What users are saying about

TriNet

Top Rated
497 Ratings

ADP Workforce Now

470 Ratings
Score 7 out of 101

TriNet

Top Rated
497 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

ADP Workforce Now

ADP is well suited when you have a large workforce. We have over 450 employees and frequently have those who are hired and those who retire. It's such a great opportunity to give employees ownership of their own employee information.I think if you have a small business, it may be hard to justify the cost of ADP. However, the fact that they can take care of your payroll and taxes and such is pretty awesome.
Nicole Rieger profile photo

TriNet

Very simply said: they are perfectly consistent with our needs. Their skills in supporting Newron, even if the HQ is based on the other side of the Ocean, are just fantastic. I would strongly recommend a European company with HR needs in the US to seriously consider TriNet as their HR service provider there.
Marco Caremi profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
TriNet
7.4
Employee demographic data
ADP Workforce Now
8.1
TriNet
7.4
Employment history
ADP Workforce Now
8.1
TriNet
7.1
Job profiles and administration
ADP Workforce Now
7.7
TriNet
6.3
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
TriNet
7.3
Organizational charting
ADP Workforce Now
6.6
TriNet
6.9
Organization and location management
ADP Workforce Now
7.3
TriNet
7.9
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
TriNet
8.7

Payroll Management

ADP Workforce Now
8.1
TriNet
8.7
Pay calculation
ADP Workforce Now
8.7
TriNet
9.1
Support for external payroll vendors
ADP Workforce Now
7.5
TriNet
8.0
Benefit plan administration
ADP Workforce Now
8.0
TriNet
9.0
Direct deposit files
ADP Workforce Now
8.6
TriNet
9.3
Salary revision and increment management
ADP Workforce Now
7.9
TriNet
8.4
Reimbursement management
ADP Workforce Now
7.7
TriNet
8.1

Leave and Attendance Management

ADP Workforce Now
8.1
TriNet
8.7
Approval workflow
ADP Workforce Now
8.1
TriNet
8.7
Balance details
ADP Workforce Now
8.1
TriNet
8.7
Annual carry-forward and encashment
ADP Workforce Now
8.1
TriNet
8.6

Employee Self Service

ADP Workforce Now
8.2
TriNet
8.4
View and generate pay and benefit information
ADP Workforce Now
8.8
TriNet
9.2
Update personal information
ADP Workforce Now
8.7
TriNet
9.0
View company policy documentation
ADP Workforce Now
8.6
TriNet
7.8
Employee recognition
ADP Workforce Now
7.6
TriNet
7.5
View job history
ADP Workforce Now
7.6
TriNet
8.3

Asset Management

ADP Workforce Now
6.0
TriNet
1.0
Tracking of all physical assets
ADP Workforce Now
6.0
TriNet
1.0

HR Reporting

ADP Workforce Now
7.0
TriNet
6.6
Report builder
ADP Workforce Now
7.1
TriNet
6.3
Pre-built reports
ADP Workforce Now
7.0
TriNet
6.6
Ability to combine HR data with external data
ADP Workforce Now
7.0
TriNet
7.0

Onboarding

ADP Workforce Now
5.5
TriNet
7.8
New hire portal
ADP Workforce Now
6.1
TriNet
8.9
Manager tracking tools
ADP Workforce Now
4.9
TriNet
6.7

Performance and Goals

ADP Workforce Now
7.8
TriNet
6.9
Corporate goal setting
ADP Workforce Now
7.7
TriNet
7.2
Individual goal setting
ADP Workforce Now
7.9
TriNet
6.7
Line-of sight-visibility
ADP Workforce Now
7.7
TriNet
6.8
Performance tracking
ADP Workforce Now
7.9
TriNet
6.8

Performance Management

ADP Workforce Now
7.5
TriNet
7.1
Performance plans
ADP Workforce Now
7.6
TriNet
7.2
Performance improvement plans
ADP Workforce Now
7.5
TriNet
7.2
Review status tracking
ADP Workforce Now
7.7
TriNet
7.0
Review reminders
ADP Workforce Now
7.4
TriNet
7.0
Multiple review frequency
ADP Workforce Now
7.3
TriNet
7.2

Succession Planning

ADP Workforce Now
6.0
TriNet
7.7
Create succession plans/pools
ADP Workforce Now
5.8
TriNet
Candidate ranking
ADP Workforce Now
5.8
TriNet
8.2
Candidate search
ADP Workforce Now
6.3
TriNet
7.5
Candidate development
ADP Workforce Now
6.2
TriNet
7.4

Recruiting / ATS

ADP Workforce Now
6.7
TriNet
7.2
Job Requisition Management
ADP Workforce Now
7.9
TriNet
7.2
Company Website Posting
ADP Workforce Now
7.5
TriNet
5.5
Publish to Social Media
ADP Workforce Now
7.5
TriNet
6.9
Job Search Site Posting
ADP Workforce Now
6.7
TriNet
7.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
TriNet
9.1
Applicant Tracking
ADP Workforce Now
7.3
TriNet
7.1
Notifications and Alerts
ADP Workforce Now
7.6
TriNet
7.4

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • Offers competitive benefits.
  • Manages and communicates changes to state policies.
  • Provides great customer service.
Rebecca Coyle profile photo

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • Our experience with TriNet has been great so far. We manage a small number of employees through TriNet, and I would certainly recommend them to businesseses looking to outsource their payroll.
Milena Stefanova profile photo

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
TriNet8.5
Based on 12 answers
Love this company
Cheryl Staritz profile photo

Usability

ADP Workforce Now8.1
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
TriNet8.0
Based on 203 answers
TriNet offers services that are very easy to work with. They advertise they will take care of all payroll issues and they really do it. Before we started working with TriNet, we were about to sign with another PEO which required us to file stuff ourselves. TriNet handles all administrative issues directly and requests assistance from us only if a local regulation requires it.
Milena Stefanova profile photo

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
TriNet8.5
Based on 290 answers
We have been pleased, overall. The only negative experience we've had is that there was an employee on temporary leave when we first migrated to TriNet and we couldn't find a way for TN to cover that individual on benefits until they had returned from leave. Luckily that individual was able to access benefits elsewhere, but it seems that it shouldn't have to be that way.
John Hiester profile photo

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
TriNet7.3
Based on 1 answer
No answer on this topic is available.

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
TriNet8.7
Based on 7 answers
Trinet was easy as I recall. The President and I were able to set everything up and get started right away.
Karen Cabral profile photo

Alternatives Considered

The previous system I used was an old version of PeopleSoft that was so far past needing to be updated that we were not able to make the modifications that we needed. It's not really a fair comparisson because the systems are so dramatically different. ADP has an all in one opportuntiy where there was only the HR portion in PeopleSoft. We did not have any recruiting or payroll opportunties in the system. When it's available, I highly suggest you go after it and have it all in one
Nicole Rieger profile photo
We have not used other products similar to TriNet. We use ADP for our payroll processing only and have our own inhouse HR system for our other employees.
Barbara Collins profile photo

Return on Investment

  • ADP Workforce Now is a working partner. Utilizing the product has saved time and money for our accounting department.
  • The timekeeping program allows us to utilize department and job tracking.
  • The custom reporting options and having all of the employee related functions in one program, helps to generate information and reports that used to take hours to pull together.
Stewart Melanie profile photo
  • Ability of our employees to access their payroll and benefits information directly
  • Easy to maneuver site in allowing us to make changes, etc..
  • Great rep assigned to us to help with unusual requests or assist in maneuvering through the site for first time use (ex: holiday schedule)
Barbara Collins profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information