Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
TriNet
Score 7.3 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
ADP Workforce NowTriNet
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
ADP Workforce NowTriNet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce NowTriNet
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
We have received quotes from Paychex and TriNet. Their competitors seem to have a more streamlined process. The only problem is they want to bundle their services with human resource management and our company already has in-house HR administration.
Chose ADP Workforce Now
I have exited 3 PEOs now and brought my business to ADP in house. My experience is with TriNet's PEO, Paychex's PEO and ADP Workforce Now. ADP beats both TriNet PEO and Paychex PEO as I couldn't wait to exit from TriNet and Paychex. Workforce Now will eventually be in a …
Chose ADP Workforce Now
The clarity of reporting was why I chose ADP - as well as the robustness of the employee portal & the mobile app. The payroll function is relatively standard, but we chose it for the level of control and flexibility it afforded, especially after coming out of a PEO solution …
TriNet
Chose TriNet
ADP allowed for customization and access to change everything on their portal on behalf of employees.
Chose TriNet
TriNet provides lots of very personalized client service unlike ADP.
Chose TriNet
We prefer TriNet because of the ease of use, and because several of us are familiar with TriNet from previous companies. Many employees also preferred TriNet for the same reasons. Employees appreciate having access to all their paystubs, W-2 forms etc. even long after they …
Chose TriNet
BambooHR is what we use Company-wide. We absolutely love it for its simplicity and user-friendliness, on that it really beats TriNet. That being said, we don't use BambooHR for payroll where TriNet seems to cover it really well and with the TriNet HR support team, we can always …
Chose TriNet
We evaluated a few products for payroll and for benefits and at the time TriNet was the only one we found which offered a wide range of health care plans. We are considering evaluating other options again to see if there are cost savings or if down the line a product emerges …
Chose TriNet
It is difficult to compare companies and services, but I really appreciate the personal attention and care my clients get from TriNet.
Chose TriNet
ADP is not nearly as easy to communicate with or too helpful when assistance is needed. Nor do they assist with benefits administration.
Chose TriNet
TriNet's system is similar in many respects to the HRIS and payroll systems offered by the other providers; what sets TriNet apart is the one stop shop for HR; everything is available under one provider with linked system functionality. In addition, most providers give you a …
Top Pros
Top Cons
Features
ADP Workforce NowTriNet
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
951 Ratings
5% below category average
TriNet
7.7
571 Ratings
4% below category average
Employee demographic data8.4841 Ratings7.7379 Ratings
Employment history8.1872 Ratings7.8421 Ratings
Job profiles and administration7.9825 Ratings7.6390 Ratings
Workflow for transfers, promotions, pay raises, etc.7.6848 Ratings8.0472 Ratings
Organizational charting6.8593 Ratings7.2321 Ratings
Organization and location management7.4655 Ratings7.4333 Ratings
Compliance data (COBRA, OSHA, etc.)7.3602 Ratings8.1435 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
8.1
962 Ratings
0% below category average
TriNet
8.3
627 Ratings
2% above category average
Pay calculation8.6925 Ratings8.5602 Ratings
Support for external payroll vendors7.7364 Ratings8.05 Ratings
Off-cycle/On-Demand payment8.1244 Ratings8.0127 Ratings
Benefit plan administration7.9746 Ratings8.2612 Ratings
Direct deposit files8.7916 Ratings9.1569 Ratings
Salary revision and increment management8.1722 Ratings8.3495 Ratings
Reimbursement management7.9439 Ratings7.8303 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.8
785 Ratings
5% below category average
TriNet
7.6
388 Ratings
7% below category average
Approval workflow8.0714 Ratings7.7310 Ratings
Balance details7.8746 Ratings7.7371 Ratings
Annual carry-forward and encashment7.8604 Ratings7.6293 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
8.1
944 Ratings
1% below category average
TriNet
8.3
609 Ratings
1% above category average
View and generate pay and benefit information8.6913 Ratings8.7588 Ratings
Update personal information8.6902 Ratings8.7601 Ratings
View company policy documentation8.2726 Ratings8.3505 Ratings
Employee recognition7.5342 Ratings7.5169 Ratings
View job history7.732 Ratings8.4434 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
27% below category average
TriNet
1.0
1 Ratings
