What users are saying about

ADP Workforce Now

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501 Ratings

TriNet

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Top Rated
563 Ratings

ADP Workforce Now

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501 Ratings
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Score 7.2 out of 101

TriNet

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Top Rated
563 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

TriNet

It's perfect for a company that is too small to have departments for every function. I can't remember how many employees we had when we started with TriNet - I think about 40. We are 60 now. I anticipate TriNet fulfilling more and more of our needs as we continue to grow.
Judy Raiten profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
TriNet
7.5
Employee demographic data
ADP Workforce Now
8.2
TriNet
7.7
Employment history
ADP Workforce Now
8.3
TriNet
7.6
Job profiles and administration
ADP Workforce Now
7.8
TriNet
6.6
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.7
TriNet
7.5
Organizational charting
ADP Workforce Now
6.8
TriNet
7.3
Organization and location management
ADP Workforce Now
7.7
TriNet
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.3
TriNet
8.5

Payroll Management

ADP Workforce Now
8.3
TriNet
8.6
Pay calculation
ADP Workforce Now
8.8
TriNet
9.0
Support for external payroll vendors
ADP Workforce Now
7.5
TriNet
8.0
Benefit plan administration
ADP Workforce Now
8.2
TriNet
9.0
Direct deposit files
ADP Workforce Now
8.8
TriNet
9.1
Salary revision and increment management
ADP Workforce Now
8.1
TriNet
8.7
Reimbursement management
ADP Workforce Now
8.1
TriNet
8.0

Leave and Attendance Management

ADP Workforce Now
8.4
TriNet
8.9
Approval workflow
ADP Workforce Now
8.2
TriNet
8.8
Balance details
ADP Workforce Now
8.5
TriNet
9.0
Annual carry-forward and encashment
ADP Workforce Now
8.5
TriNet
9.0

Employee Self Service

ADP Workforce Now
8.3
TriNet
8.3
View and generate pay and benefit information
ADP Workforce Now
8.7
TriNet
8.8
Update personal information
ADP Workforce Now
8.8
TriNet
8.8
View company policy documentation
ADP Workforce Now
8.6
TriNet
8.0
Employee recognition
ADP Workforce Now
7.5
TriNet
7.6
View job history
ADP Workforce Now
7.7
TriNet
8.2

Asset Management

ADP Workforce Now
6.0
TriNet
1.0
Tracking of all physical assets
ADP Workforce Now
6.0
TriNet
1.0

HR Reporting

ADP Workforce Now
7.1
TriNet
6.8
Report builder
ADP Workforce Now
7.2
TriNet
6.9
Pre-built reports
ADP Workforce Now
7.1
TriNet
6.8
Ability to combine HR data with external data
ADP Workforce Now
6.9
TriNet
6.7

Onboarding

ADP Workforce Now
5.5
TriNet
7.9
New hire portal
ADP Workforce Now
6.1
TriNet
8.7
Manager tracking tools
ADP Workforce Now
4.8
TriNet
7.1

Performance and Goals

ADP Workforce Now
7.7
TriNet
7.1
Corporate goal setting
ADP Workforce Now
7.6
TriNet
7.1
Individual goal setting
ADP Workforce Now
7.9
TriNet
6.9
Line-of sight-visibility
ADP Workforce Now
7.5
TriNet
7.2
Performance tracking
ADP Workforce Now
7.9
TriNet
7.2

Performance Management

ADP Workforce Now
7.1
TriNet
7.2
Performance plans
ADP Workforce Now
7.2
TriNet
7.2
Performance improvement plans
ADP Workforce Now
7.1
TriNet
7.3
Review status tracking
ADP Workforce Now
7.2
TriNet
7.2
Review reminders
ADP Workforce Now
6.9
TriNet
7.2
Multiple review frequency
ADP Workforce Now
6.8
TriNet
7.2

