What users are saying about

ADP Workforce Now

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484 Ratings

Paycom

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101 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

Paycom

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101 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Paycom

Paycom is suited to meet the needs of all sizes of companies. I have a business friend who has begun to use Paycom with his 10 employee company and is extremely pleased with the solutions Paycom has provided. He moved his business because of my current situation working for a company of over 2000 people, and Paycom's ability to meet our needs. They offer solutions regardless of size and scope. More importantly, they are easy to work with and genuinely care about those they are serving.
Chris Rose profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.7
Paycom
7.8
Employee demographic data
ADP Workforce Now
8.2
Paycom
7.5
Employment history
ADP Workforce Now
8.2
Paycom
7.3
Job profiles and administration
ADP Workforce Now
7.7
Paycom
8.5
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
Paycom
7.7
Organizational charting
ADP Workforce Now
6.6
Paycom
7.2
Organization and location management
ADP Workforce Now
7.5
Paycom
8.1
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.1
Paycom
8.1

Payroll Management

ADP Workforce Now
8.1
Paycom
8.1
Pay calculation
ADP Workforce Now
8.7
Paycom
8.1
Support for external payroll vendors
ADP Workforce Now
7.5
Paycom
8.3
Benefit plan administration
ADP Workforce Now
8.0
Paycom
7.4
Direct deposit files
ADP Workforce Now
8.6
Paycom
8.4
Salary revision and increment management
ADP Workforce Now
7.9
Paycom
8.0
Reimbursement management
ADP Workforce Now
8.0
Paycom
8.5

Leave and Attendance Management

ADP Workforce Now
8.2
Paycom
7.3
Approval workflow
ADP Workforce Now
8.1
Paycom
7.9
Balance details
ADP Workforce Now
8.1
Paycom
6.6
Annual carry-forward and encashment
ADP Workforce Now
8.2
Paycom
7.4

Employee Self Service

ADP Workforce Now
8.2
Paycom
7.9
View and generate pay and benefit information
ADP Workforce Now
8.7
Paycom
8.1
Update personal information
ADP Workforce Now
8.7
Paycom
8.3
View company policy documentation
ADP Workforce Now
8.6
Paycom
7.9
Employee recognition
ADP Workforce Now
7.6
Paycom
8.1
View job history
ADP Workforce Now
7.6
Paycom
7.1

Asset Management

ADP Workforce Now
6.0
Paycom
8.3
Tracking of all physical assets
ADP Workforce Now
6.0
Paycom
8.3

HR Reporting

ADP Workforce Now
7.2
Paycom
7.4
Report builder
ADP Workforce Now
7.2
Paycom
7.1
Pre-built reports
ADP Workforce Now
7.1
Paycom
7.1
Ability to combine HR data with external data
ADP Workforce Now
7.2
Paycom
7.9

Onboarding

ADP Workforce Now
5.5
Paycom
8.3
New hire portal
ADP Workforce Now
6.1
Paycom
8.3
Manager tracking tools
ADP Workforce Now
4.8
Paycom
8.4

Performance and Goals

ADP Workforce Now
7.7
Paycom
7.9
Corporate goal setting
ADP Workforce Now
7.6
Paycom
8.1
Individual goal setting
ADP Workforce Now
7.8
Paycom
7.9
Line-of sight-visibility
ADP Workforce Now
7.6
Paycom
7.8
Performance tracking
ADP Workforce Now
7.9
Paycom
7.9

Performance Management

ADP Workforce Now
7.4
Paycom
8.2
Performance plans
ADP Workforce Now
7.6
Paycom
8.2
Performance improvement plans
ADP Workforce Now
7.4
Paycom
8.5
Review status tracking
ADP Workforce Now
7.6
Paycom
8.5
Review reminders
ADP Workforce Now
7.3
Paycom
7.8
Multiple review frequency
ADP Workforce Now
7.2
Paycom
8.1

Succession Planning

ADP Workforce Now
6.0
Paycom
8.2
Create succession plans/pools
ADP Workforce Now
5.8
Paycom
8.7
Candidate ranking
ADP Workforce Now
5.7
Paycom
8.1
Candidate search
ADP Workforce Now
6.3
Paycom
7.9
Candidate development
ADP Workforce Now
6.2
Paycom
8.1

Recruiting / ATS

ADP Workforce Now
6.8
Paycom
8.1
Job Requisition Management
ADP Workforce Now
8.1
Paycom
8.3
Company Website Posting
ADP Workforce Now
7.8
Paycom
8.2
Publish to Social Media
ADP Workforce Now
7.7
Paycom
7.8
Job Search Site Posting
ADP Workforce Now
6.9
Paycom
8.2
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Paycom
8.2
Applicant Tracking
ADP Workforce Now
7.4
Paycom
8.2
Notifications and Alerts
ADP Workforce Now
7.7
Paycom
7.9

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • Addressing the needs of the company-- they tailor the offerings to meet the size, scope, and need of the company they are working for. This allows a company to grow alongside Paycom.
  • One Source-- Paycom got it right. One place to meet the needs of leadership and employee. Having all of the business solutions in one spot makes it more efficient for administration and the employee, which ultimately leads to a better work environment.
  • Easy to use website-- Everything you need to know is contained in one area. When new features are added, or a new employee is hired, they can work through the training deck to have any and all questions answered
Chris Rose profile photo

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • In order for users to access the website, it is required to enter 3 items- username, password, and the last four digits of your social security number. Most websites only require secure login using 2 pieces of information.
  • So far, everything has gone smoothly, and we do not have any real complaints
Chris Rose profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
I would definitely support renewing ADP's WFN project because it hasn't left me wanting for anything. All products have minor nuances that could use improving and I genuinely believe that as long as we're providing that feedback to ADP then they will use it to leverage their resources to make the most requested changes in future versions of the software
Mark Michaels, PHR profile photo
Paycom9.1
Based on 2 answers
Paycom has been the best company decision for us!
Jeanean South, MA, CFRE profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
Paycom9.1
Based on 1 answer
Paycom is exceptionally user friendly!
Jeanean South, MA, CFRE profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
They are good but not great.
Dennis Abrahamson profile photo
Paycom9.1
Based on 1 answer
The Paycom support team always exceeds my expectations in their timely, skillful and efficient assistance!
Jeanean South, MA, CFRE profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Paycom9.1
Based on 1 answer
Implementing Paycom as our trusted HR/Payroll management company was extremely effortless and the transition was seamless.
Jeanean South, MA, CFRE profile photo

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
None of the above payroll companies even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the above companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The above companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies.
Chad Rogers, CLU, ChFC profile photo

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • I truly do not know this answer.
Crystal Ogburn, SHRM-CP profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Paycom

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details