What users are saying about

ADP Workforce Now

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484 Ratings

TriNet

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Top Rated
500 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101

TriNet

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Top Rated
500 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

Well-suited for companies with 10 or more employees. The more employees the more efficient ADP is for all aspects. Less appropriate for small companies where payroll and reporting is very manageable.
Joey Wilinski profile photo

TriNet

Overall TriNet provides a good solution, but is expensive. Their technology could improve as well. They released a new HRPassport site, and it was obvious they didn't test it well as there were several obvious defects. Certain features don't work as well as the old site
Jeff Borgerding profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
TriNet
7.1
Employee demographic data
ADP Workforce Now
8.1
TriNet
7.2
Employment history
ADP Workforce Now
8.1
TriNet
6.9
Job profiles and administration
ADP Workforce Now
7.7
TriNet
6.1
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
TriNet
7.1
Organizational charting
ADP Workforce Now
6.7
TriNet
6.7
Organization and location management
ADP Workforce Now
7.4
TriNet
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
TriNet
8.4

Payroll Management

ADP Workforce Now
8.1
TriNet
8.4
Pay calculation
ADP Workforce Now
8.7
TriNet
8.9
Support for external payroll vendors
ADP Workforce Now
7.5
TriNet
8.0
Benefit plan administration
ADP Workforce Now
8.0
TriNet
8.8
Direct deposit files
ADP Workforce Now
8.6
TriNet
8.9
Salary revision and increment management
ADP Workforce Now
7.8
TriNet
8.1
Reimbursement management
ADP Workforce Now
7.8
TriNet
7.4

Leave and Attendance Management

ADP Workforce Now
8.1
TriNet
8.7
Approval workflow
ADP Workforce Now
8.1
TriNet
8.7
Balance details
ADP Workforce Now
8.1
TriNet
8.7
Annual carry-forward and encashment
ADP Workforce Now
8.1
TriNet
8.6

Employee Self Service

ADP Workforce Now
8.2
TriNet
8.0
View and generate pay and benefit information
ADP Workforce Now
8.7
TriNet
8.8
Update personal information
ADP Workforce Now
8.7
TriNet
8.7
View company policy documentation
ADP Workforce Now
8.5
TriNet
7.4
Employee recognition
ADP Workforce Now
7.6
TriNet
7.5
View job history
ADP Workforce Now
7.6
TriNet
7.8

Asset Management

ADP Workforce Now
6.0
TriNet
1.0
Tracking of all physical assets
ADP Workforce Now
6.0
TriNet
1.0

HR Reporting

ADP Workforce Now
7.0
TriNet
6.4
Report builder
ADP Workforce Now
7.1
TriNet
6.3
Pre-built reports
ADP Workforce Now
7.0
TriNet
6.3
Ability to combine HR data with external data
ADP Workforce Now
7.0
TriNet
6.5

Onboarding

ADP Workforce Now
5.5
TriNet
7.6
New hire portal
ADP Workforce Now
6.1
TriNet
8.6
Manager tracking tools
ADP Workforce Now
4.8
TriNet
6.6

Performance and Goals

ADP Workforce Now
7.7
TriNet
6.9
Corporate goal setting
ADP Workforce Now
7.6
TriNet
7.2
Individual goal setting
ADP Workforce Now
7.8
TriNet
6.8
Line-of sight-visibility
ADP Workforce Now
7.6
TriNet
6.8
Performance tracking
ADP Workforce Now
7.9
TriNet
6.9

Performance Management

ADP Workforce Now
7.4
TriNet
7.2
Performance plans
ADP Workforce Now
7.6
TriNet
7.2
Performance improvement plans
ADP Workforce Now
7.4
TriNet
7.3
Review status tracking
ADP Workforce Now
7.6
TriNet
7.1
Review reminders
ADP Workforce Now
7.3
TriNet
7.0
Multiple review frequency
ADP Workforce Now
7.2
TriNet
7.2

Succession Planning

ADP Workforce Now
6.0
TriNet
7.7
Create succession plans/pools
ADP Workforce Now
5.8
TriNet
Candidate ranking
ADP Workforce Now
5.8
TriNet
8.2
Candidate search
ADP Workforce Now
6.3
TriNet
7.5
Candidate development
ADP Workforce Now
6.2
TriNet
7.5