Succession Planning

ADP Workforce Now
6.0
TriNet
7.7
Create succession plans/pools
ADP Workforce Now
5.8
TriNet
Candidate ranking
ADP Workforce Now
5.8
TriNet
8.2
Candidate search
ADP Workforce Now
6.3
TriNet
7.4
Candidate development
ADP Workforce Now
6.2
TriNet
7.6

Recruiting / ATS

ADP Workforce Now
6.9
TriNet
7.2
Job Requisition Management
ADP Workforce Now
8.0
TriNet
7.1
Company Website Posting
ADP Workforce Now
8.0
TriNet
5.5
Publish to Social Media
ADP Workforce Now
7.8
TriNet
6.7
Job Search Site Posting
ADP Workforce Now
6.9
TriNet
7.1
Duplicate Candidate Prevention
ADP Workforce Now
2.3
TriNet
9.1
Applicant Tracking
ADP Workforce Now
7.4
TriNet
7.0
Notifications and Alerts
ADP Workforce Now
7.8
TriNet
7.6

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Offers competitive benefits.
  • Manages and communicates changes to state policies.
  • Provides great customer service.
Rebecca Coyle profile photo

Cons

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo
  • TriNet utilizes Transamerica Financial Services as its 401K provider partner. Unfortunately, 401K reporting and individual account management is not integrated into TriNet's on-line "HR Passport" portal. Accordingly, additional steps are required to manage 401K programs, services, and safe harbor employer contributions. I would like to see these services integrated into HR Passport.
  • Payroll submission and customer management - while improving - still could use more simplification. Recent changes have made it easier to assign the day-to-day payroll tasks to others without compromising employee personal information, but it is still difficult to assign privileges.
Bill Berkman profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
TriNet8.6
Based on 20 answers
We have been with TriNet nearly 13 years and every few years evaluate our options and no competitor is able to provide the quality of service or value that TriNet provides
David White profile photo

Usability

ADP Workforce Now8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
TriNet7.7
Based on 238 answers
Only because I need an orientation to onboarding employees with the new platform, and my representative says it is still in the works. The app works great, and if using a finger recognition, employees don't even have to remember their password. This is something that people really like. Also, I would like to know what other things can the platform do or that I am subutilizing.
Maria Fernanda Pinto profile photo

Support

ADP Workforce Now7.5
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo
TriNet8.3
Based on 325 answers
We recently had a change in our Client Services Associate which has helped greatly in response time. Our concerns were addressed.
Brooke Furey, SHRM-CP profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
TriNet7.3
Based on 1 answer
No answer on this topic is available.

Implementation

ADP Workforce Now7.6
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
TriNet8.3
Based on 13 answers
Someone familiar with benefits and human resources should be in charge of the implementation. It is a human resource platform.
Cheryl Staritz profile photo

Alternatives Considered

ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo
We started with TriNet before the other services were offered. We considered swapping to Zenefits, however there were many reports of payroll errors and benefits administration errors on their platform, and they ran into substantial compliance issues which made them unacceptable to us. TriNet had a strong reputation for reliability and integrity, which they have lived up to.
Henry Mahncke profile photo

Return on Investment

  • ADP Workforce Now has really moved our organization into a self-service model. We utilize mobile access, iPay, employee engagement via the Portal, etc.
  • The complete separate between HR and Payroll is very challenging and, to be honest, unacceptable. We have learned to work with it but it is a very poor model for Corporate America. But, ADP knows this and will no longer sell this product. Anyone converting to ADP now will have the latest and greatest which hopefully will meet the reporting/functionality of their biggest competitors.
  • The most positive area of WFN is Benefit Administration. It does it all and is very easy to use.
Henri Pichal profile photo
  • TriNet has been a big help in storing all our compliance policies in one spot instead of manually tracking employee acknowledgments.
  • TriNet has allowed the HR admins to enter our own changes which happen frequently. We would much rather make these changes ourselves then send them into a PEO for them to make the change.
Brooke Furey, SHRM-CP profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information