What users are saying about
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Top Rated
1781 Ratings
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411 Ratings

ADP Workforce Now

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Top Rated
1781 Ratings
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Score 8 out of 100

Paycom

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411 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • ADP Workforce Now ranks higher in 7 feature sets: Human Resource Management, Payroll Management, Asset Management, HR Reporting, Onboarding, Performance and Goals, Recruiting / ATS
  • Paycom ranks higher in 4 feature sets: Leave and Attendance Management, Employee Self Service, Performance Management, Succession Planning

Human Resource Management

7.7

ADP Workforce Now

77%
7.5

Paycom

75%
ADP Workforce Now ranks higher in 4/7 features

Employee demographic data

8.4
84%
834 Ratings
7.8
78%
204 Ratings

Employment history

8.2
82%
864 Ratings
8.0
80%
194 Ratings

Job profiles and administration

7.9
79%
817 Ratings
7.7
77%
194 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.7
77%
839 Ratings
7.8
78%
195 Ratings

Organizational charting

6.8
68%
586 Ratings
7.2
72%
144 Ratings

Organization and location management

7.4
74%
648 Ratings
6.6
66%
168 Ratings

Compliance data (COBRA, OSHA, etc.)

7.4
74%
596 Ratings
7.5
75%
161 Ratings

Payroll Management

8.2

ADP Workforce Now

82%
7.8

Paycom

78%
ADP Workforce Now ranks higher in 5/7 features

Pay calculation

8.6
86%
916 Ratings
7.8
78%
232 Ratings

Support for external payroll vendors

7.7
77%
362 Ratings
6.4
64%
47 Ratings

Off-cycle/On-Demand payment

8.1
81%
237 Ratings
8.6
86%
13 Ratings

Benefit plan administration

8.0
80%
740 Ratings
7.7
77%
198 Ratings

Direct deposit files

8.7
87%
907 Ratings
8.4
84%
232 Ratings

Salary revision and increment management

8.1
81%
714 Ratings
8.5
85%
192 Ratings

Reimbursement management

8.0
80%
432 Ratings
7.1
71%
127 Ratings

Leave and Attendance Management

7.9

ADP Workforce Now

79%
8.0

Paycom

80%
Paycom ranks higher in 3/3 features

Approval workflow

8.0
80%
708 Ratings
8.4
84%
199 Ratings

Balance details

7.8
78%
740 Ratings
7.9
79%
200 Ratings

Annual carry-forward and encashment

7.8
78%
598 Ratings
7.9
79%
167 Ratings

Employee Self Service

8.1

ADP Workforce Now

81%
8.3

Paycom

83%
Paycom ranks higher in 3/5 features

View and generate pay and benefit information

8.6
86%
904 Ratings
8.5
85%
241 Ratings

Update personal information

8.6
86%
892 Ratings
8.8
88%
241 Ratings

View company policy documentation

8.3
83%
718 Ratings
8.0
80%
210 Ratings

Employee recognition

7.5
75%
339 Ratings
7.7
77%
118 Ratings

View job history

7.7
77%
32 Ratings
8.3
83%
186 Ratings

Asset Management

6.0

ADP Workforce Now

60%
4.6

Paycom

46%
ADP Workforce Now ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
12 Ratings
4.6
46%
26 Ratings

