrustRadius Reviewer

PCLaw

  • Generating bills sometimes comes with errors that are not easy to identify
  • Troubleshooting errors in billing is sometimes tricky
  • No other issues!
Jaime L. Regan | TrustRadius Reviewer

Usability

Actionstep

No score
No answers yet
No answers on this topic

PCLaw

PCLaw 8.0
Based on 2 answers
The software may not be pretty, but it works. It could use a facelift but the functionality is still there. Personally, I would like to see an investment to make it prettier, but again, function over fashion. It is not a client-facing application, so internal use does not need to be razzle-dazzle.
Derek Schroeder | TrustRadius Reviewer

Support Rating

Actionstep

No score
No answers yet
No answers on this topic

PCLaw

PCLaw 7.0
Based on 4 answers
I've always had positive phone calls with PCLaw support. I usually have my questions answered within a few minutes of my phone call, and rarely have to go into very much detail
Sean Conroy | TrustRadius Reviewer

Alternatives Considered

Actionstep

I have worked with a lot of software. Each one has a different focus. ActionStep is better at workflow and task automation that the items above, in my opinion. However, having gone through many different deployments, what really matters is identifying your key requirements and needs. Then evaluation software against those. Once you have your requirements and software, focus on using that software to fix issues in existing workflow. This, when compared with ongoing training, is what it means to invest in software. Simply purchasing ActionStep or any software without identifying needs, problems in workflow or an investment in training is not a good plan. Neither is comparing the vendors to one another without knowing all of your specific needs.
Anonymous | TrustRadius Reviewer

PCLaw

I have not used any particular products that are similar to LexisNexis PCLaw. It is somewhat of an odd hybrid in that it is designed to assist with law practice management and therefore cuts across multiple specialties from billing/accounts receivable to lawyers and staff who need case information as well.
Jaime L. Regan | TrustRadius Reviewer

Return on Investment

Actionstep

  • I love the workflows that can be deployed for practice areas to ensure consistency. This has reduced new employee onboarding time and increased the speed at which we can complete matters.
  • Since ActionStep lives in the cloud, and we have O365 our firm is very mobile without spending lots of money in TS or other such infrastructure.
  • Creating the workflows is a bit complex, so this increases the overall cost and makes an ROI take longer. I suggest spending a bit more initially to get everything setup and working with a consultant to learn how to do this on your own during that initial setup.
Anonymous | TrustRadius Reviewer

PCLaw

  • We are able to send out bills efficiently, which helps our cash flow and keeps receivables down (depending on the client).
  • We are able to pull detailed accounting reports, which helps us populate our end of the quarter/year spreadsheet for partner's net income.
  • Our attorneys are very comfortable with the pre-bill/billing process, so it saves them time, allowing them to bill more.
Sean Conroy | TrustRadius Reviewer

Pricing Details

Actionstep

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PCLaw

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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