ADP Workforce Now vs Paycom

• Employee profiles; pay, personal, and employment are easy to navigate and edit.
• Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
• We can easily upload a file with hourly employees' hours.

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• Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
• Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
• Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
• Received thorough personal instruction/training on the use of the online software program.

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• After updates, the system is often buggy, which is annoying.
• Running custom reports is an awesome addition but it is complicated for new users.
• The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.

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• Would like to see more options when creating a custom report.
• Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
• On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
• It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.

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• Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
• Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.

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• Cut payroll processing time from 1 week to 2 days.
• Cut ACA reporting time from 2 weeks to 2 days.
• Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes.

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