HR Reporting

7.3

ADP Workforce Now

73%
6.7

Paycom

67%
ADP Workforce Now ranks higher in 3/3 features

Report builder

7.4
74%
854 Ratings
7.4
74%
196 Ratings

Pre-built reports

7.5
75%
850 Ratings
7.4
74%
195 Ratings

Ability to combine HR data with external data

7.0
70%
510 Ratings
5.4
54%
55 Ratings

Onboarding

8.1

ADP Workforce Now

81%
7.4

Paycom

74%
ADP Workforce Now ranks higher in 2/2 features

New hire portal

8.3
83%
56 Ratings
7.9
79%
191 Ratings

Manager tracking tools

7.9
79%
45 Ratings
6.9
69%
163 Ratings

Performance and Goals

7.5

ADP Workforce Now

75%
5.9

Paycom

59%
ADP Workforce Now ranks higher in 3/4 features

Corporate goal setting

7.7
77%
219 Ratings
4.0
40%
36 Ratings

Individual goal setting

7.5
75%
268 Ratings
7.4
74%
107 Ratings

Line-of sight-visibility

7.4
74%
219 Ratings
4.4
44%
35 Ratings

Performance tracking

7.5
75%
258 Ratings
7.9
79%
113 Ratings

Performance Management

7.5

ADP Workforce Now

75%
7.7

Paycom

77%
Paycom ranks higher in 5/5 features

Performance plans

7.3
73%
331 Ratings
7.5
75%
137 Ratings

Performance improvement plans

7.3
73%
285 Ratings
7.4
74%
129 Ratings

Review status tracking

7.4
74%
339 Ratings
7.7
77%
132 Ratings

Review reminders

7.6
76%
346 Ratings
7.9
79%
138 Ratings

Multiple review frequency

7.6
76%
287 Ratings
8.0
80%
121 Ratings

Succession Planning

6.0

ADP Workforce Now

60%
6.7

Paycom

67%
ADP Workforce Now ranks higher in 2/4 features

Create succession plans/pools

5.8
58%
6 Ratings
9.1
91%
24 Ratings

Candidate ranking

5.8
58%
6 Ratings
6.7
67%
30 Ratings

Candidate search

6.3
63%
7 Ratings
5.6
56%
33 Ratings

Candidate development

6.2
62%
6 Ratings
5.2
52%
29 Ratings

Recruiting / ATS

6.9

ADP Workforce Now

69%
6.5

Paycom

65%
ADP Workforce Now ranks higher in 6/7 features

Job Requisition Management

7.8
78%
329 Ratings
6.7
67%
121 Ratings

Company Website Posting

7.9
79%
326 Ratings
6.7
67%
121 Ratings

Publish to Social Media

7.4
74%
264 Ratings
6.2
62%
96 Ratings

Job Search Site Posting

7.5
75%
289 Ratings
6.5
65%
110 Ratings

Duplicate Candidate Prevention

2.3
23%
8 Ratings
6.3
63%
106 Ratings

Applicant Tracking

7.7
77%
329 Ratings
6.8
68%
127 Ratings

Notifications and Alerts

7.8
78%
348 Ratings
6.7
67%
130 Ratings

Attribute Ratings

  • ADP Workforce Now is rated higher in 3 areas: Likelihood to Recommend, Implementation Rating, Product Scalability
  • Paycom is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, In-Person Training, Online Training

Likelihood to Recommend

8.0

ADP Workforce Now

80%
1007 Ratings
7.2

Paycom

72%
256 Ratings

Likelihood to Renew

8.8

ADP Workforce Now

88%
78 Ratings
9.1

Paycom

91%
12 Ratings

Usability

7.7

ADP Workforce Now

77%
72 Ratings
8.3

Paycom

83%
16 Ratings

Availability

8.2

ADP Workforce Now

82%
19 Ratings
9.1

Paycom

91%
1 Rating

Performance

7.8

ADP Workforce Now

78%
17 Ratings
8.2

Paycom

82%
1 Rating

Support Rating

7.5

ADP Workforce Now

75%
414 Ratings
8.5

Paycom

85%
54 Ratings

In-Person Training

4.8

ADP Workforce Now

48%
8 Ratings
6.4

Paycom

64%
1 Rating

Online Training

6.5

ADP Workforce Now

65%
17 Ratings
7.3

Paycom

73%
1 Rating

Implementation Rating

6.4

ADP Workforce Now

64%
52 Ratings
4.4

Paycom

44%
6 Ratings

Product Scalability

7.6

ADP Workforce Now

76%
668 Ratings
5.5

Paycom

55%
1 Rating

Likelihood to Recommend

ADP Workforce Now

ADP Workforce Now is a leading player and has experience in this space. They are constantly evolving and creating solutions for us, so I know I am not stuck with old technology. They provide news and industry updates that I greatly appreciate and use as one of my main sources of keeping up in the industry. I also take advantage of their webinars as often as I can. There are also so many layers to what they do, and that can sometimes be a challenge to determine who the right person is to talk to. The online help request and ticketing system have been valuable to me to get the help I need. For the most part, there is a very efficient response and only occasionally have I had an issue with not getting a timely reply.
Ginny Haralson | TrustRadius Reviewer

