ADP Workforce Now vs TriNet

• The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
• The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
• Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.

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• TriNet provides a wide range of topnotch benefit providers - medical, dental, vision, insurance, legal services, etc. - for the organization to choose from and present to staff.
• TriNet client services is fast, responsive and knowledgeable when you contact them with questions about the marketplace, options, or how to navigate the online portal as an administrator or employee user.
• TriNet onboarding was so easy and quick. The account team at TriNet explains the process, walks you through each step, and asks and answers questions to customize your benefits and processes to meet your organization's needs.
• TriNet reports are plentiful and easy to access. These can be printed, downloaded or emailed, which makes working with remote support services like a bookkeeper or accountant so simple.

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• There are often long waits for a customer service representative.
• We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
• When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.

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• My only complaint at all about TriNet is that I think their web portal could be more user-friendly but I even feel as if they've been trying to address that consideration in the past couple of years.

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• As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
• Far fewer payroll errors leads to improved employee moral and less time fixing said errors.

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• With TriNet I feel confident that our company is staying within HR compliance and government regulations.
• TriNet allows me to be efficient in payroll processing and provides visibility for employees into their wealth management.

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