ADP Workforce Now vs. TriNet

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
TriNet
Score 7.2 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
ADP Workforce NowTriNet
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowTriNet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowTriNet
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
We have received quotes from Paychex and TriNet. Their competitors seem to have a more streamlined process. The only problem is they want to bundle their services with human resource management and our company already has in-house HR administration.
Chose ADP Workforce Now
I have exited 3 PEOs now and brought my business to ADP in house. My experience is with TriNet's PEO, Paychex's PEO and ADP Workforce Now. ADP beats both TriNet PEO and Paychex PEO as I couldn't wait to exit from TriNet and Paychex. Workforce Now will eventually be in a …
Chose ADP Workforce Now
The clarity of reporting was why I chose ADP - as well as the robustness of the employee portal & the mobile app. The payroll function is relatively standard, but we chose it for the level of control and flexibility it afforded, especially after coming out of a PEO solution …
TriNet
Chose TriNet
HR Support and Time tracking for Meal Penalty.
Chose TriNet
TriNet outperforms ADP, Paycom, and paychex is support and compliance for sure. The only other system I've tried that has anything on TriNet's capabilites and interface is BambooHR... If I could mash the 2 systems together, I would!
Chose TriNet
ADP allowed for customization and access to change everything on their portal on behalf of employees.
Chose TriNet
TriNet provides lots of very personalized client service unlike ADP.
Chose TriNet
We prefer TriNet because of the ease of use, and because several of us are familiar with TriNet from previous companies. Many employees also preferred TriNet for the same reasons. Employees appreciate having access to all their paystubs, W-2 forms etc. even long after they …
Chose TriNet
BambooHR is what we use Company-wide. We absolutely love it for its simplicity and user-friendliness, on that it really beats TriNet. That being said, we don't use BambooHR for payroll where TriNet seems to cover it really well and with the TriNet HR support team, we can always …
Chose TriNet
We evaluated a few products for payroll and for benefits and at the time TriNet was the only one we found which offered a wide range of health care plans. We are considering evaluating other options again to see if there are cost savings or if down the line a product emerges …
Chose TriNet
It is difficult to compare companies and services, but I really appreciate the personal attention and care my clients get from TriNet.
Chose TriNet
ADP is not nearly as easy to communicate with or too helpful when assistance is needed. Nor do they assist with benefits administration.
Chose TriNet
TriNet's system is similar in many respects to the HRIS and payroll systems offered by the other providers; what sets TriNet apart is the one stop shop for HR; everything is available under one provider with linked system functionality. In addition, most providers give you a …
Top Pros
Top Cons
Features
ADP Workforce NowTriNet
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1021 Ratings
4% below category average
TriNet
7.0
631 Ratings
12% below category average
Employee demographic data8.1901 Ratings7.0430 Ratings
Employment history8.2937 Ratings7.0469 Ratings
Job profiles and administration7.9889 Ratings6.7439 Ratings
Workflow for transfers, promotions, pay raises, etc.7.4916 Ratings7.3528 Ratings
Organizational charting6.7641 Ratings6.5360 Ratings
Organization and location management7.5702 Ratings7.0381 Ratings
Compliance data (COBRA, OSHA, etc.)7.4648 Ratings7.7492 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1033 Ratings
2% below category average
TriNet
8.0
688 Ratings
0% below category average
Pay calculation8.5994 Ratings8.1662 Ratings
Support for external payroll vendors7.1389 Ratings8.05 Ratings
Off-cycle/On-Demand payment7.7293 Ratings8.1187 Ratings
Benefit plan administration7.9796 Ratings7.9673 Ratings
Direct deposit files8.6982 Ratings8.8625 Ratings
Salary revision and increment management7.7768 Ratings8.1547 Ratings
Reimbursement management7.4467 Ratings7.3335 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.6
843 Ratings
7% below category average
TriNet
7.0
434 Ratings
15% below category average
Approval workflow7.8765 Ratings6.9352 Ratings
Balance details7.6798 Ratings7.0414 Ratings
Annual carry-forward and encashment7.5646 Ratings6.9334 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
7.9
1013 Ratings
3% below category average
TriNet
8.0
671 Ratings
2% below category average
View and generate pay and benefit information8.2976 Ratings9.2649 Ratings
Update personal information8.5967 Ratings8.2663 Ratings
View company policy documentation8.1781 Ratings8.5559 Ratings
Employee recognition7.0364 Ratings5.4192 Ratings
View job history7.732 Ratings8.7488 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
26% below category average
TriNet
1.0
1 Ratings
155% below category average
Tracking of all physical assets6.012 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
6.9
943 Ratings
10% below category average
TriNet
7.4
556 Ratings
3% below category average
Report builder7.3926 Ratings7.2471 Ratings
Pre-built reports7.4922 Ratings7.5525 Ratings
Ability to combine HR data with external data6.1549 Ratings7.5258 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.0
115 Ratings
14% below category average
TriNet
7.9
550 Ratings
2% below category average
New hire portal7.4111 Ratings8.3549 Ratings
Manager tracking tools6.691 Ratings7.6335 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
309 Ratings
5% below category average
TriNet
6.4
84 Ratings
25% below category average
Corporate goal setting8.0238 Ratings6.474 Ratings
Individual goal setting8.0289 Ratings6.382 Ratings
Line-of sight-visibility7.6236 Ratings6.573 Ratings
