What users are saying about
22 Ratings
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Score 8.7 out of 100
23 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

BrightTALK

I actually like to use this as training for onboarding new talent. The webinars are incredibly useful. But sometimes face-to-face training and coaching are more suitable for the healthcare environment we operate in.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Content Creation

Adobe Experience Manager Livefyre
BrightTALK
8.9
Ideation
Adobe Experience Manager Livefyre
BrightTALK
9.0
Approval workflows
Adobe Experience Manager Livefyre
BrightTALK
9.0
Content collaboration
Adobe Experience Manager Livefyre
BrightTALK
8.0
Content calendar
Adobe Experience Manager Livefyre
BrightTALK
9.4
Network for content licensing/production
Adobe Experience Manager Livefyre
BrightTALK
9.0

Content Publishing

Adobe Experience Manager Livefyre
BrightTALK
9.2
Content hub
Adobe Experience Manager Livefyre
BrightTALK
9.6
Forms / Gated content
Adobe Experience Manager Livefyre
BrightTALK
7.6
Embedded CTAs
Adobe Experience Manager Livefyre
BrightTALK
9.0
Content distribution
Adobe Experience Manager Livefyre
BrightTALK
9.2
Content promotion
Adobe Experience Manager Livefyre
BrightTALK
10.0
Content automation
Adobe Experience Manager Livefyre
BrightTALK
10.0

Content Reporting & Analytics

Adobe Experience Manager Livefyre
BrightTALK
9.5
Audience profiling and targeting
Adobe Experience Manager Livefyre
BrightTALK
10.0
Closed-loop tracking and reporting
Adobe Experience Manager Livefyre
BrightTALK
9.2
Content performance analytics
Adobe Experience Manager Livefyre
BrightTALK
9.6
Campaign optimization dashboard
Adobe Experience Manager Livefyre
BrightTALK
8.9
Competitive analytics
Adobe Experience Manager Livefyre
BrightTALK
10.0

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

BrightTALK

  • It expands our audience by allowing us to tap into their database of users.
  • It is easy to use and is reliable. We don't have any technical issues.
  • It has robust reporting that provides a lot of data on attendees.
Charles Rogel | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

BrightTALK

  • The user interface can be a bit tricky at times, as you have to dig down to find certain information. However, it is a robust interface and the information is there.
  • Some features, like adding questions or resources, have cut-off windows, so you cannot make last-minute additions or changes.
  • The bridge occasionally drops speakers, and this can be disconcerting to presenters. However, it does not happen too often.
Sarah Cook | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

BrightTALK

No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

BrightTALK

No score
No answers yet
No answers on this topic

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

BrightTALK

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

BrightTALK

It is easy to use and very popular, yes, but a bit too mainstream for us in our industry. BrightTALK it's more sophisticated and it's content and feels more professional to us.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

BrightTALK

  • We have grown our audience by at least 50%
Charles Rogel | TrustRadius Reviewer

Screenshots

Adobe Experience Manager Livefyre

BrightTALK

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

BrightTALK

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
BrightTALK
10.0

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
BrightTALK

Usability

Adobe Experience Manager Livefyre
7.3
BrightTALK

Support Rating

Adobe Experience Manager Livefyre
8.2
BrightTALK

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