What users are saying about
2 Ratings
9 Ratings
2 Ratings
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Score 8.4 out of 100
9 Ratings
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Score 4.8 out of 100

Likelihood to Recommend

Actionstep

ActionStep is a powerful CRM and matter management tool. It provides many other good benefits too. For example powerful accounting and billing, time tracking and document management. Only in highly specific areas, like multiple many to many contact relations has it fallen short. But even in this highly specialized area, so many other benefits are provided that it hardly matters.
Anonymous | TrustRadius Reviewer

PCLaw

PCLaw is well suited for small to medium sized law firms with minimal accounting and bookkeeping needs. The software provides basic case management functions, and I've encountered issues with viewing or organizing new documents. The software crashes and freezes often, especially when multiple users are trying to access it at the same time. The user interface is a bit outdated but still very easy to navigate. You have to pay more for the cloud-based version of the software and it does not allow software integrations or workflow automations. I would recommend using this software only for billing/accounting purposes and subsidizing case management with more modernized products
Alexis Dudek | TrustRadius Reviewer

Pros

Actionstep

  • The workflows are great to automate simple tasks like notifying people when an engagement letter is signed.
  • Mobility. Because it's in the cloud it's easy to access from anywhere.
  • The scratch pad is a good way to take quick notes.
  • ActionStep lets you create custom fields so you can make sure the data you need is collected.
Anonymous | TrustRadius Reviewer

PCLaw

  • Quick - reports generate faster than Clio or Cosmolex
  • Efficient data entry
  • When set up properly, it speeds up a lot of different tasks
Anonymous | TrustRadius Reviewer

Cons

Actionstep

  • ActionStep is difficult to setup. I suggest working with a consultant which increases cost.
  • Needs mobile app.
  • One of our practice areas, Property Law, request we have a many to many contact relation. ActionStep cannot accommodate this. However, no other software I have reviewed can do this either. ActionStep is the most robust that I have seen and comes closest to making this work.
Anonymous | TrustRadius Reviewer

PCLaw

  • Like I said in my pros, it can hold a lot of matters. But, if your firm is very large, PCLaw may not be the best option. My old firm grew to the point where they had to switch because they had too many matters for the system to hold.
  • The software is definitely dated, and I have some issues with crashing and other weird/buggy behavior. I have to set the default printer every time I log on in order to avoid multiple pop-ups when trying to print a document/report (which definitely doesn't take much time, but it can get annoying).
Sean Conroy | TrustRadius Reviewer

Usability

Actionstep

No score
No answers yet
No answers on this topic

PCLaw

PCLaw 8.0
Based on 2 answers
The software may not be pretty, but it works. It could use a facelift but the functionality is still there. Personally, I would like to see an investment to make it prettier, but again, function over fashion. It is not a client-facing application, so internal use does not need to be razzle-dazzle.
Derek Schroeder | TrustRadius Reviewer

Support Rating

Actionstep

No score
No answers yet
No answers on this topic

PCLaw

PCLaw 7.0
Based on 4 answers
Tech support for LexisNexis PCLaw has been seamless as far as I know. Those issues have been dealt with by others at my organization and I do not have personal experience.
Jaime L. Regan | TrustRadius Reviewer

Alternatives Considered

Actionstep

I have worked with a lot of software. Each one has a different focus. ActionStep is better at workflow and task automation that the items above, in my opinion. However, having gone through many different deployments, what really matters is identifying your key requirements and needs. Then evaluation software against those. Once you have your requirements and software, focus on using that software to fix issues in existing workflow. This, when compared with ongoing training, is what it means to invest in software. Simply purchasing ActionStep or any software without identifying needs, problems in workflow or an investment in training is not a good plan. Neither is comparing the vendors to one another without knowing all of your specific needs.
Anonymous | TrustRadius Reviewer

PCLaw

PC Law is quicker and cheaper. With CosmoLex, I found that I waited a little longer for reports and documents to generate and for transactions to be saved. In all other areas, I found CosmoLex to be better as it is more intuitive to use and the user interface is clean and easy to use. CosmoLex does not provide a receipt when receiving funds for some reason, which is something that I like about PC Law.When entering data, you can enter the data for multiple entries at a time whereas with CosmoLex, you enter the data for one transaction/billing/expense/etc, and then you have to save it before going on to do another entry. This doesn't take too long, but there is often a delay of a few seconds which is very frustrating when you are used to the speed of PC Law.
Anonymous | TrustRadius Reviewer

Return on Investment

Actionstep

  • I love the workflows that can be deployed for practice areas to ensure consistency. This has reduced new employee onboarding time and increased the speed at which we can complete matters.
  • Since ActionStep lives in the cloud, and we have O365 our firm is very mobile without spending lots of money in TS or other such infrastructure.
  • Creating the workflows is a bit complex, so this increases the overall cost and makes an ROI take longer. I suggest spending a bit more initially to get everything setup and working with a consultant to learn how to do this on your own during that initial setup.
Anonymous | TrustRadius Reviewer

PCLaw

  • It helped the firm save money on case management software
  • It negatively impacted productivity when dealing with glitches/crashes
  • It was effective in keeping track of the firm's expenses
Alexis Dudek | TrustRadius Reviewer

Pricing Details

Actionstep

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PCLaw

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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