Performance tracking7.9282 Ratings6.581 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
400 Ratings
9% below category average
TriNet
7.3
153 Ratings
9% below category average
Performance plans7.3359 Ratings6.9130 Ratings
Performance improvement plans7.3307 Ratings7.1127 Ratings
Review status tracking7.5364 Ratings7.0122 Ratings
Review reminders7.2377 Ratings8.0131 Ratings
Multiple review frequency7.2312 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
28% below category average
TriNet
7.3
60 Ratings
9% below category average
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings8.21 Ratings
Candidate search6.37 Ratings7.257 Ratings
Candidate development6.26 Ratings6.753 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.8
420 Ratings
14% below category average
TriNet
6.4
95 Ratings
20% below category average
Job Requisition Management7.5365 Ratings6.372 Ratings
Company Website Posting8.1357 Ratings5.51 Ratings
Publish to Social Media6.9286 Ratings4.858 Ratings
Job Search Site Posting7.2320 Ratings6.272 Ratings
Duplicate Candidate Prevention2.38 Ratings9.11 Ratings
Applicant Tracking7.0361 Ratings6.676 Ratings
Notifications and Alerts8.3382 Ratings6.385 Ratings
Best Alternatives
ADP Workforce NowTriNet
Small Businesses
Patriot Software
Patriot Software
Score 9.2 out of 10
Patriot Software
Patriot Software
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce NowTriNet
Likelihood to Recommend
8.2
(1088 ratings)
7.2
(704 ratings)
Likelihood to Renew
7.3
(82 ratings)
6.4
(50 ratings)
Usability
5.2
(79 ratings)
7.3
(599 ratings)
Availability
7.3
(14 ratings)
6.8
(18 ratings)
Performance
6.4
(13 ratings)
6.8
(18 ratings)
Support Rating
7.0
(462 ratings)
6.9
(685 ratings)
In-Person Training
8.2
(9 ratings)
8.5
(6 ratings)
Online Training
5.8
(17 ratings)
8.7
(8 ratings)
Implementation Rating
5.0
(34 ratings)
2.7
(27 ratings)
Configurability
6.4
(10 ratings)
7.9
(11 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
6.1
(8 ratings)
8.2
(7 ratings)
Product Scalability
7.4
(750 ratings)
8.3
(17 ratings)
Professional Services
-
(0 ratings)
7.0
(4 ratings)
Vendor post-sale
5.2
(8 ratings)
7.8
(14 ratings)
Vendor pre-sale
6.1
(8 ratings)
7.8
(14 ratings)
User Testimonials
ADP Workforce NowTriNet
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
TriNet
TriNet is perfect for a smaller business or nonprofits that can't get competitive rates for health care. I can't really speak to larger businesses as I don't have comparison data, but even when we used a PEO in the past, we still were paying high rates. The savings were almost enough to offset the cost of having a PEO vs just a Payroll service, but our employees appreciate the personal savings as well, as we were able to cover a larger portion of the cost due to the price difference. Specifically, our rates for most of our employees were cut in about half
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
TriNet
  • Extensive variety of benefit program plan designs and partners. Something for everyone.
  • One stop shopping for all health and wellness benefits.
  • Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs.
  • On top of compliance by state.
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
TriNet
  • a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example
  • Reporting - there's a stack of standard reports but we need and want custom
  • stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are
  • Manager access. Let us give managers access to their employees info without having access to EVERYONE
  • Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on
  • "I'll put a ticket in" = this is where your dreams go to fade away. See above
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
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Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
TriNet
There is just so much information in the system and sometimes it is attached to other systems in a way that it's hard to know where to find things and a TriNet rep needs to walk you through finding it. Using chat they tend to copy and paste huge strings of instructions into the chat which is challenging to test while scrolling through all that text
Read full review
Reliability and Availability
ADP
ADP outages are very rare
Read full review
TriNet
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
Read full review
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
TriNet
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
Read full review
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
TriNet
I like TriNet's multi-layered support. We have dedicated support for payroll and platform, HR, and benefits. We also have an account manager we can contact when we need to escalate an issue or get additional help. The 24/7 chat support is also outstanding for smaller routine issues. All support at TriNet has been extremely responsive. We sometimes have complicated issues like restricted stock vesting, 83(b) elections and other matters and our dedicated support team always helps us do things correctly and on time.
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In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
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Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
TriNet
TriNet worked with our smaller employee headcount and offered coverage for both the US and Canada. And we switched from Insperity because of the cost savings which were significant. I liked Insperity but TriNet has been an excellent firm to work with as well.
Read full review
Contract Terms and Pricing Model
ADP
No answers on this topic
TriNet
I was not part of the process
Read full review
Scalability
ADP
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
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TriNet
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
Read full review
Professional Services
ADP
No answers on this topic
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
Read full review
Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app