What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Elastic Path

4 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Elastic Path

Elastic path is a cost-effectively product which bring the advanced capabilities to enable business to drive a better customer experience. The ecommerce solution is very clean and it is built heavily using open source tools.Elastic path ecommerce is definitely a strong competitor which would fit for any retailers / telco's .
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Elastic Path
WYSIWYG email editor
Adobe Business Catalyst
2.7
Elastic Path
Dynamic content
Adobe Business Catalyst
8.9
Elastic Path
Ability to test dynamic content
Adobe Business Catalyst
7.3
Elastic Path
Landing pages
Adobe Business Catalyst
6.6
Elastic Path
A/B testing
Adobe Business Catalyst
7.0
Elastic Path
Mobile optimization
Adobe Business Catalyst
8.0
Elastic Path
Email deliverability
Adobe Business Catalyst
8.2
Elastic Path
List management
Adobe Business Catalyst
3.3
Elastic Path
Triggered drip sequences
Adobe Business Catalyst
6.8
Elastic Path

Lead Management

Adobe Business Catalyst
1.9
Elastic Path
Lead nurturing
Adobe Business Catalyst
1.9
Elastic Path
Lead scoring and grading
Adobe Business Catalyst
2.3
Elastic Path
Data quality management
Adobe Business Catalyst
1.5
Elastic Path
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Elastic Path

Campaign Management

Adobe Business Catalyst
2.5
Elastic Path
Calendaring
Adobe Business Catalyst
2.6
Elastic Path
Event/webinar marketing
Adobe Business Catalyst
2.4
Elastic Path

Social Media Marketing

Adobe Business Catalyst
8.2
Elastic Path
Social sharing and campaigns
Adobe Business Catalyst
7.8
Elastic Path
Social profile integration
Adobe Business Catalyst
8.6
Elastic Path

Reporting & Analytics

Adobe Business Catalyst
7.1
Elastic Path
Dashboards
Adobe Business Catalyst
8.1
Elastic Path
Standard reports
Adobe Business Catalyst
7.1
Elastic Path
Custom reports
Adobe Business Catalyst
6.2
Elastic Path

Platform & Infrastructure

Adobe Business Catalyst
6.3
Elastic Path
API
Adobe Business Catalyst
6.6
Elastic Path
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Elastic Path
Customizability
Adobe Business Catalyst
6.1
Elastic Path
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Elastic Path

Online Storefront

Adobe Business Catalyst
Elastic Path
7.6
Product catalog & listings
Adobe Business Catalyst
Elastic Path
7.0
Product management
Adobe Business Catalyst
Elastic Path
5.0
Bulk product upload
Adobe Business Catalyst
Elastic Path
6.0
Branding
Adobe Business Catalyst
Elastic Path
7.0
Mobile storefront
Adobe Business Catalyst
Elastic Path
7.0
Product variations
Adobe Business Catalyst
Elastic Path
8.0
Website integration
Adobe Business Catalyst
Elastic Path
10.0
Visual customization
Adobe Business Catalyst
Elastic Path
10.0
CMS
Adobe Business Catalyst
Elastic Path
8.0

Online Shopping Cart

Adobe Business Catalyst
Elastic Path
7.0
Abandoned cart recovery
Adobe Business Catalyst
Elastic Path
7.0
Checkout user experience
Adobe Business Catalyst
Elastic Path
7.0

Online Payment System

Adobe Business Catalyst
Elastic Path
8.0
eCommerce security
Adobe Business Catalyst
Elastic Path
8.0

eCommerce Marketing

Adobe Business Catalyst
Elastic Path
9.7
Promotions & discounts
Adobe Business Catalyst
Elastic Path
9.0
Personalized recommendations
Adobe Business Catalyst
Elastic Path
10.0
SEO
Adobe Business Catalyst
Elastic Path
10.0

eCommerce Business Management

Adobe Business Catalyst
Elastic Path
8.4
Multi-site management
Adobe Business Catalyst
Elastic Path
9.0
Order processing
Adobe Business Catalyst
Elastic Path
9.0
Inventory management
Adobe Business Catalyst
Elastic Path
7.0
Shipping
Adobe Business Catalyst
Elastic Path
8.0
Custom functionality
Adobe Business Catalyst
Elastic Path
9.0

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Experience driven commerce .
  • Allows functionality to experience management platforms like Adobe Marketing Cloud.Gives us a single view of your customers, and one place to manage your entire digital presence.
  • Promotion and personalization engine is simple and clean.
  • Cache framework is extensive with a 3 level approach at client side(CMS), core and cortex. - OpenJPA + EhCache.
  • Training documentation is good.
  • Cortex API architecture is well tiered and strong.
  • External feeds for catalog data load are available.
  • Logging frameworks available with Log4j
  • API can be exposed from the commerce engine as both SOAP and REST Based.
No photo available

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • Product management tool should be assesible over web.
  • Versioning of catalog items would a nice feature to have.
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
Elastic Path7.0
Based on 1 answer
Team now has skill using Elastic Path
Carl Thien profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We use Adobe Muse and this was our introduction to BC, we did not have a choice in this topic. But we have a good experiance with Adobe products generally as we also use most products within Adobe CC
Richard Taylor profile photo
As a system integrator here are my thoughts --Elastic path is one of best ecommerce tools, which would fit any retailer/ telcos business needs. The software architecture is well thought through and it is built with open source tools, the Ecommerce application is easily extensible and it enables clients to get there E-commerce application in less time.We have evaluated other products like ATG ecommerce, WCS, Magento. Elastic path is definitely a briliant ecommerce product which I would recommend to any clients.
No photo available

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The biggest returns I have seen come from using BC as an individual product in my offerings. I see that it is also growing as a product and Adobe is growing it as a lead generation platform.
  • The second biggest positive impact to my business comes from the time saved in development. My target demographic is small to medium sized businesses and BC is perfect for marketing to this demographic.
  • My biggest complaint is that there is a lack of server side customization. When clients ask me if a certain type of website or application can be done I automatically know that I cannot put that site on the BC platform.
Dan Butler profile photo
  • The positive impact was quick development time
Carl Thien profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Elastic Path

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details