ADP Workforce Now vs. TriNet

If you need to process payroll frequently for several hundred employees and file various reports for tax/compliance purposes, ADP is a sound tool. If you are looking for a comprehensive employee onboarding solution, there are many more automated and advanced tools on the market. The benefits administration tools are decent once you have completed the implementation but mentally prepare yourself for the implementation to take several months longer than what you originally anticipated.

TriNet is particularly well-suited for growing companies with limited internal HR resources. Adding a single employee in a new state is very simple with TriNet as they handle everything with the state unemployment and workers commissions. TriNet might not be as good of fit for a company that has all of its operations in a single state and simply needs a payroll and benefits solution. For a company like Priority Power, we need the level of support TriNet offers as we often encounter complex situations in the course of our business.

• The Benefits Services Team has provided seamless integration between our employees and their benefits selections upon hire, as well as annual enrollment for all employees. It has saved me untold hours in not only communicating with all of my benefit partners but also in invoice reconciliation and life event changes.
• The recruitment and job requisition has been an absolute game-changer for our company. We launched a career center on our website that integrates from the platform, and allows us to attract talent at a much higher level. It also integrates with the top job posting sites for maximum exposure. All communications with candidates are tracked and saved on the system, and I love that the templates are customizable.
• ADP is excellent at payroll processing. This seems basic, however, there is so much flexibility built into their system. We have had to process one-time checks, make corrections to previous checks, revise end-of-year W2's and the payroll team is always there to help and guide us through the solutions.

• Adding a candidate to the ATS by their resume.
• Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
• Being able to find a candidate per job through the Trinet's ATS.

• The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
• Assigning a time-off policy isn't easy to find.
• Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.

• Ability to calculate Payroll By State For Some of the Reports I need to run.
• Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
• I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them

Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users

The platform is very easy to use, but certain processes don't feel as streamlined as they could be. I'm sure there are reasons for the additional steps but ensuring they are remembered each time they are used can cause errors. Overall, it's very intuitive.

ADP outages are very rare

They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous

The customer service is very efficient in handling problems we face. I had a problem regarding the tax declaration at the time of joining the company. So I wrote an email to the ADP team to resolve the problem, and they provided me an instant response within 24 hours and resolved my problem within three working days. Which I feel was a great experience.

The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.

ADP Workforce Now is simply way more user friendly than Paylocity, with a much simpler and more modern looking UI, for both users and Admins. Paylocity's interface was just way too complicated and old looking, for that alone we decide to go with ADP Workforce Now to avoid having to deal with employee confusion an poor onboarding.

The other service company we have used is "AAP" or American Automated Payroll. AAP was the only other company I would ever switch to if we were to leave TriNet. Same level of customer service, interactive listening, and also product quality. I worked with them for over 4 years at a previous company and they also do an excellent job. I would say TriNet is their equal and that is a high honor!

We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty good most of the time. Any scaling we may do in the future will be easy with ADP Workforce Now and their software. As for using ADP Workforce Now across departments, it works seamlessly. There are designated codes for departments so it is as easy as knowing the codes and plugging them in as needed.

For the size of our company, Trinet is perfect.

• Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
• Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.

• Improving in HR compliance. Having someone to reach out to for counsel is nice.
• We pay 100% of employee medical premiums and we save a lot of money switching to TriNet.
• The TriNet reference library has been a great feature to find information or use templates.