ADP Workforce Now vs. Paycom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
Paycom
Score 7.2 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
Pricing
ADP Workforce NowPaycom
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowPaycom
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowPaycom
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
ADP seems much more flexible and robust with regards to what you can do but doesn't necessarily make it easy to actually do. Paycom seemed like they had a more employee "friendly" UI and shared tables but seemed a lot more rigid with regards to how you can do certain things or …
Chose ADP Workforce Now
ADP is similar to Paycom but I think Paycom was a bit more user-friendly. ADP Time and Attendance is much easier to use than Kronos was. In my experience, I was using an older version of Kronos.
Chose ADP Workforce Now
My organization did consider switching to Paycom at one point in time, but ultimately stayed with ADP Workforce Now. We evaluated Paycom and found the platform to be less efficient. Overall, it was not as intricate as ADP. ADP Workforce Now has far more available tools and is …
Chose ADP Workforce Now
Prior to me getting my position our company utilized Paycom.
Chose ADP Workforce Now
Paycom's modules do all integrate versus ADP Workforce Nows being stand-alone.
Chose ADP Workforce Now
Paycom is geared to the employee and the back-end was not as simple
Chose ADP Workforce Now
The splitting out of a person's fund sources. Paycom had better attendance tracking. We came back to ADP because of the fund source issue and the lack of support we received and are now kind of feeling from ADP
Chose ADP Workforce Now
My counterparts selected [ADP Workforce]. I'd rather have something else.
Chose ADP Workforce Now
The same if not a little better suited in a "start from scratch" type of way.
Chose ADP Workforce Now
ADP's integration with the ADP 401k was the best option for us. The other providers were not able to provide the integration we needed.
Chose ADP Workforce Now
Many of my friends use ADP Workforce in their company, and they are very happy with this HCM software. For me, ADP Workforce Now is easier to use and understand, they provide more great options for their customers, and you can use this HCM software for many different …
Chose ADP Workforce Now
All 4 were very similar in functionality. We were able to get ADP for the lowest price of the 4 (with the most features included)
Chose ADP Workforce Now
ADP Workforce Now has the ability to be an all-in-one HRIS, Payroll system, ATS, and benefits management system without having any continuity issues. Easy to use and logical to use. Things are where you would think they would be without research, more of a common sense-built …
Chose ADP Workforce Now
Some are very comparable, but ADP had better pricing and scalability to fit our needs.
Chose ADP Workforce Now
Better reporting functions, better on-boarding assistance, and better PTO accrual tool.
Chose ADP Workforce Now
ADP WFN has proven its quality over time and has remained competitive in the marketplace keeping up with new features and functionality provided by other products.
Chose ADP Workforce Now
The one thing that immediately stands out is definitely the customer service. ADP is very helpful and always has a solution. Payroll reports are available to us immediately. There is no waiting period.
Chose ADP Workforce Now
Although I didn't select ADP Workforce Now for our company, I can say that it stacks up a lot better than other systems I've used or evaluated in the past. The payroll module is user-friendly and very intuitive. It didn't take my team very long at all to get the process down …
Chose ADP Workforce Now
Paylocity seems to be the only platform that I would consider over ADP. It seems to be more "whole" when adding a module. But WFN is more advanced and easier than the others.
Paycom
Chose Paycom
I used ADP WFN in the past, and while I imagine (and hope) they've updated their archaic tool by now, Paycom was light years ahead of them at that point in time. When we evaluated ADP vs Paycom, ADP was the incumbent so they were arrogant enough to think we wouldn't make the …
Chose Paycom
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now
Chose Paycom
We had numerous issues with ADP's customer support. Many times my payroll would error out and I would sit on hold for over an hour just to get someone to clear the error and send me the payroll register back. With Paycom I am in control of downloading my payroll registers, …
Chose Paycom
ADP was not fully integrated within the various categories for HR & payroll which meant we often had to work from several different software and system to accomplish simply task. This resulted in countless hours trying to complete things that are integrated within Paycom. It …
Chose Paycom
In my opinion, ADP is a clunky system that has many positives, but overall I think it is not user friendly and doesn't have the majority of the tools we want as we continued pushing our company forward. I believe Paycom has many more tools, is more user friendly and our …
Chose Paycom
We selected Paycom for its functional, user-friendly platform. They continue to make improvements and add features that are beneficial to HR and Payroll professionals.
Chose Paycom
Paycom is very similar to ADP but better. ADP was more rigid in certain areas. I did not have issues with ADP.