155% below category average
Tracking of all physical assets6.012 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.3
878 Ratings
5% below category average
TriNet
7.2
500 Ratings
6% below category average
Report builder7.4861 Ratings7.1417 Ratings
Pre-built reports7.5857 Ratings7.5472 Ratings
Ability to combine HR data with external data7.0515 Ratings6.9227 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.8
66 Ratings
2% below category average
TriNet
7.8
500 Ratings
2% below category average
New hire portal8.065 Ratings8.1500 Ratings
Manager tracking tools7.652 Ratings7.5298 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.3
284 Ratings
12% below category average
TriNet
6.2
65 Ratings
28% below category average
Corporate goal setting7.5221 Ratings6.459 Ratings
Individual goal setting7.3270 Ratings6.264 Ratings
Line-of sight-visibility7.2221 Ratings6.260 Ratings
Performance tracking7.4260 Ratings6.263 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.4
372 Ratings
8% below category average
TriNet
7.1
130 Ratings
12% below category average
Performance plans7.2335 Ratings6.8113 Ratings
Performance improvement plans7.2289 Ratings7.1110 Ratings
Review status tracking7.3343 Ratings7.3105 Ratings
Review reminders7.6350 Ratings7.1110 Ratings
Multiple review frequency7.5291 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
27% below category average
TriNet
6.6
52 Ratings
18% below category average
Create succession plans/pools5.86 Ratings00 Ratings
Candidate ranking5.86 Ratings8.21 Ratings
Candidate search6.37 Ratings6.050 Ratings
Candidate development6.26 Ratings5.546 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
7.0
388 Ratings
10% below category average
TriNet
7.3
77 Ratings
6% below category average
Job Requisition Management7.8334 Ratings7.357 Ratings
Company Website Posting8.0331 Ratings5.51 Ratings
Publish to Social Media7.5269 Ratings6.846 Ratings
Job Search Site Posting7.6294 Ratings7.557 Ratings
Duplicate Candidate Prevention2.38 Ratings9.11 Ratings
Applicant Tracking7.8334 Ratings7.061 Ratings
Notifications and Alerts7.9353 Ratings7.867 Ratings
User Ratings
ADP Workforce NowTriNet
Likelihood to Recommend
8.0
(1016 ratings)
7.2
(642 ratings)
Likelihood to Renew
8.6
(78 ratings)
8.7
(37 ratings)
Usability
7.0
(72 ratings)
7.6
(537 ratings)
Availability
8.5
(19 ratings)
6.4
(13 ratings)
Performance
7.9
(17 ratings)
7.4
(13 ratings)
Support Rating
7.4
(423 ratings)
7.3
(1082 ratings)
In-Person Training
5.5
(8 ratings)
7.3
(4 ratings)
Online Training
6.0
(17 ratings)
4.6
(4 ratings)
Implementation Rating
6.6
(52 ratings)
8.1
(40 ratings)
Configurability
5.5
(9 ratings)
3.4
(8 ratings)
Ease of integration
6.2
(8 ratings)
5.6
(6 ratings)
Product Scalability
7.6
(678 ratings)
5.6
(8 ratings)
Vendor post-sale
5.2
(8 ratings)
2.9
(9 ratings)
Vendor pre-sale
6.1
(8 ratings)
5.4
(9 ratings)
User Testimonials
ADP Workforce NowTriNet
Likelihood to Recommend
ADP
If you need to process payroll frequently for several hundred employees and file various reports for tax/compliance purposes, ADP is a sound tool. If you are looking for a comprehensive employee onboarding solution, there are many more automated and advanced tools on the market. The benefits administration tools are decent once you have completed the implementation but mentally prepare yourself for the implementation to take several months longer than what you originally anticipated.
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TriNet
TriNet is particularly well-suited for growing companies with limited internal HR resources. Adding a single employee in a new state is very simple with TriNet as they handle everything with the state unemployment and workers commissions. TriNet might not be as good of fit for a company that has all of its operations in a single state and simply needs a payroll and benefits solution. For a company like Priority Power, we need the level of support TriNet offers as we often encounter complex situations in the course of our business.
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Pros
ADP
  • The Benefits Services Team has provided seamless integration between our employees and their benefits selections upon hire, as well as annual enrollment for all employees. It has saved me untold hours in not only communicating with all of my benefit partners but also in invoice reconciliation and life event changes.
  • The recruitment and job requisition has been an absolute game-changer for our company. We launched a career center on our website that integrates from the platform, and allows us to attract talent at a much higher level. It also integrates with the top job posting sites for maximum exposure. All communications with candidates are tracked and saved on the system, and I love that the templates are customizable.
