What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1781 Ratings
ADP Workforce Now
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1781 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1781 reviews and ratings
Paycom
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
411 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 411 reviews and ratings
Feature Set Ratings
- ADP Workforce Now ranks higher in 7 feature sets: Human Resource Management, Payroll Management, Asset Management, HR Reporting, Onboarding, Performance and Goals, Recruiting / ATS
- Paycom ranks higher in 4 feature sets: Leave and Attendance Management, Employee Self Service, Performance Management, Succession Planning
Human Resource Management
7.7
ADP Workforce Now
77%
7.5
Paycom
75%
ADP Workforce Now ranks higher in 4/7 features
ADP Workforce Now ranks higher in 4/7 features
Employee demographic data
8.4
84%
834 Ratings
7.8
78%
204 Ratings
Employment history
8.2
82%
864 Ratings
8.0
80%
194 Ratings
Job profiles and administration
7.9
79%
817 Ratings
7.7
77%
194 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.7
77%
839 Ratings
7.8
78%
195 Ratings
Organizational charting
6.8
68%
586 Ratings
7.2
72%
144 Ratings
Organization and location management
7.4
74%
648 Ratings
6.6
66%
168 Ratings
Compliance data (COBRA, OSHA, etc.)
7.4
74%
596 Ratings
7.5
75%
161 Ratings
Payroll Management
8.2
ADP Workforce Now
82%
7.8
Paycom
78%
ADP Workforce Now ranks higher in 5/7 features
ADP Workforce Now ranks higher in 5/7 features
Pay calculation
8.6
86%
916 Ratings
7.8
78%
232 Ratings
Support for external payroll vendors
7.7
77%
362 Ratings
6.4
64%
47 Ratings
Off-cycle/On-Demand payment
8.1
81%
237 Ratings
8.6
86%
13 Ratings
Benefit plan administration
8.0
80%
740 Ratings
7.7
77%
198 Ratings
Direct deposit files
8.7
87%
907 Ratings
8.4
84%
232 Ratings
Salary revision and increment management
8.1
81%
714 Ratings
8.5
85%
192 Ratings
Reimbursement management
8.0
80%
432 Ratings
7.1
71%
127 Ratings
Leave and Attendance Management
7.9
ADP Workforce Now
79%
8.0
Paycom
80%
Paycom ranks higher in 3/3 features
Paycom ranks higher in 3/3 features
Approval workflow
8.0
80%
708 Ratings
8.4
84%
199 Ratings
Balance details
7.8
78%
740 Ratings
7.9
79%
200 Ratings
Annual carry-forward and encashment
7.8
78%
598 Ratings
7.9
79%
167 Ratings
Employee Self Service
8.1
ADP Workforce Now
81%
8.3
Paycom
83%
Paycom ranks higher in 3/5 features
Paycom ranks higher in 3/5 features
View and generate pay and benefit information
8.6
86%
904 Ratings
8.5
85%
241 Ratings
Update personal information
8.6
86%
892 Ratings
8.8
88%
241 Ratings
View company policy documentation
8.3
83%
718 Ratings
8.0
80%
210 Ratings
Employee recognition
7.5
75%
339 Ratings
7.7
77%
118 Ratings
View job history
7.7
77%
32 Ratings
8.3
83%
186 Ratings
Asset Management
6.0
ADP Workforce Now
60%
4.6
Paycom
46%
ADP Workforce Now ranks higher in 1/1 features
ADP Workforce Now ranks higher in 1/1 features
Tracking of all physical assets
6.0
60%
12 Ratings
4.6
46%
26 Ratings
HR Reporting
7.3
ADP Workforce Now
73%
6.7
Paycom
67%
ADP Workforce Now ranks higher in 3/3 features
ADP Workforce Now ranks higher in 3/3 features
Report builder
7.4
74%
854 Ratings
7.4
74%
196 Ratings
Pre-built reports
7.5
75%
850 Ratings
7.4
74%
195 Ratings
Ability to combine HR data with external data
7.0
70%
510 Ratings
5.4
54%
55 Ratings
Onboarding
8.1
ADP Workforce Now
81%
7.4
Paycom
74%
ADP Workforce Now ranks higher in 2/2 features
ADP Workforce Now ranks higher in 2/2 features
New hire portal
8.3
83%
56 Ratings
7.9
79%
191 Ratings
Manager tracking tools
7.9
79%
45 Ratings
6.9
69%
163 Ratings
Performance and Goals
7.5
ADP Workforce Now
75%
5.9
Paycom
59%
ADP Workforce Now ranks higher in 3/4 features
ADP Workforce Now ranks higher in 3/4 features
Corporate goal setting
7.7
77%
219 Ratings
4.0
40%
36 Ratings
Individual goal setting