Paylocity... their system was falling apart. I would get kicked out of the time card system, holiday pay would remove itself from an employees time card and I was …
Chose Paycom
Paycom is much more user friendly, reports are easier to work through and build, and Time & Attendance/Employee Self Service is much more user friendly for our employees
Chose Paycom
It used to take me hours to work between ADP Resource and ezLabor, Paycom does it in less than 30. We also must have been getting the bonus rate from ADP because it's a lot cheaper than what they were billing us for their outdated and discontinued software. I have used other …
Chose Paycom
We selected Paycom because of the user-friendly features for HR staff and all employees. It has been easy to implement, learn, and utilize. We also are saving significant money by switching to Paycom.
Chose Paycom
No customer service. The wait was really long to get any questions answered. Reporting wasn't good or user-friendly.
Chose Paycom
No comparison Paycom has great system and top customer service and each company has their own dedicated customer service representative. There is never a hold time you always get a live rep on the phone. You also have the ability to email your dedicated rep if you have a …
Chose Paycom
The navigation capability from ADP into Paycom is night and day. ADP was cumbersome and utilization of ADP meant that you had to switch back and forth between their own platforms which were time-consuming. Autosave passwords would pop up for the wrong app every time, log-ins …
Chose Paycom
After using all the big-name platforms when I was doing HR consulting, Paycom is my favorite. The only one that comes close is Paylocity, but I choose Paycom due to the better customer service and ease of use of the platform.
Chose Paycom
While Paycom is by far more user-friendly than any SAP system, it fails to measure up to any other HRIS options available.
Chose Paycom
I worked for ADP for 15 years and I must admit that Paycom is superior. The fact that everything I need is on a single website is a real game-changer. Paycom's simplicity is its greatest asset. Creating custom reports is a breeze and I always have confidence that the data is …
Chose Paycom
I like Paycom's interface more than ADP
Chose Paycom
Paycom is hands down a better system than ADP. Since Paycom is built on one platform it is easy to navigate between the modules and the overall functionality of the system is much better. With Paycom you don't have the issue of modules not talking to each other behind the …
Chose Paycom
This is a night and day difference. Paycom prides itself on reputation, and I feel ADP could care less. They have the best customer service and they care about their clients. Paycom can tailor their product to any business. You can always get a hold of someone.
Top Pros
Top Cons
Features
ADP Workforce NowPaycom
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.8
1017 Ratings
0% below category average
Paycom
6.8
353 Ratings
14% below category average
Employee demographic data8.3898 Ratings7.2320 Ratings
Employment history8.3934 Ratings6.8306 Ratings
Job profiles and administration8.1885 Ratings6.9307 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4912 Ratings6.6308 Ratings
Organizational charting6.9638 Ratings5.9230 Ratings
Organization and location management7.5699 Ratings7.7266 Ratings
Compliance data (COBRA, OSHA, etc.)7.8644 Ratings6.7253 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
8.1
1029 Ratings
1% above category average
Paycom
7.5
366 Ratings
7% below category average
Pay calculation8.8990 Ratings7.9355 Ratings
Support for external payroll vendors7.1384 Ratings6.447 Ratings
Off-cycle/On-Demand payment8.2290 Ratings8.713 Ratings
Benefit plan administration8.0795 Ratings7.6305 Ratings
Direct deposit files8.9978 Ratings7.9356 Ratings
Salary revision and increment management8.1764 Ratings7.2292 Ratings
Reimbursement management7.9463 Ratings6.9196 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.6
841 Ratings
6% below category average
Paycom
7.5
324 Ratings
7% below category average
Approval workflow7.8763 Ratings7.4309 Ratings
Balance details7.5797 Ratings7.4309 Ratings
Annual carry-forward and encashment7.6645 Ratings7.7257 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
8.1
1010 Ratings
0% below category average
Paycom
7.5
367 Ratings
8% below category average
View and generate pay and benefit information8.3973 Ratings7.8360 Ratings
Update personal information8.8964 Ratings8.2363 Ratings
View company policy documentation8.4778 Ratings7.6322 Ratings
Employee recognition7.4363 Ratings6.3173 Ratings
View job history7.732 Ratings7.7287 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
25% below category average
Paycom
4.9
26 Ratings
45% below category average
Tracking of all physical assets6.012 Ratings4.926 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.3
940 Ratings
4% below category average
Paycom
6.2
314 Ratings
20% below category average
Report builder7.6923 Ratings6.3308 Ratings
Pre-built reports7.8919 Ratings6.4305 Ratings
Ability to combine HR data with external data6.4546 Ratings5.855 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.3
112 Ratings
8% below category average
Paycom
7.0