  • ADP is excellent at payroll processing. This seems basic, however, there is so much flexibility built into their system. We have had to process one-time checks, make corrections to previous checks, revise end-of-year W2's and the payroll team is always there to help and guide us through the solutions.
Read full review
TriNet
  • Adding a candidate to the ATS by their resume.
  • Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
  • Being able to find a candidate per job through the Trinet's ATS.
Read full review
Cons
ADP
  • The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
  • Assigning a time-off policy isn't easy to find.
  • Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.
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TriNet
  • Ability to calculate Payroll By State For Some of the Reports I need to run.
  • Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
  • I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
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Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
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TriNet
The only reason this is not a 10 is that the PEO market is very competitive and as the President of the company I feel obligated to listen to other options. That being said, it will be very difficult for anyone to unseat TriNet as I ma veery pleased with them
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Usability
ADP
Global HR management and payroll processing is a complex area. That said, ADP is going a great job with the software platform. Users do need to come into this work with knowledge of what the outcome should be, how the input affects output, how one item affects other items, and more. This is not an area for an entry clerk to be working. Customer service has really ramped up in effectiveness. Cross training so one representative can assist without multiple transfers, has been a big improvement. The online support platform allows for creating a case, following progress and constant communication. Choosing an 8 rating leaves room for the major and exciting changes that are in progress. We look forward to what is rolled out soon based on the ever present feedback from users
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TriNet
The platform is very easy to use, but certain processes don't feel as streamlined as they could be. I'm sure there are reasons for the additional steps but ensuring they are remembered each time they are used can cause errors. Overall, it's very intuitive.
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Reliability and Availability
ADP
ADP outages are very rare
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TriNet
They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
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Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
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TriNet
Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
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Support Rating
ADP
The customer service is very efficient in handling problems we face. I had a problem regarding the tax declaration at the time of joining the company. So I wrote an email to the ADP team to resolve the problem, and they provided me an instant response within 24 hours and resolved my problem within three working days. Which I feel was a great experience.
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TriNet
The overall experience with TriNet has been excellent. From boarding to the daily questions/concerns: Our onboarding was extremely efficient. We had a very small window to switch vendors and TriNet was able to accommodate everything within the period we had. TriNet team is always available to help our company with questions or issues related to Payroll, Health Benefits, Retirement Benefits (401k), etc. TriNet also has a dedicated channel for our employees that can have their questions/issues solved via chat, phone, or email.
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In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
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TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
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TriNet
it was good, but now I haven't done much and since they changed their model, it's a lot harder to deal with. We're talking online training of the trinet platform and not the online training they provide, right? Their online training is ok, and is unfortunate that there is a totally separate model for training that costs extra when we would only watch one or two things. However, the mandatory sexual harassment training is actually pretty good, it was just a little clunky
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Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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TriNet
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
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Alternatives Considered
ADP
ADP Workforce Now is simply way more user friendly than Paylocity, with a much simpler and more modern looking UI, for both users and Admins. Paylocity's interface was just way too complicated and old looking, for that alone we decide to go with ADP Workforce Now to avoid having to deal with employee confusion an poor onboarding.
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TriNet
The other service company we have used is "AAP" or American Automated Payroll. AAP was the only other company I would ever switch to if we were to leave TriNet. Same level of customer service, interactive listening, and also product quality. I worked with them for over 4 years at a previous company and they also do an excellent job. I would say TriNet is their equal and that is a high honor!
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Scalability
ADP
We use ADP Workforce Now in all of our departments and at multiple locations, and it has worked pretty good most of the time. Any scaling we may do in the future will be easy with ADP Workforce Now and their software. As for using ADP Workforce Now across departments, it works seamlessly. There are designated codes for departments so it is as easy as knowing the codes and plugging them in as needed.
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TriNet
For the size of our company, Trinet is perfect.
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Return on Investment
ADP
  • Connection to benefit providers and the passage of data on a weekly basis is great, once the carriers are connected properly
  • Communication to the retirement provider was presented as immediate and we were led to believe communication and updates would be faster and smoother than we experienced with Paychex, and the communication is virtually the same. We have a much better employer rep with ADP retirement though, and for that, I have saved several hours over time.
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TriNet
  • Improving in HR compliance. Having someone to reach out to for counsel is nice.
  • We pay 100% of employee medical premiums and we save a lot of money switching to TriNet.
  • The TriNet reference library has been a great feature to find information or use templates.
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