Paycom

If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.
Anonymous | TrustRadius Reviewer

Pros

ADP Workforce Now

  • Employee profiles; pay, personal, and employment are easy to navigate and edit.
  • Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
  • We can easily upload a file with hourly employees' hours.
Mariana Shih | TrustRadius Reviewer

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

Cons

ADP Workforce Now

  • After updates, the system is often buggy, which is annoying.
  • Running custom reports is an awesome addition but it is complicated for new users.
  • The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
Brandon Cerney | TrustRadius Reviewer

Paycom

  • Would like to see more options when creating a custom report.
  • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
  • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
  • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Fran Bosch | TrustRadius Reviewer

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$0

ADP Workforce Now Editions & Modules

Edition
EssentialContact sales team
EnhancedContact sales team
CompleteContact sales team
HR ProContact sales team
Payroll EssentialsContact sales team
HR PlusContact sales team
Hiring AdvantageContact sales team
Performance PlusContact sales team
  1. none
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Paycom Editions & Modules

Additional Pricing Details

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.8
Based on 78 answers
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Samuel Rodriguez | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 12 answers
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Renata Falbo | TrustRadius Reviewer

Usability

ADP Workforce Now

ADP Workforce Now 7.7
Based on 72 answers
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
Melissa Rauch | TrustRadius Reviewer

Paycom

Paycom 8.3
Based on 16 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

ADP Workforce Now

ADP Workforce Now 8.2
Based on 19 answers
ADP outages are very rare
Stephanie Swap | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

ADP Workforce Now

ADP Workforce Now 7.8
Based on 17 answers
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Stephanie Bidle | TrustRadius Reviewer

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

ADP Workforce Now

ADP Workforce Now 7.5
Based on 414 answers
It is clear that ADP Workforce Now is consistently supported with new updates and Beta testing new functions. While I can't say I've utilized every function or tries many of the new ones that come out, it is clear that the product will be supported well for a long time. ADP isn't going anywhere.
Meir Brodsky | TrustRadius Reviewer

Paycom

Paycom 8.5
Based on 54 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

In-Person Training

ADP Workforce Now

ADP Workforce Now 4.8
Based on 8 answers
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Stephanie Bidle | TrustRadius Reviewer

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

ADP Workforce Now

ADP Workforce Now 6.5
Based on 17 answers
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Nancy Carey | TrustRadius Reviewer

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

ADP Workforce Now

ADP Workforce Now 6.4
Based on 52 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP | TrustRadius Reviewer

Paycom

Paycom 4.4
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

ADP Workforce Now

ADP is a lot more user friendly both on the administrator and employee side and the reports can be converted to Excel to help when doing various projects for the company. Ceridian is the only one that I have used [in] respect to benefits, so I can't compare any of the other products.
Amanda Rohde | TrustRadius Reviewer

Paycom

Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
Michelle Armour | TrustRadius Reviewer

Scalability

ADP Workforce Now

ADP Workforce Now 7.6
Based on 668 answers
Being that we are a smaller organization, I know it easily can scale as we grow. Knowing that they are able to adapt from large companies to smaller ones supports that they have a great scalable infrastructure in place. I am happy with the improved support and options to access support as well.
Lavette Bobbitt | TrustRadius Reviewer

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

ADP Workforce Now

  • Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
  • Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.
Julie Snow | TrustRadius Reviewer

Paycom

  • Cut payroll processing time from 1 week to 2 days.
  • Cut ACA reporting time from 2 weeks to 2 days.
  • Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes.
Cecilia Terrazas | TrustRadius Reviewer

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