309 Ratings
13% below category average
New hire portal7.7108 Ratings7.3306 Ratings
Manager tracking tools6.988 Ratings6.6264 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.9
307 Ratings
3% below category average
Paycom
5.5
178 Ratings
39% below category average
Corporate goal setting8.4236 Ratings4.236 Ratings
Individual goal setting8.1288 Ratings6.3165 Ratings
Line-of sight-visibility7.3235 Ratings4.835 Ratings
Performance tracking7.7281 Ratings6.4174 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.5
398 Ratings
6% below category average
Paycom
6.8
223 Ratings
15% below category average
Performance plans7.4357 Ratings6.9206 Ratings
Performance improvement plans7.5305 Ratings6.7195 Ratings
Review status tracking7.7362 Ratings6.8199 Ratings
Review reminders7.5374 Ratings7.2206 Ratings
Multiple review frequency7.5309 Ratings6.3184 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
27% below category average
Paycom
6.8
34 Ratings
15% below category average
Create succession plans/pools5.86 Ratings9.124 Ratings
Candidate ranking5.86 Ratings6.830 Ratings
Candidate search6.37 Ratings5.833 Ratings
Candidate development6.26 Ratings5.429 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.7
418 Ratings
14% below category average
Paycom
6.6
215 Ratings
16% below category average
Job Requisition Management7.4363 Ratings7.0192 Ratings
Company Website Posting8.0355 Ratings7.2189 Ratings
Publish to Social Media7.3284 Ratings6.5151 Ratings
Job Search Site Posting7.2318 Ratings6.9175 Ratings
Duplicate Candidate Prevention2.38 Ratings6.2162 Ratings
Applicant Tracking7.2359 Ratings6.6198 Ratings
Notifications and Alerts7.8380 Ratings6.1201 Ratings
Best Alternatives
ADP Workforce NowPaycom
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.4 out of 10
Infor Human Resources
Infor Human Resources
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce NowPaycom
Likelihood to Recommend
8.4
(1084 ratings)
6.7
(386 ratings)
Likelihood to Renew
7.8
(82 ratings)
7.9
(19 ratings)
Usability
6.7
(78 ratings)
7.8
(21 ratings)
Availability
8.0
(14 ratings)
9.1
(1 ratings)
Performance
7.1
(13 ratings)
8.2
(1 ratings)
Support Rating
7.3
(461 ratings)
8.9
(49 ratings)
In-Person Training
8.9
(9 ratings)
6.4
(1 ratings)
Online Training
5.8
(17 ratings)
7.3
(1 ratings)
Implementation Rating
1.6
(34 ratings)
7.8
(6 ratings)
Configurability
7.0
(10 ratings)
5.5
(1 ratings)
Ease of integration
6.1
(8 ratings)
5.5
(1 ratings)
Product Scalability
7.6
(746 ratings)
5.5
(1 ratings)
Vendor post-sale
5.2
(8 ratings)
4.9
(2 ratings)
Vendor pre-sale
6.1
(8 ratings)
8.3
(2 ratings)
User Testimonials
ADP Workforce NowPaycom
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
Paycom
Paycom (Perry Watson) has been the most reliable one-on-one person that I, in 33 years, have ever had to work with. Paycom's platform is great, user-friendly, and easy to explain to employees who are not tech-savvy. Employees love the part where they get to see their check and approve it before they ever receive it. Our company is very different, and Paycom has helped me build a system where it is going to save time and money going forward.
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
Paycom
  • Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations
  • Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs
  • Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform.
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
Paycom
  • Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied.
  • Provide the employees pay rate in the edit grid layout section of payroll
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review
Reliability and Availability
ADP
ADP outages are very rare
Read full review
Paycom
They are very dependable and I have never experience any outages
Read full review
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
Paycom
It is a solid product and was out first payroll software that we have used
Read full review
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
Paycom
Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.
Read full review
In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
Paycom
They were a sales person and not really a good trainer.
Read full review
Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review
Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Read full review
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Read full review
Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
Paycom
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now and I have much more control in the system than I did previously. Paycom's reporting capabilities are also outstanding in comparison to ADP's. The system as a whole is overall a superior product in comparison to what we utilized previously
Read full review
Scalability
ADP
It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.
Read full review
Paycom
They are not able to meet our current needs
Read full review
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
Paycom
  • Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
  • Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
  • Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

Paycom Screenshots

Screenshot of Screenshot of Screenshot of