What users are saying about
11 Ratings
11 Ratings
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Score 5.6 out of 101
2 Ratings
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Score 8 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Norada Solve360
7.8
Customer data management / contact management
ADAPTcrm
7.0
Norada Solve360
9.0
Workflow management
ADAPTcrm
6.0
Norada Solve360
7.0
Territory management
ADAPTcrm
6.0
Norada Solve360
8.0
Opportunity management
ADAPTcrm
7.0
Norada Solve360
6.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Norada Solve360
8.0
Contract management
ADAPTcrm
8.0
Norada Solve360
9.0
Quote & order management
ADAPTcrm
7.0
Norada Solve360
5.0
Interaction tracking
ADAPTcrm
8.0
Norada Solve360
10.0
Channel / partner relationship management
ADAPTcrm
8.0
Norada Solve360
8.0

Customer Service & Support

ADAPTcrm
7.3
Norada Solve360
8.7
Case management
ADAPTcrm
8.0
Norada Solve360
7.0
Call center management
ADAPTcrm
7.0
Norada Solve360
10.0
Help desk management
ADAPTcrm
7.0
Norada Solve360
9.0

Marketing Automation

ADAPTcrm
8.0
Norada Solve360
6.0
Lead management
ADAPTcrm
8.0
Norada Solve360
7.0
Email marketing
ADAPTcrm
8.0
Norada Solve360
5.0

CRM Project Management

ADAPTcrm
8.0
Norada Solve360
7.5
Task management
ADAPTcrm
9.0
Norada Solve360
8.0
Billing and invoicing management
ADAPTcrm
8.0
Norada Solve360
7.0
Reporting
ADAPTcrm
7.0
Norada Solve360

CRM Reporting & Analytics

ADAPTcrm
7.3
Norada Solve360
9.0
Forecasting
ADAPTcrm
7.0
Norada Solve360
9.0
Pipeline visualization
ADAPTcrm
8.0
Norada Solve360
10.0
Customizable reports
ADAPTcrm
7.0
Norada Solve360
8.0

Customization

ADAPTcrm
6.3
Norada Solve360
9.5
Custom fields
ADAPTcrm
6.0
Norada Solve360
10.0
Custom objects
ADAPTcrm
6.0
Norada Solve360
10.0
Scripting environment
ADAPTcrm
7.0
Norada Solve360
8.0
API for custom integration
ADAPTcrm
6.0
Norada Solve360
10.0

Security

ADAPTcrm
7.0
Norada Solve360
10.0
Single sign-on capability
ADAPTcrm
7.0
Norada Solve360
10.0
Role-based user permissions
ADAPTcrm
7.0
Norada Solve360
10.0

Social CRM

ADAPTcrm
7.5
Norada Solve360
8.0
Social data
ADAPTcrm
8.0
Norada Solve360
8.0
Social engagement
ADAPTcrm
7.0
Norada Solve360
8.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
Norada Solve360
Marketing automation
ADAPTcrm
8.0
Norada Solve360

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis profile photo

Support

No score
No answers yet
No answers on this topic
Norada Solve3609.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
No answers on this topic

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Norada Solve360

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details