ADP Workforce Now vs Paycom | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 695 reviews and ratings

Score 7.2 out of 10

Based on 123 reviews and ratings

Feature Rating Comparison

ADP Workforce Now

Paycom

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

ADP Workforce Now

Paycom

Pay calculation

Support for external payroll vendors

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

ADP Workforce Now

Paycom

Approval workflow

Balance details

Annual carry-forward and encashment

ADP Workforce Now

Paycom

View and generate pay and benefit information

Update personal information

View company policy documentation

Employee recognition

View job history

ADP Workforce Now

Paycom

Tracking of all physical assets

ADP Workforce Now

Paycom

Report builder

Pre-built reports

Ability to combine HR data with external data

ADP Workforce Now

Paycom

New hire portal

Manager tracking tools

ADP Workforce Now

Paycom

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

ADP Workforce Now

Paycom

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

ADP Workforce Now

Paycom

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

ADP Workforce Now

Paycom

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

ADP is fantastic about communicating to the administrators of any updates and/or changes that will occur to the system.
They offer free webinars to their customers.
Client Support is just amazing! They are so helpful and always have the answers.
The reporting features are one of the reasons I love Workforce Now.

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Human Resources Manager

South Barrington Park DistrictGovernment Relations, 51-200 employees

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Our sales rep. has answered all our questions and fulfilled our growing and changing needs.
Paycom training for all employees was very easy to follow and the trainer was very professional
When needs change, customer service reps are very friendly and eager to help

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Service Manager

Chappell SupplyEnvironmental Services, 11-50 employees

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Cons

The reporting function has gotten better although it could still be slightly improved. I would like to see an example of the reports along with the data included.
They need a better system to track FMLA and other leaves.
It would be nice for them to have a module built just for a vacation donation policy.

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Pattie Curry, SPHR, SHRM-SCP, MBA

Human Resources Manager

TSI IncorporatedMechanical or Industrial Engineering, 501-1000 employees

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I'd like to see the user and client login credentials managed as a true multilevel authentication instead of needing to log in to separate applications.
I'd like to see a free SSO implementation.
It'd be cool to see an API framework to allow more integration into other LOB applications. Expense management could flow directly from my corporate credit card accounts into Paycom if I had an API for expense management. (Example)

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CEO

BIS - Technology for Your InformationComputer Software, 51-200 employees

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Likelihood to Renew

ADP Workforce Now 8.9

Based on 34 answers

I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software

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Mark Michaels, PHR

HR Generalist

EKOS CorporationAviation & Aerospace, 51-200 employees

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Paycom 9.1

Based on 3 answers

Paycom has been the best company decision for us!

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Jeanean South, MA, CFRE

Executive Director

Green Shoe FoundationNon-Profit Organization Management, 1-10 employees

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Usability

ADP Workforce Now 8.3

Based on 19 answers

Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.

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Christopher Carey, HRIP

Sr HRIS Analyst

DigitalGlobeInformation Technology and Services, 1001-5000 employees

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Paycom 9.1

Based on 1 answer

Paycom is exceptionally user friendly!

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Jeanean South, MA, CFRE

Executive Director

Green Shoe FoundationNon-Profit Organization Management, 1-10 employees

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Support

ADP Workforce Now 7.2

Based on 18 answers

The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.

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Payroll General Accountant

Reformed Church in AmericaReligious Institutions, 51-200 employees

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Paycom 8.0

Based on 5 answers

The ease of use is just so great. We have a small office with inexperienced people and this made it easy to use. learn, and teach.

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Training Specialist

PieologyRestaurants, 501-1000 employees

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Online Training

ADP Workforce Now 8.2

Based on 5 answers

The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application

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Document Publications Specialist / Control Clerk - Contractor

American Airlines / US AirwaysAirlines/Aviation, 10,001+ employees

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No score

No answers yet

No answers on this topic

Implementation

ADP Workforce Now 6.8

Based on 11 answers

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

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Caroline Dula, CPP

Sr. Payroll Administrator

Frontier Systems IntegratorsSecurity and Investigations, 201-500 employees

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Paycom 9.1

Based on 1 answer

Implementing Paycom as our trusted HR/Payroll management company was extremely effortless and the transition was seamless.

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Jeanean South, MA, CFRE

Executive Director

Green Shoe FoundationNon-Profit Organization Management, 1-10 employees

View all 1 answers on this topic

Alternatives Considered

I liked Kronos and we had Payroll Centrics Evolution Management on board to go to a bigger company. I would have liked to go to Kronos which I used for many years. They went with our sister company's ADP and I was forced to use ADP. I had used ADP prior to Kronos and had major service issues and did not like the attention that our account was not receiving.

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HR/PRManager

Tri-West,LtdWarehousing, 201-500 employees

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I only compared Paycom to ADP and the decision was simple for me. Not only was the cost for Paycom less, but the entire system was online and accessible to me at all times. ADP seemed to be pieced together and somewhat difficult to use. I have never used another payroll company and if I have it my way, I never will. Now that we are set up I honestly don't know why we would want to change!

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Broker/Associate Realtor

Keller Williams Realty Edmond, OklahomaReal Estate, 1-10 employees

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Scalability

ADP Workforce Now 7.8

Based on 35 answers

We have been expanding the functions within ADP Workforce Now - we added Time and Atendance this year and plan on using other features to help us grow and scale our payroll. I find as the complexities of our payroll increase, ADP Workforce Now can handle and grow with our needs and desires.

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Assistant Director, Master of Science in Entrepreneurship and Innovation

USC Marshall School of BusinessHigher Education, 10,001+ employees

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No score

No answers yet

No answers on this topic

Return on Investment

Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.

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VP- Sales/Marketing/HR

Wilco Cabinet Makers, IncDesign, 51-200 employees

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The system saves us many man hours and salary costs due to the online capabilities of the program. I was able to reduce the admin staff by one full member just due to the lack of paper shuffling because of Paycom's documents section.

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HR Manager, Payroll/Benefits & Organizational Development

Nova Medical CentersMedical Practice, 501-1000 employees

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Screenshots

See All (3) ADP Workforce Now Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

ADP Workforce Now

Paycom

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