7.5
75%
268 Ratings
7.4
74%
107 Ratings
Line-of sight-visibility
7.4
74%
219 Ratings
4.4
44%
35 Ratings
Performance tracking
7.5
75%
258 Ratings
7.9
79%
113 Ratings
Performance Management
7.5
ADP Workforce Now
75%
7.7
Paycom
77%
Paycom ranks higher in 5/5 features
Paycom ranks higher in 5/5 features
Performance plans
7.3
73%
331 Ratings
7.5
75%
137 Ratings
Performance improvement plans
7.3
73%
285 Ratings
7.4
74%
129 Ratings
Review status tracking
7.4
74%
339 Ratings
7.7
77%
132 Ratings
Review reminders
7.6
76%
346 Ratings
7.9
79%
138 Ratings
Multiple review frequency
7.6
76%
287 Ratings
8.0
80%
121 Ratings
Succession Planning
6.0
ADP Workforce Now
60%
6.7
Paycom
67%
ADP Workforce Now ranks higher in 2/4 features
ADP Workforce Now ranks higher in 2/4 features
Create succession plans/pools
5.8
58%
6 Ratings
9.1
91%
24 Ratings
Candidate ranking
5.8
58%
6 Ratings
6.7
67%
30 Ratings
Candidate search
6.3
63%
7 Ratings
5.6
56%
33 Ratings
Candidate development
6.2
62%
6 Ratings
5.2
52%
29 Ratings
Recruiting / ATS
6.9
ADP Workforce Now
69%
6.5
Paycom
65%
ADP Workforce Now ranks higher in 6/7 features
ADP Workforce Now ranks higher in 6/7 features
Job Requisition Management
7.8
78%
329 Ratings
6.7
67%
121 Ratings
Company Website Posting
7.9
79%
326 Ratings
6.7
67%
121 Ratings
Publish to Social Media
7.4
74%
264 Ratings
6.2
62%
96 Ratings
Job Search Site Posting
7.5
75%
289 Ratings
6.5
65%
110 Ratings
Duplicate Candidate Prevention
2.3
23%
8 Ratings
6.3
63%
106 Ratings
Applicant Tracking
7.7
77%
329 Ratings
6.8
68%
127 Ratings
Notifications and Alerts
7.8
78%
348 Ratings
6.7
67%
130 Ratings
Attribute Ratings
- ADP Workforce Now is rated higher in 3 areas: Likelihood to Recommend, Implementation Rating, Product Scalability
- Paycom is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, In-Person Training, Online Training
Likelihood to Recommend
8.0
ADP Workforce Now
80%
1007 Ratings
7.2
Paycom
72%
256 Ratings
Likelihood to Renew
8.8
ADP Workforce Now
88%
78 Ratings
9.1
Paycom
91%
12 Ratings
Usability
7.7
ADP Workforce Now
77%
72 Ratings
8.3
Paycom
83%
16 Ratings
Availability
8.2
ADP Workforce Now
82%
19 Ratings
9.1
Paycom
91%
1 Rating
Performance
7.8
ADP Workforce Now
78%
17 Ratings
8.2
Paycom
82%
1 Rating
Support Rating
7.5
ADP Workforce Now
75%
414 Ratings
8.5
Paycom
85%
54 Ratings
In-Person Training
4.8
ADP Workforce Now
48%
8 Ratings
6.4
Paycom
64%
1 Rating
Online Training
6.5
ADP Workforce Now
65%
17 Ratings
7.3
Paycom
73%
1 Rating
Implementation Rating
6.4
ADP Workforce Now
64%
52 Ratings
4.4
Paycom
44%
6 Ratings
Product Scalability
7.6
ADP Workforce Now
76%
668 Ratings
5.5
Paycom
55%
1 Rating
Likelihood to Recommend
ADP Workforce Now
ADP Workforce Now is a leading player and has experience in this space. They are constantly evolving and creating solutions for us, so I know I am not stuck with old technology. They provide news and industry updates that I greatly appreciate and use as one of my main sources of keeping up in the industry. I also take advantage of their webinars as often as I can. There are also so many layers to what they do, and that can sometimes be a challenge to determine who the right person is to talk to. The online help request and ticketing system have been valuable to me to get the help I need. For the most part, there is a very efficient response and only occasionally have I had an issue with not getting a timely reply.
Chief Strategy & HR Officer
MetroTex Association of REALTORS, Inc.Non-profit Organization Management, 51-200 employees
Paycom
If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.

Verified User
Manager in Human Resources
Hospitality Company, 201-500 employeesPros
ADP Workforce Now
- Employee profiles; pay, personal, and employment are easy to navigate and edit.
- Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
- We can easily upload a file with hourly employees' hours.