Recruiting / ATS

ADP Workforce Now
6.6
TriNet
7.2
Job Requisition Management
ADP Workforce Now
7.9
TriNet
7.2
Company Website Posting
ADP Workforce Now
7.5
TriNet
5.5
Publish to Social Media
ADP Workforce Now
7.3
TriNet
6.9
Job Search Site Posting
ADP Workforce Now
6.6
TriNet
7.0
Duplicate Candidate Prevention
ADP Workforce Now
2.3
TriNet
9.1
Applicant Tracking
ADP Workforce Now
7.2
TriNet
7.1
Notifications and Alerts
ADP Workforce Now
7.5
TriNet
7.5

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
John Loudermill, CPP profile photo
  • TriNet provides a wide range of topnotch benefit providers - medical, dental, vision, insurance, legal services, etc. - for the organization to choose from and present to staff.
  • TriNet client services is fast, responsive and knowledgeable when you contact them with questions about the marketplace, options, or how to navigate the online portal as an administrator or employee user.
  • TriNet onboarding was so easy and quick. The account team at TriNet explains the process, walks you through each step, and asks and answers questions to customize your benefits and processes to meet your organization's needs.
  • TriNet reports are plentiful and easy to access. These can be printed, downloaded or emailed, which makes working with remote support services like a bookkeeper or accountant so simple.
Kevin Kosik profile photo

Cons

  • There are often long waits for a customer service representative.
  • We had some employees that had difficulty creating a profile - but it was resolved quickly on the back end.
  • When I get a timecard exception notice, it would be nice to have details (employee name, date of exception) readily available within the notification.
Dixon Pettengill profile photo
  • My only complaint at all about TriNet is that I think their web portal could be more user-friendly but I even feel as if they've been trying to address that consideration in the past couple of years.
Phil Lee profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
TriNet8.5
Based on 12 answers
It is getting expensive for the quality. The systems continue to disappoint.
Taryn Howard profile photo

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
TriNet7.5
Based on 204 answers
The mobile app is great for my team to be able to check things like pay dates, and their current PTO balance. (This means I don't have to answer the question for them!) The new user interface is great overall and finding what you need is fairly intuitive. Once you find it -the information is presented in large and easy to understand charts, graphs, etc. This was particularly helpful when tracking my team's progress during open enrollment. From an administrator's perspective, I find the app to be of limited use. (Can't access reports, can't look up employees, can't process or update payroll, etc.)
John Hiester profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
TriNet8.1
Based on 291 answers
The Platform setup team was amazing!!! Everything was easy and guided. No complaints there. But we have had to face a couple of situations like leaves of absence or changes in vacation policy, and it seems like there is no involvement or sense of urgency. If we are asking for help, is because we need it. Sometimes it takes several days for a reply.
Maria Fernanda Pinto profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
TriNet7.3
Based on 1 answer
No answer on this topic is available.

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
TriNet8.7
Based on 7 answers
Trinet was easy as I recall. The President and I were able to set everything up and get started right away.
Karen Cabral profile photo

Alternatives Considered

ADP Workforce Now is NOT ADP's most impressive product (previous versions like ADP Enterprise were far superior) but ADP in general is my preference. Systems I have used:Ceridian- The Payroll Tax function/reporting/filing/amendment process was not as strong as ADP. HR was an afterthought. Workday- I was not impressed with their Payroll module, or Payroll Tax Table/Setup. The HCM module was fantasticADP Enterprise- Very consistent all around. Great support model, massive Reporting capabilities, global ability (used ADP Streamline and maintained headcount for 16 countries with no issues)
Henri Pichal profile photo
When I onboarded with TriNet we were not considering another solution. I have been approached by other vendors but have had no desire to leave TriNet
Ashley DiPilla profile photo

Return on Investment

  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo
  • With TriNet I feel confident that our company is staying within HR compliance and government regulations.
  • TriNet allows me to be efficient in payroll processing and provides visibility for employees into their wealth management.
Ashley DiPilla profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

ADP Workforce Now More Information

TriNet

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

TriNet More Information