What users are saying about
22 Ratings
22 Ratings
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Score 7.6 out of 101
16 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy.2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote.4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page.5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etcScenarios where ActiveCollab did not work well1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that.2) Sorting capability is not their under invoicing3) It did not work well for larger teams4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

FinancialForce PSA

FinancialForce PSA is ideal for medium to large organizations that offer professional services. It allows for resource tracking, assignment, and billing.
Chris Gardner profile photo

Feature Rating Comparison

Project Management

ActiveCollab
7.4
FinancialForce PSA
7.3
Task Management
ActiveCollab
9.3
FinancialForce PSA
8.3
Resource Management
ActiveCollab
7.5
FinancialForce PSA
8.4
Gantt Charts
ActiveCollab
6.1
FinancialForce PSA
7.5
Scheduling
ActiveCollab
6.5
FinancialForce PSA
7.9
Workflow Automation
ActiveCollab
7.0
FinancialForce PSA
6.2
Team Collaboration
ActiveCollab
8.6
FinancialForce PSA
6.0
Support for Agile Methodology
ActiveCollab
6.7
FinancialForce PSA
7.2
Support for Waterfall Methodology
ActiveCollab
7.0
FinancialForce PSA
8.0
Document Management
ActiveCollab
9.0
FinancialForce PSA
6.6
Email integration
ActiveCollab
8.0
FinancialForce PSA
5.5
Mobile Access
ActiveCollab
6.8
FinancialForce PSA
6.4
Timesheet Tracking
ActiveCollab
8.5
FinancialForce PSA
8.6
Change request and Case Management
ActiveCollab
5.3
FinancialForce PSA
7.0
Budget and Expense Management
ActiveCollab
7.0
FinancialForce PSA
8.4

Professional Services Automation

ActiveCollab
6.2
FinancialForce PSA
7.2
Quotes/estimates
ActiveCollab
5.7
FinancialForce PSA
4.4
Invoicing
ActiveCollab
6.5
FinancialForce PSA
7.5
Project & financial reporting
ActiveCollab
7.7
FinancialForce PSA
8.0
Integration with accounting software
ActiveCollab
5.0
FinancialForce PSA
8.7

Pros

  • Project Management - Makes it very efficient to manage projects using Gantt Charts, daily email reports and custom reports!
  • Collaboration - Allows to collaborate with team members, tag them in tasks, send files/attachments.
  • Task delegation - With just 2 clicks you can delegate tasks to other team members/users.
Ali Zakeri profile photo
  • Makes managing resources in a large organization much easier.
  • Reporting and tracking of backlog, tasks and schedules.
  • Timecard entry and billing.
Chris Gardner profile photo

Cons

  • Search functionality - The search functionality is not so promising and I'm unable to find the tasks/items that I need even though I use the keywords that are in the ticket/comments -- Definitely something that needs to be improved.
  • No snooze functionality for tasks - If you work on multiple projects and deal with large number of tasks/tickets then things can get messy in your "workspace." An easy feature that can resolve this is to add snooze functionality. That way users can snooze tasks and optimize their workspace until when they really need to work on the task.
  • No ability to color code tasks - I'm a visual person and deal with a large number of tasks on ActiveCollab. Seeing my huge pile of tasks in the same color makes me lose track of things and slows me down. It would be very helpful for me if task color coding was added to Active Collab -- I'm sure there are others out there who benefit from this feature, too!
Ali Zakeri profile photo
  • The lightning user experience is not ready for novice users as of Feb 2017
  • The modules are very integrated which is great, but we are still using Changepoint for project financials which makes breaking Fin Force into modules more challenging
Mike Jortberg profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
Luke Fitzwater profile photo

Usability

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 2 answers
From my standpoint, FinancialForce PSA is relatively easy to use. As a System Administrator, I am able to maneuver around the software with ease. As a user of FinancialForce PSA, I am able to input my timecards and expense reports without any issues. I have received very positive and very negative feedback about using FinancialForce PSA, however, from users in other functional roles in my organization.
Luke Fitzwater profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 1 answer
We have maybe had 1-2 outages over 3 years.
No photo available

Performance

No score
No answers yet
No answers on this topic
FinancialForce PSA7.0
Based on 1 answer
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
No photo available

Support

No score
No answers yet
No answers on this topic
FinancialForce PSA9.0
Based on 3 answers
Pure customer support is fine and we have not needed much of it that I am aware of.
No photo available

In-Person Training

No answers on this topic
It was fine.
No photo available

Implementation

No score
No answers yet
No answers on this topic
FinancialForce PSA8.0
Based on 1 answer
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
No photo available

Alternatives Considered

I have used multiple project management platforms such as ActiveCollab, JIRA, Trello, etc. Trello has great visualization with their (Kanban Board) board system and support drag and drop functionality for managing tasks. ActiveCollab, however, does not have the fancy visualization, but is very powerful when it comes to ticketing, task management, task delegation, time tracking, etc.
Ali Zakeri profile photo
Pre built integration to Salesforce and ability to scale was important to us. We found others had far less integration to Salesforce (one competitor showed us a one button batch record transfer and called it an integration). We also think the mobile capabilities compared to NetSuite's system was far superior because Fin Force leverages Salesforce's 1 App
Mike Jortberg profile photo

Return on Investment

  • It has saved us a TON of money (literally thousands) in project management software.
  • It has helped us gain clients because we can show them the template of what they will see and give them access to it. When others don't have software that does this.
  • Positive impact on ROI based on the time it's saving compared to our previous PM software.
Chris Lesner profile photo
  • Having our Sales, AR and AP all in one system has saved at least 15%, sometimes more, of my time every day.
Angel Rigsby profile photo

Pricing Details

ActiveCollab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$6.25*
1.  per member, per month, annual billing
ActiveCollab Editions & Modules
ActiveCollab
On-premise Edition
Self-Hosted Plan
$9991
1. license
SaaS Edition
Member annually
6.251
Addition - Get Paid Bundle Annually
$21
Addition - Get Paid Bundle Monthly
2.52
Member monthly
$72
1. per member, per month, annual billing
2. per member, per month, monthly billing
Additional Pricing Details

FinancialForce PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FinancialForce PSA Editions & Modules
FinancialForce PSA
Additional Pricing Details