CFO (Chief Financial Officer)
Advanced Technology CompanyAirlines/Aviation, 11-50 employees
Paycom
- Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
- Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
- Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
- Received thorough personal instruction/training on the use of the online software program.
Executive Assistant
Lenox Capital Group LLCVenture Capital & Private Equity, 1-10 employees
Cons
ADP Workforce Now
- After updates, the system is often buggy, which is annoying.
- Running custom reports is an awesome addition but it is complicated for new users.
- The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
Business Admin. Specialist
Dubuque Community YMCAHealth, Wellness and Fitness, 51-200 employees
Paycom
- Would like to see more options when creating a custom report.
- Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
- On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
- It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Human Resources Manager
Temco Engineered Products, Inc.Consumer Goods, 51-200 employees
Pricing Details
ADP Workforce Now
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$0
ADP Workforce Now Editions & Modules
Edition
Essential | Contact sales team |
---|---|
Enhanced | Contact sales team |
Complete | Contact sales team |
HR Pro | Contact sales team |
Payroll Essentials | Contact sales team |
HR Plus | Contact sales team |
Hiring Advantage | Contact sales team |
Performance Plus | Contact sales team |
- none
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.Paycom
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Paycom Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ADP Workforce Now
ADP Workforce Now 8.8
Based on 78 answers
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Paycom
Paycom 9.1
Based on 12 answers
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Payroll Specialist
Weil Foot & AnkleHealth, Wellness and Fitness, 201-500 employees
Usability
ADP Workforce Now
ADP Workforce Now 7.7
Based on 72 answers
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
Payroll General Accountant
Reformed Church in AmericaReligious Institutions, 51-200 employees
Paycom
Paycom 8.3
Based on 16 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

Verified User
Manager in Human Resources
Mechanical Or Industrial Engineering Company, 51-200 employeesReliability and Availability
ADP Workforce Now
ADP Workforce Now 8.2
Based on 19 answers
ADP outages are very rare
Director of Employee Services
Fairview Odd Fellows Home of CTHospital & Health Care, 201-500 employees
Paycom
Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Performance
ADP Workforce Now
ADP Workforce Now 7.8
Based on 17 answers
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
HR Generalist
Service Coordination Inc.Non-profit Organization Management, 201-500 employees
Paycom
Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Support Rating
ADP Workforce Now
ADP Workforce Now 7.5
Based on 414 answers
It is clear that ADP Workforce Now is consistently supported with new updates and Beta testing new functions. While I can't say I've utilized every function or tries many of the new ones that come out, it is clear that the product will be supported well for a long time. ADP isn't going anywhere.
HR Specialist
DSVWarehousing, 10,001+ employees
Paycom
Paycom 8.5
Based on 54 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Business Manager
Big Eddy ClubHospitality, 11-50 employees
In-Person Training
ADP Workforce Now
ADP Workforce Now 4.8
Based on 8 answers
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
HR Generalist
Service Coordination Inc.Non-profit Organization Management, 201-500 employees
Paycom
Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Online Training
ADP Workforce Now
ADP Workforce Now 6.5
Based on 17 answers
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Payroll Manager
Curry CollegeHigher Education, 1001-5000 employees
Paycom
Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Implementation Rating
ADP Workforce Now
ADP Workforce Now 6.4
Based on 52 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Sr. Payroll Administrator
Frontier Systems IntegratorsSecurity and Investigations, 201-500 employees
Paycom
Paycom 4.4
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Payroll Specialist
Air Cargo CarriersAirlines/Aviation, 201-500 employees
Alternatives Considered
ADP Workforce Now
ADP is a lot more user friendly both on the administrator and employee side and the reports can be converted to Excel to help when doing various projects for the company. Ceridian is the only one that I have used [in] respect to benefits, so I can't compare any of the other products.
Human Resources Generalist
Pro Label, Inc.Printing, 51-200 employees
Paycom
Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
HR Manager
The Center for Mental HealthHospital & Health Care, 51-200 employees
Scalability
ADP Workforce Now
ADP Workforce Now 7.6
Based on 668 answers
Being that we are a smaller organization, I know it easily can scale as we grow. Knowing that they are able to adapt from large companies to smaller ones supports that they have a great scalable infrastructure in place. I am happy with the improved support and options to access support as well.
HR Business Partner
Northfield BankBanking, 201-500 employees
Paycom
Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
HR & Accounting Manager
Certified Languages InternationalTelecommunications, 51-200 employees
Return on Investment
ADP Workforce Now
- Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
- Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.
Human Resource Manager
I.C.S., IncConstruction, 501-1000 employees
Paycom
- Cut payroll processing time from 1 week to 2 days.
- Cut ACA reporting time from 2 weeks to 2 days.
- Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes.
HR ASSISTSANT
Quality Children's ServicesEducation Management, 201-500 employees