ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Paycom
Score 7.7 out of 10
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Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
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Pricing
ADP Workforce Now
Paycom
Editions & Modules
Essential
Contact sales team
Enhanced
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Complete
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HR Pro
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Payroll Essentials
Contact sales team
HR Plus
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Hiring Advantage
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Performance Plus
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No answers on this topic
Offerings
Pricing Offerings
ADP Workforce Now
Paycom
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
ADP is similar to Paycom but I think Paycom was a bit more user-friendly. ADP Time and Attendance is much easier to use than Kronos was. In my experience, I was using an older version of Kronos.
My organization did consider switching to Paycom at one point in time, but ultimately stayed with ADP Workforce Now. We evaluated Paycom and found the platform to be less efficient. Overall, it was not as intricate as ADP. ADP Workforce Now has far more available tools and is …
The splitting out of a person's fund sources. Paycom had better attendance tracking. We came back to ADP because of the fund source issue and the lack of support we received and are now kind of feeling from ADP
The employee facing app for Paycom is better than ADP but on the back side administration ADP is more robust and provides a better experience for the payroll professional.
They pale compared to ADP because they each have broken systems that do not flow from beginning to end. Another system is required to support all of the functions needed to process payroll. That puts too much on me, the person, instead of the system. We should work smarter, not …
Many of my friends use ADP Workforce in their company, and they are very happy with this HCM software. For me, ADP Workforce Now is easier to use and understand, they provide more great options for their customers, and you can use this HCM software for many different …
ADP Workforce Now has the ability to be an all-in-one HRIS, Payroll system, ATS, and benefits management system without having any continuity issues. Easy to use and logical to use. Things are where you would think they would be without research, more of a common sense-built …
ADP WFN has proven its quality over time and has remained competitive in the marketplace keeping up with new features and functionality provided by other products.
The one thing that immediately stands out is definitely the customer service. ADP is very helpful and always has a solution. Payroll reports are available to us immediately. There is no waiting period.
Although I didn't select ADP Workforce Now for our company, I can say that it stacks up a lot better than other systems I've used or evaluated in the past. The payroll module is user-friendly and very intuitive. It didn't take my team very long at all to get the process down …
I used ADP WFN in the past, and while I imagine (and hope) they've updated their archaic tool by now, Paycom was light years ahead of them at that point in time. When we evaluated ADP vs Paycom, ADP was the incumbent so they were arrogant enough to think we wouldn't make the …
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now …
Paycom is very user-friendly. Managers can review and approve employee timecards easily. The entire HRIS system allows information to flow together seamlessly. Your general ledger is tailored to your payroll and reporting needs. You no longer need multiple systems, you can do …
ADP did not provide all we needed easily. We had to fight to get reports. CS reps were almost none-existent. Invoices were not itemized so we know what we were paying for.
ADP is not user friendly unless you are familiar with the system. Our employees experienced issues with locating things because there are too many options for the user toolbar. ADP is very standardized unlike Paycom's customized/tailored system. We need a completely flexible …
Paycom is hands down way better for us. They helped us make our payroll simpler and more manageable. Paycom's dedicated staff was knowledgeable in all areas of the system not just one. ADP was to clunky for our payroll, which shouldn't be that difficult. ADP changed our …
We had numerous issues with ADP's customer support. Many times my payroll would error out and I would sit on hold for over an hour just to get someone to clear the error and send me the payroll register back. With Paycom I am in control of downloading my payroll registers, …
ADP was not fully integrated within the various categories for HR & payroll which meant we often had to work from several different software and system to accomplish simply task. This resulted in countless hours trying to complete things that are integrated within Paycom. It …
In my opinion, ADP is a clunky system that has many positives, but overall I think it is not user friendly and doesn't have the majority of the tools we want as we continued pushing our company forward. I believe Paycom has many more tools, is more user friendly and our …
We selected Paycom for its functional, user-friendly platform. They continue to make improvements and add features that are beneficial to HR and Payroll professionals.
Paycom is very similar to ADP but better. ADP was more rigid in certain areas. I did not have issues with ADP. Paylocity... their system was falling apart. I would get kicked out of the time card system, holiday pay would remove itself from an employees time card and I was …
Paycom is much more user friendly, reports are easier to work through and build, and Time & Attendance/Employee Self Service is much more user friendly for our employees
It used to take me hours to work between ADP Resource and ezLabor, Paycom does it in less than 30. We also must have been getting the bonus rate from ADP because it's a lot cheaper than what they were billing us for their outdated and discontinued software. I have used other …
We selected Paycom because of the user-friendly features for HR staff and all employees. It has been easy to implement, learn, and utilize. We also are saving significant money by switching to Paycom.
No comparison Paycom has great system and top customer service and each company has their own dedicated customer service representative. There is never a hold time you always get a live rep on the phone. You also have the ability to email your dedicated rep if you have a …
The navigation capability from ADP into Paycom is night and day. ADP was cumbersome and utilization of ADP meant that you had to switch back and forth between their own platforms which were time-consuming. Autosave passwords would pop up for the wrong app every time, log-ins …
After using all the big-name platforms when I was doing HR consulting, Paycom is my favorite. The only one that comes close is Paylocity, but I choose Paycom due to the better customer service and ease of use of the platform.
It is well suited for companies that have over 50 employees working in multiple departments and should be allocated in specific ways. It can help get all their information from the beginning point of interviews to the end in which a check is produced, allowing the employee to update their information and add their direct deposit.
Paycom is great for smaller to mid-sized companies. The Betti feature is extremely helpful for sales teams and others with commissions or bonus structures. Having the availability for them to review their stub for accuracy has been very helpful and beneficial. The accuracy of pay is important, and Betti helps provide the most accuracy.
Paycom will find a solution. Our attendance tracking isn't simple, but Paycom found a way to integrate our unique process into their design.
Government and compliance tracking is integrated with the entire system. You can track all ACA, FMLA, Workplace Injuries, COBRA, Unemployment, Training, and more in the same place that you track payroll and benefits. The entire system flows together seamlessly. We were able to combine 3 other programs into one when we switched to Paycom.
Employees appreciate the Paycom app. They can complete onboarding, trainings, benefit enrollment, check PTO balances, request PTO, view their timecards and pay history all in one place. They especially enjoy the ability to clock in/out on their mobile devices.
I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
The customer service for starters. I used ADP for years and the customer service was awful. Their software is not user friendly either. When they upgrade something, they do not train you. The last straw I had with ADP was when they made complete chaos out of our open enrollment and our manuals team did not enroll employees until 13 days after they were supposed to be enrolled. I processed Payroll in Quickbooks which was just that, only payroll. I did all HR myself, including taxes. It doesn't really compare to Paycom in that sense. I chose Paycom because 1, the person that sold me on it knew their product in and out. The pricing was better than others with more options. What they could offer as far as onboarding, HR, payroll and employee self service was perfect. Has exceeded my expectations.
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.